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RESUME
Amin S. Jogia
Room No. 113 Squatters Colony, Chincholi Gate, Malad (E), Mumbai: 400 097
Mob: 9819288248
Email ID: amin.jogia@gmail.com
Objective
To dedicate the best of my ability and join professionally managed company, which
provide immense opportunity my career growth and develop with organisation to greater
heights.
Personal Details
Full Name : Amin S. Jogia
Date of Birth : 27th December 1976
Martial Status : Married
Nationality : Indian
Caste : Muslim
Languages Known : English, Hindi, Marathi and Gujarati.
Hobbies : Net surfing.
Workedexperience.
1) Currently engaged with Capita India Pvt Limited working for O2 Telefonica UK in
Retention Team Web Chat process as a Senior CSE (Customer Service Executive). Also
handling Customer service queries for Pay monthly and pay and go including Technical
queries. Resolving all queries on live chat and email.
Job Profile
 Handling re contract queries for all latest phones like blackberry, iPhones, iPads,
Android base phones and home broadband and home landline. Also worked as
Senior Technical CSE (Customer Service executive in pay monthly and pay and
go customers For reputed client, Till date.
2) Worked in Vodafone UK for 2.5 years as a Senior CSE (Customer Service Executive).
Job Profile
 Assisting customers with queries related to their mobile phone accounts.

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 Handling complaints and escalations and replies to the customers via email or
chat.
 Making outbound calls to the customers and resolving their queries over the
phone.
 Resolves queries related to upgrading the phone, online account, billing,
technical and other mobile services.
3) Worked as a Customer Service Executive in BPL Mobile Communication Ltd. From
February 2004 to March 2005.
Job Profile
 My job was to interact with the Customer by resolving their Billing & Service related
queries.
4) Worked as a CRO (Customer Relationship Officer) in Bharti Airtel Ltd. From May
2005 to September 2007.
Job Profile
 My job was to interact with the Customer by resolving their Billing & Service related
queries.
4) Worked as a Team Leader in Bharti Airtel Ltd.
Job Profile
 My Job was to Handle ARC ( Airtel Relationship Center ) with Team
 Managing complete day to day activities of ARC (That is Cash & Credit Card
Transaction, Sales, and Maintaining Stock with Complete Excel Sheet for Company
& Franchisee Etc).
5) Worked as a Showroom Manager in Bharti Airtel Ltd. From October 2007 to
September 2008.
Job Profile
 Handled 5 ARC’s ( Airtel Relationship Centre) as a Showroom Manager.
 Managed complete day to day activities of ARC’s.
 Actioning of Mails & Coordinate with different department.
 Controlling the Team of 15 People at ARC’s
 Recruiting Staff & Trained them for Franchisee
 Coordinating with Franchisee & Company
 Motivating Staff to Generate Sales.
 Taking Care of Retention Activity with the Customer base of 14000
 To Ensure Profitability for Franchisee and Company.

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Academic Qualification
 B.com from Mumbai University in the year 2006
 H.S.C from Maharashtra Board in the year 1999
 S.S.C from Maharashtra Board in the year 1997
Computer Knowledge & Know-how
Platforms
 Dos
Application Packages
 MS Office 95, 97, 2000, XP.
(Which include word, excel, PowerPoint, etc.)