Maria Sevillano is seeking a position in the health insurance field utilizing over 15 years of experience in medical, customer service, and administrative roles. She has excelled as a business analyst, customer service representative, trainer, executive secretary, and technician. Maria is fluent in Spanish and has strong written and verbal communication skills as well as proficiency in technology. She holds an associate's degree in Information Technology with a focus on Cisco Routers.

1. Maria Sevillano
9236 Camino Villa Blvd.
Tampa, Fl. 33635
(813) 786-0908
Gigisevillano@gmail.com
Objective
Seeking to further knowledge in the health insurance field, while utilizing my extensive medical
and customer service experience to grow with a company that will advocate additional growth
Specialties
Excellent written and verbal communication skills with an eye for detail
Extremely productive in a high volume environment
Proficient in the use of technology with a competitive typing speed
Fluent in spoken and written Spanish
Employment History
10/2009 – 5/2015 UnitedHealthCare, Tampa, FL
Business Analyst
Functioned as an analyst with in-depth knowledge of healthcare policy and procedures, building
agent schedules and managing time off while overseeing schedules for four training classes and
their full support teams
Business Analyst Intern
8/2011-11/2011
Senior Customer Service Rep
Tier 1 Top Performer Award
8/2011-current
Created innovative resolutions by phone and real-time contact
OJT Trainer
05/2016-08/2016
Ideas and calls were sampled in training classes. Coached own team of new hires.
12/06-12/09 US Legal Support, Tampa, FL
Executive Secretary
Organized meetings and appointments for high profile clientele and attorneys
Provided high level Video Teleconferencing Technical Support
Collaborated to secure many professional contacts in a wide variety of fields
11/00-04/2005 Verizon Wireless, Tampa, FL
Technician/ Customer Service Rep
Duties included assistance to customers in troubleshooting technical problems, billing, account
maintenance and training of new employees. Received multiple recognitions for quality and
customer service delivered by phone and face to face

2. Education
2008-2010 Leto High School, HCC and Fast Train College, Tampa, FL
Graduated in Information Technology with a concentration on Cisco Routers