1. Gerald Williams
2756 N Gethsemane Rd NW
Corydon, IN 47112
gwilliams127@ivytech.edu
(812) 572-1924
I am seeking to gain a foothold and develop a career in the IT industry using my past experience, continuing
education, and ongoing passion for technology. I am willing to relocate and authorized to work in the US for any
employer.
EDUCATION
A.A.S Software Development
Ivy Tech Community College - Richmond, IN
Expected May 2016 GPA 3.17
Completed 39 hours toward B.S. in Philosophy
Ball State University Muncie - Muncie, IN
1999 to 2001
CERTIFICATIONS
CompTIA A+
August 2015 to August 2018
TestOut PC Pro
December 2014 to Present
WORK EXPERIENCE
Physician Network Receptionist
FMMG Harrison Family Medicine - Corydon, IN - November 2007 to Present
(812) 738-4155 Kim Wright - Site Supervisor
 I promptly and graciously respond to calls and determine the urgency of each situation, handling difficult
situations tactfully and professionally.
 I work as part of a team scheduling appointments and handling messages for several doctors and their
assistants.
 I register patients, verifying personal, insurance and billing information.
 I check patients out at the end of their visit collecting balances and copays.
 I manage department supplies.
 I assist with incoming and outgoing medical records requests following federal Hipaa privacy laws.
 I work with electronic health records and patient database information using Allscripts and Intact systems.
 I assist patients with the registration, use and troubleshooting of an online patient portal both over the phone and
face to face.

2. Program Assistant
University of Louisville - Children and Youth Project - Louisville, KY - March 2005 to October 2007
(502) 852-5324 Debbie Barksdale - Supervisor
 I answered phones covering up to four lines to set appointments, directed messages to doctors and nurses,
and answered parents' questions regarding patients.
 I handled the paperwork from doctors' responses to messages, prescription requests, and other forms for
patient care.
 I kept record of and contacted parents regarding missed appointments.
 I also followed up with lead poisoning patients to coordinate further testing both at the clinic and at the health
department and apprised the doctors of current standing.
 I filed documents both with an electronic medical records system and formerly paper charts.
 I also kept patient addresses and phone numbers updated as well as other tasks as needed.
SKILLS
 Microsoft Office (10+ years)
 Customer Service (10+ years)
 Allscripts Practice Manager and Clinical Module (8 years)
 Windows Management
 PC Troubleshooting and repair
 Android Troubleshooting
ADDITIONAL INFORMATION
I have built and repaired PCs for over 18 years. I started by building Frankenstein machines out of the scrap
heaps that rose in the advent of the Pentium processor and Windows 95. I have been building and troubleshooting
computers for friends and family ever since. While my professional experience has so far gone in another direction, my
love and fascination for computers has never waned.