1. Mail: georgemangil@gmail.com
Phone:+91 96001 09959
 11 yearsof Experience with 6yearsin Networking(LAN/WAN/Security/Wirelesstechnologies).
 Hands onExperience Cisco/JuniperRouters&Switches ,(MPLS,RSVP, LDP, BGP, OSPF protocols,Multicasting,
COS,L2 technologies- Ethernet,VLAN,STP,RSTP,Ether-Channel)
 Performed crucial role inassisting customers,Juniper-Partners,SMBclientstoresolve technical issues.
 Technical Support Assistance forglobal customers(JTAC) –resolvingcomplexissuesinRoutingdomain.
 Well versedinTACtrouble ticketingsystemandJuniperprocesses.
 Playinganchorrole insupportingCore Routing&SwitchingenvironmentandinteractwithvendorstofindRCAs
and bestpossible resolutions.
 Playinganchorrole inhouse supportonvariousdomainslike Routing,Switching,Wireless,Firewalls& BIGIPs.
 HandledSystemadministration: Client/Serverinstallation&support –Microsoft Windowsdomain
 WorkedinMicrosoftVisual Studio&SQL ServerEnvironment (Role:JuniorProgrammer) inBanking&Hospital
Domainsduringthe initial phase of the career.
 Medium/Operationalknowledge inF5,Infoblox,ArubaWireless&CheckpointsolutionsinEnterprise
environment.

Date Organization Role
Oct – 2013 – till date Iron MountainServicesIndiaPvtLtd. SeniorNetworkEngineer
Feb2012 - Sep2013 CSS CORPPVTLTD. SeniorNetworkEngineer
(JTAC) JuniperNetworks
Jan 2010 – Nov2011 MAC ME SOLUTIONSLLC, DUBAI SystemEngineer
Nov2008 – Oct 2009 TALENT ME TECHNOLOGIESLLC, DUBAI SystemEngineer
Feb2007 – Nov2008 LAKHOTIA COMPUTER CENTRE, CALICUT Faculty – IT Networking
Jan 2004 – Jan 2007 DISTRICT TB CENTRE, WAYANAD(WHOPROJECT) Data Manager
Jan 2002 – Jan 2004 PERFECT SOFTWARESOLUTIONSPVT LTD. JuniorProgrammer.
Vendor Certification Date of Certification/Exam Schedule
CiscoCertifiedNetwork Associate (CISCOID:CSCO11742816) March 1, 2009
JNCIA – JUNOS(JUNIPERID: JPR159981) August 31, 2012
CiscoCertified NetworkProfessional (CCNP) CCNP SWITCH 642-813 – completed.
Preparingfor CCIEv5 R&S Written Exam
PROFILE
Career Summary
Certifications
GEORGE JOSEPH M. B

2.  Have potential toperformkeyrolesinNetworkingProjects.
 Easilyadaptin multifacetedenvironmentswith heterogeneousnetworks combinations
 knowledge inipv4networksin Enterprise &Service provider routingdomain
 Puttingefforttobe excellentTeamplayer.
 Can handle critical networkescalations& highprioritytickets
 ExperiencedinroutingdomainwithJuniper(M,T,Mx series) &Cisco Routers& Switches (Enterprise Level)
platforms.
IRON Mountain Services, Bangalore – Senior Network Engineer (Oct – 2013 to till date).
Job Role:
 In house Support for IRON Mountain Global Project & Operations support
 Design, Develop & Implement in Routing & Switching, Wireless for IRON Mountain Global scope
 Involved in recent IMAustralia DC cut over project
 Involved in revamping the routing infrastructure, with hands on exercise in BGP Migration
 Playing as a team member in Checkpoint Firewall Migration from Cisco ASA
 Design & Develop a prototype for Primary ATT EVPN Cloud failover mechanism.
 Performed crucial role in Aruba 6.3 Code Upgrade and enabling new features
 InteractwithOn-Site teamglobally totake care of Incidents on ticketing system. [Assyst Ticketing system)
 Interact with Service Providers to coordinate with them for the fulfillment of the project time to time.
 Playingcrucial role indeploymentF5LoadBalancersas part Lync/Exchange MigrationProject – AUSTRALIA.
 Working as a part of IT Network Infrastructure Global Support & involving Major Incidents Vs Bridges
 Initiate vendor support and resolving complex issues
 F5 Implementation/Operational support BIG IP LTM& APMTechnologies
 Provide supportforArubaControllerbasedWiFi Infrastructure asa part of Global WirelessProject support
effort.
 Responsible for Cisco Blade Chassis/ DC Nexus 7K & 5K support & troubleshooting issues.
 Configure BC, FEX & Nexus devices.
 Maintenance of Infoblox – GRID [IPAM, DNS, DHCP, NTP Services for Public/Private URLs/Hosts.
 Monitoring/Analyzingtrafficswiththe aidof followingtools:Cascade ProfilersRiverbed, Wire-Shark, IPERF
CSS CORP Pvt Ltd. Chennai – (Worked as JTAC Engineer for M, T & Mx series routers)
Senior Network Engineer (Feb 2012 – Sep 2013)
Job Role:
 Proactivelyinvolve in troubleshooting network issues with Juniper Partners, Service Managers, Resident
Eigineers, and NOC Engineers.
 Adoptand follow-upJuniperticketing procedures withinSLAsandensure CSAT.
 Provide extensive JuniperHardware &Software supportforentire M/T/MX seriesof routingplatforms
 Research,replicate andtroubleshoot customerissues,provide appropriate solution/immediate escalation
adheringto SLA.
 Focuson customerrequirementswiththeirproblemsandif required,providingthemstrategicplansof
actionsduringmaintenance windowsforbackups,redundanciesandminimumdowntimes.
 Assistingcustomersintheirmaintenance window withactivitieslike troubleshootandisolate issues,JUNOS
& hardware upgrades,configurationchanges,hardware replacementsetc.
 Performbugsearches, core dumpanalysis&findthe root cause of failure (software orhardware)
 Identifyhardware issuesandconfirmfailure bytroubleshooting&processRMA accordingly.
 Workedwithall majorISPsand companieslike Comcast,AT&T,SINGTEL,Reliance,Orange,Vodafone,
Bharathi,Verizon,Sprint,Google,TWC,TW Telecom, Yahoo,Amazon,Face book,IBM,NASA etc.
 Expertise inanalyzingthe logsbasedonincidentandfindsthe rootcause of failures.
 Providingconfigurationassistance onprotocolslikeOSPF,BGP,MPLS,COS,Multicast,VPNs,Routing
Policies,Firewalls,LAGs,MC-LAGs, Ethernettechnologies.
 Assistingcustomersinproactive case forCutovers,JUNOSUpgrade,Hardware Upgrade,andConnectivity
Migrations.
 InteractwithAdvancedTACon complex cases –engage themincritical issues.
Strengths
Professional Experience

3. MACME SOLUTIONS LLC, Dubai
System Engineer (Jan 2010 – Nov 2011)
Job Role
 On-site customer L2 support, handling technical issues with routing, switching, firewall & servers
 Manage and maintaincustomersupportviaon-site,remoteassistance.
 Educate customerto adhere properbestindustrypracticestosafe & secure networkenvironment.
 Responsible for Telco duties including supervising structured cabling system.
 Respond tothe technical supportemails andphone callsfromcustomersand helpendusersin
troubleshootingandresolvingsystemsandnetworkoriented issues.
 Take care of ininstallation/upgrade,troubleshoot&supportof CiscoSOHO, Branch Routers& Catalyst
Switches.
 Actively participate in implementing Microsoft Win SBS & Exchange Server 2007 project.
 Coordinatedwell with “Marfic” (IT Company located in Bangalore) for higher end installations & support.
 Design & implement VPN Projects (Site to Site, Remote VPN, SSLVPN and WEBVPN).
 Performed maintenance & health check of Cisco Routers, Switches & Security devices.
 Design& developnetworkprototypes & submit for feasibility & approval. Prepare project reports.
TALENT ME TECHNOLOGIES LLC, Dubai
System Engineer (Nov 2008 – Oct 2009)
Responsibilities:
 ConductSite Surveys,Design,Develop&ProposesNetworkSolutions(LAN,WAN,SECURITY& WIRELESS).
 Participatedinclientbusinessmeetingstodemonstratecompliantsolutionsaftersite survey&tech
discussions.
 Conducttrainingprogramsfor technical andnon-technical personnelatclientsite.
 Escalate issues from customer site and procure further support from vendors.
 Implement&maintainOutdoorWireless(Motorola,Proxim, Airlive,CiscoAironetWirelessSeries)&Wired
(CiscoRouters,Switches,Firewall,) solutions.
 Implement&maintain CiscoSecuritysolutions(FIREWALL,IPSEC,andSSLVPN) solutions.
LAKHOTIA COMPUTER CENTRE, CALICUT
Networking Faculty (Feb 2007 – Nov 2008)
Responsibilities:
 Responsible fortakingCiscoGlobal Certification(CCNA) classesasperCiscoofficial curriculum.
 Prepare networkprototypesandscenariosforthe labdemonstrations.
 Preparingstudentsforinternal examaswell as vendorcertificationexam.
 Share the knowledge of Networkequipments:Routers, Switchesandthe connectivity, standards,
LAN/WAN technologies&protocolstostudents.
DISTRICT TB CENTRE, (UNDER WHO PROJECT), WAYANAD, KERALA
Data Manager (Jan 2004 – Jan 2007)
Job Role:
 Database & SystemAdministration
 Monitoring& MaintainSystemsinTreatmentUnits.
 Data consolidation&reportingtohigherauthoritiesandWHOon regularbasis.
 Make correspondence withhigherauthoritiesviaElectronicmailsregardingmilestonesandachievements
of project.

4. PERFECT SOFTWARE SOLUTIONS LTD., CALICUT
Junior Programmer (Jan 2002 – Jan 2004)
Job Role:
 ExperiencedinObjectOrientedProgrammingEnvironment.(Visual BasicwithSQL Server).
 Have done code verification, testingand developed sub-modulesinbankingdomain.
 Performinstallation,maintenance of Software Package (Banking/Inventory/Hospital) atclientsite.
 Conductpost installation trainingprograms atclientsite.
 2004 – 2006, DOEACC“A” Level (AdvancedDiploma) –DOEACCCentre, NIT– Kozhikode.
 1999 – 2001, PG DiplomainComputerApplications - ET&T Corporation, Kozhikode
 1998 – 1999, DiplomainData Preparation&Office Automation –IHRDE,Kozhikode,Kerala.
 1995 – 1997, Bachelorof Economics,UnderCalicutUniversity –Kozhikode,Kerala.
 1993 – 1995 Pre Degree – Arts- Malabar ChristianCollege,CalicutUniversity, Kozhikode,Kerala
 1992 SecondarySchool LeavingCertificate,Boardof Examination,KeralaGovernment.
 Gender : Male
 Nationality : Indian
 Marital Status : Married
 LanguagesKnown : English,Hindi,Malayalam
 PermanentAddress : “Shines”,5/2305A, KalatharNilam,
Asokapuram, Kozhikode673001,
KeralaState,India.
 PassportNo : J 6 4 3 5 7 5 3, ValidUp to: 07-02-2021
 PAN No : BBYPM2537E
 Can be submittedasperrequirement.
I do herebydeclare thatall the detailsfurnishedabove are true tothe bestof my knowledge &belief.
Bangalore,Karnataka. (George JosephMB)
25th
April 2015
Academics
Declaration
References
Personal Profile