Venkatesh L.P. has over 4 years of experience in networks. He is currently a Technical Lead at CTS, Chennai working on the Kohl's Infra project using the Service Now ticketing tool. Previously, he worked as a Network Specialist at HCL Technologies, Chennai for 3 years on the Micron Technologies project using the Remedy ticketing tool. He has expertise in protocols, switching, WAN technologies, network tools, change management, incident management, and problem resolution. Venkatesh holds a B.E. in Computer Science and Engineering and certifications in CCNA, MCP, and CCNP Routing.

1. VENKATESH L.P.
E-mail:venkateshlp@hotmail.com
venkii1987@gmail.com
Mobile: +91-9600069217
Summary
Have 4+ years of experience in Networks and looking at attaining a job that will provide new challenges and
opportunity to enhance my skills.
Work History 1
Working as a Technical Lead in CTS, Chennai from July 2015 - till date.
Project - Kohl's Infra - US based.
Ticketing Tool - Service Now.
Work History 2
Working as a Network – Specialist in HCL Technologies, Chennai from June 2012 – July 2015.
Project – Micron Technologies – US based
Ticketing Tool -Remedy (Version: 8.1)
Achievement in HCL: "Awarded as best performer (2 times)"
Duties performed
• Implementing, Troubleshooting on Micron’s LAN, MAN & WAN Sites
• Working with alerts triggered from NNM (HP Open View Monitoring tool)
• Analyzing the issues and finding out the Root cause.
• Providing training to fresher’s and new members in the Team.
• Joining ERT and IS Chat immediately when paged for critical issues and solving it.
• Coordinating and working with Service owners and Account managers in improvising the support services

2. and new client requirements.
• Monitoring and highlighting SLA breaches of incident tickets and auditing them, solving the issues if
critical and urgent.
• Protocols: TCP/IP, RIP, EIGRP, OSPF.
• Switching: VLAN, VTP, STP, HSRP, Ether channel.
• Network Technologies: WAN, LAN, TCP/IP, IPsec, and GRE.
• Wan Optimizer: Riverbed 5050 & 7055 Series.
• Network Tools for Operation tasks: Netscout, NetBrain, Cisco Prime, Hp Open View, Kiwi Cat, IPMS, Net
Scout, Dashboard, Mactrack, Nettools, and Switchtools.
• Change Management – Preparing Implementation, Remediation & Test Plans.
• Incident Management – Working on all the tickets (P1/P2/P3 & P4) and Escalation Matrix (P1/P2) cases.
• Problem Incidents – Working on PBI, reoccurring issues and long pending cases.
Work History 3
Worked as IT IMS Engineer in Frontier Business Systems deployed at Williams Lea India (P) Ltd from March 2011 to
June 2012 date.
Duties Performed
• LAN troubleshooting.
• Managing and configuring VLAN & VTP.
• Designing LAN & configure switch with VLANS.
• Managing the port security on switches.
• Monitoring and re-routing network traffic.
• Maintaining networks, troubleshooting and following the case with service providers.
• Routing & switching activities.
• Network connectivity troubleshooting.
• Troubleshooting Network protocol like Eigrp and RIP.
• Escalation of any Information systems related issues with the vendors and follow up the same until
rectified.
Work History 4
Worked as IMS Engineer Six Dee Telecom Solutions, Bangalore deployed at client place BSNL from Oct 2010 to
Feb 2011
• Project : CC & MIS – Customer Care & Management Information System (BSNL).
Duties Performed
• Managing and troubleshooting LAN.
• Administering Red Hat Linux server.
• Monitoring Disk space utilization in servers.
• Maintaining the MIS &CC databases and applications.
• Configuration Backup at regular interval for Disaster Recovery.
Educational Details

3. • Completed B.E. Computer Science and Engineering in the year 2009.
Certifications
• CCNA (Cisco Certified Network Associate) certified candidate.
• MCP (Microsoft Certified Professional) certified candidate.
• CCNP – Routing only.
Personal Details
Name : L.P.Venkatesh
Gender : Male
Marital status : Single
Nationality : Indian
Linguistic Skills : To read, write & speak: Tamil, English and Hindi.
: To Speak: Sourashtra.
Declaration
I hereby declare that the above stated information is true to the best of my knowledge.
Date: Yours Truly
Place: (VENKATESH L.P.)