Jatin Shyam Prabhakar is a senior network specialist currently working at Mckinsey and Company with over 10 years of experience in IT infrastructure management and networking. He has expertise in planning, designing, installing and configuring routing, LAN, and WAN networks. He is responsible for implementing and managing Mckinsey's global enterprise network. Prabhakar has certifications in Cisco Certified Internetworking Expert and Cisco Certified Network Professional. He has previously worked at companies such as Mphasis, HCL Technologies, and Convergys in networking roles.

1. Jatin Shyam Prabhakar
Mobile: +91- 8586049177  Email: Prabhakar.jatin@gmail.com
Synopsis
ο A professional with 10 years’ qualitative experience in IT Infrastructure Management,
Networking, and Technical Support.
ο Currently associated with Mckinsey and Company as Senior Network Specialist
ο An effective communicator with strong team management, analytical and problem-solving skills.
Comfort in interacting with people across hierarchical levels in an organisation and globally for
smooth project execution.
Areas of Expertise
Networking
ο Planning, designing, installing and configuring Routing / LAN / WAN as per organisational
requirements, governed by communication protocols and as per the network architecture.
ο Troubleshooting all networking problems to ensure minimum downtime and maximum availability
of network.
Technical / Customer Support
ο Extending high-end technical support on various Servers and ensuring high customer satisfaction
levels through prompt redressal of their problems.
ο Assigning user nodes to various devices installed and networked, handle allocation and protection
of user rights, as per company’s policies.
Certifications
 Cisco Certified Internetworking Expert (29836)
 Cisco Certified Network Professional
Networking Skills
Routing - IP Routing, BGP, OSPF, EIGRP, RIP, QoS, Policy Based Routing, Access-Lists, GRE over
IPSEC, DMVPN over IPSEC
Switching - Ethernet, VLANs, Spanning Tree Protocol, Switch Stacking, Catalyst Switches Security,
QoS, HSRP
Working knowledge of - F5 load balancers, Riverbed Optimization, Bluecoat Proxies, Palo Alto
Firewalls, Cisco Wireless LAN Solution, MPLS
Hardware – Campus Routers(Cisco 3845, 3945, 7200, ASR1000), Campus Switches(Cisco 3750,
3850), Data Centre Switches(Catalyst 6500, Nexus 7000 and 5000)
Troubleshooting Tools – Wireshark
Monitoring Tools – Solarwinds, Stealthwatch
Organisational Experience
Oct’11 - Present Mckinsey and Co. Senior Network
Specialist

2.  Implementation and Management of the Mckinsey Enterprise Network spread across the
globe
 Network includes High End Cisco routers/Switches, Juniper Firewalls, F5 load balancers,
Riverbed, Palo Alto Firewalls, Bluecoat proxies
 Responsible for installing and maintaining data communication networks within the firm
 The goal is to ensure the smooth operation of communication networks in order to
provide maximum performance and availability for end users.
 Handling the Change Management for any changes/new features to be deployed on the
network devices on the routine basis.
Dec’10 - Oct’11 Mphasis and HP Company Lead Infrastructure
Engineer
Role:
 Working as L3 engineer for American Express Account.
 Ensuring the working of SLA for the team.
 Leading L2 team for operation related Change Management and operation Ticket.
 Planning for any change in network with the client.
 Provide end-to end support for any change or fault in N/W.
 Preparation of team performance report and other reports.
July’ 08 – Dec’10 HCL Technologies- Cisco Systems Inc (TAC) Network-
Specialist
Role:
 Working as a TAC Engineer on Cisco Routing Protocol Technology.
 Ensuring the working of SLA for the team.
Attainments:
 Working in a Team of 16 Engineers handling TAC cases on RP Technology
 Part of the Pilot batch of engineers hired for HCL-CTAC
 Working on Routing Technologies- BGP, EIGRP, OSPF, RIP, NETFLOW, HSRP, VRF, PBR, Multicast,
NTP, GLBP, NAT, ACL, QoS, DHCP, SDM, Telnet, etc.
 Ability to understand Customer’s network in detail.
 Been getting one of the Highest Individual CSAT scores in the Routing Team
 Trouble shooting all the routing and GRE/IPSEC tunnel related issue.
 Handling complex issues (Service Requests) in rebuilding networks, configuration on Cisco
devices, lab recreates with all updated software releases.
 Re-engineered BGP routing (Route Maps, AS-Path prepend, MED, Local Preference) to load
balance traffic across multiple ISP links
 Troubleshooting and implementing OSPF, EIGRP, Static routing in customer environment.
 Configuration of DHCP Client/Server
 Redistribution and migration of routing protocols
 Provide NAT failover configuration with help of route-maps to the customer as per their
requirement.
 Troubleshooting complex routing loop issues.
 Configured route filtering with help of distribution list, route-maps and offset-list.
 Provide failover configuration to customer using sla monitoring , route-map NAT etc

3.  Helping customer in diagnosing the bug related to Router/Switches release and installing fixed-in
versions of the same stream of IOS.
 Helping customer in configuring and Troubleshooting QOS issues.
Sep’04 - June’ 08 Convergys Technical Support Engineer
Role:
 Providing troubleshooting expertise for the customers using ATT broadband services.
 Live Troubleshooting on complex cases.
 Handling the unresolved & outbound calls along with handling new product support.
 Working as an efficient engineer and a role model for new hired.
 Imparting internal training to the team to enhance the productivity.
 Ensuring proper quality for the technical trouble shooting.
Academic Credential
B.C.A Punjab Technical University
Jallandhar, Panjab
Intermediate M.A.S.D Public School (CBSE Board) 1997-1998
Higher School Patrachar Vidyalaya (CBSE Board) 1999-2000
Personal Details
Date of Birth: 26th
July, 1983
Current address: Jatin Shyam Prabhakar
A-1 flat No. 119
Rohini
New Delhi-110085