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12º Insurance Service Meeting - Cassio Dreyfuss

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Palestra apresentada por Cassio Dreyfuss, Vice-presidente de Pesquisa do Gartner.

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12º Insurance Service Meeting - Cassio Dreyfuss

  1. 1. 0 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Moving Toward Our Digital Future Cassio Dreyfuss Research VP, Country Leader, Brasil November of 2018
  2. 2. 1 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. ■ What is “Digital Transformation” ■ The Special Role of Information ■ Creating a Digital Work Environment ■ Engaging People in this journey
  3. 3. 2 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.2 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. The Image of Our Digital Future – People Digitally Connected to All Their Domains Personal Communities Health Education Entertainement “Things” (Home, Car) Professional Roles Family & Friends
  4. 4. 3 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.3 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Future: It is Not “More of the Same”. It Is Different A simple example: Transforming education  Customized educational technologies: - Personal focus - Level of knowledge - Learning style - Speed  Connected to broad education network  Remote educators: - Monitor dashboards - Interact individually or in groups - Facilitate learning
  5. 5. 4 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.4 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. At the end of the day, digital business is all about information – where it is, how it flows, what you do with it – and the technology tools you will use to do that. What has really changed with Digital Transformation?
  6. 6. 5 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Everything! Scale and Speed for Business Intelligence “We must be able to analyze enough client purchase data before we issue the next production order.” “Give me the best information you can get until tomorrow afternoon, no matter the costs to get it.”
  7. 7. 6 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. We Need New “Digital” Information Intelligence Practices Clear Attributes Managed Transformed, Filtered Intentionally Secured Portable Defined Usability Unclear Attributes Unmanaged Original, Raw Passively Secured Not Portable Uncertain Usability Predictability, Clear Scenario & Objectives, Formal Roadmap Uncertainty, Perceived Opportunities, Trial & Error
  8. 8. 7 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.7 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Era Completely Changes Work Patterns… Digital Era: ■ Environment: Virtual and changeable, 24X7 ■ Organization: Multiple, variable roles ■ Work: Multitalent, collaborative groups ■ Rules: Flexible governance and inspiring leaders ■ Relationships: Constructive, spontaneous, inside-out Industrial Era: ■ Environment: Physical and fixed, 8X5 ■ Organization: Fixed hierarchical positions ■ Work: Homogeneous, individual positions ■ Rules: Procedures manuals and control managers ■ Relationships: Transactional, predefined, outside-in
  9. 9. 8 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.8 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. … and Transforms the Way We Work… Digital Work Patterns: ■ Environment: Virtual and changeable, 24X7 ■ Organization: Multiple, variable roles ■ Work: Multitalent, collaborative groups ■ Rules: Flexible governance and inspiring leaders ■ Relationships: Constructive, spontaneous, inside-out ■ Mission assignment: Journey collaboratively developed ■ Flexible work plan: Constant situation awareness & sync ■ Multitalent team: Different backgrounds, culture ■ Situational leadership: Limited authority; inspiration & coaching ■ Diverse metrics: Individual & shared, productivity & outcomes Digital Work Characteristics:
  10. 10. 9 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.9 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. All Technology Is Already There. Why Aren't We There Yet? "There's no such a thing as a free lunch" — Milton Friedman "Culture eats strategy for breakfast" — Peter Drucker "To make an omelette you have to break a few eggs" — CIO, Brazilian Client
  11. 11. 10 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Bring the Right People Together – and Rethink Their Roles Develop Trust Share Purpose Engage People Get People to Commit Develop Collaboration Reward Outcomes
  12. 12. 11 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.11 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Develop Your Digital Leadership It is when you see total trust and engagement in the people that follow her. How do you recognize a true leader? It is not about her; it is all about them.
  13. 13. 12 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Future Is a Journey Engage people, change their mindset Change work patterns, change the organization Develop your people, harness external talent Leverage technology, create a new business model
  14. 14. 13 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Enjoy your journey!
  15. 15. 14 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Moving Toward Our Digital Future Cassio Dreyfuss Research VP, Country Leader, Brasil November of 2018

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