eni is a benefits communication and engagement company founded in 1983 that provides services like EAP/work life assistance, health advocacy, and mobile/call center benefits to over 350 clients and 2 million covered lives. eni was founded with a vision to revolutionize how benefits are delivered and connected to employees in a way that maximizes return on investment. Some of eni's services include prepaid counseling, a national provider network, customized reporting, and a unique personal assistant service.

1. EAP/Work Life Services
Health Advocacy Services
Mobile/Call Center Benefits
Communication Platform

2. Who is eni?
• Benefit Communications & Engagement Experts
• Founded in 1983
– 34 Years of Life Event Experience
• 350+ Clients Throughout US & Canada
• Two Million+ Covered Lives
• Developed First Integrated Benefits App - 2013
• AVAYA Call-Center System/Software
– #1 call-center technology available

3. Your Benefit
Communication &
Engagement Partner!

4. Who is eni?
• Gene Raymondi’s Vision . . .
. . . to revolutionize how benefits are
packaged, delivered and connected to
employees in a way that maximizes return on
employer investment.

5.  Prepaid STC counseling services
 24/7 /365 toll free live answer
 Licensed Mental Health Professionals
 National provider network
 Eligible family members/dependants
 Confidential - intake to resolution
 Provider match and follow-up
 Pre Paid Legal - Financial services
 Customized EAP reporting
EAP/Work Life Services

6. – Three Decades of EAP Experience
– Extensive Local & National Network
– Comprehensive Package of EAP Services
– Confidentiality
– Unique Personal Assistant Service
– On Going Promotion - Higher ROI !
Our Advantages:
EAP/Work Life Services

7. Health Advocacy Services
BalanceCare is a comprehensive, time saving,
health advocacy service that helps eligible and
enrolled participants with:
• Claims Assistance
• Coverage Education
• Prescription Drug Questions
• Appeals
• Provider Research
• Enrollment Support

8. • 100% confidential
• Eases stress, confusion, and
worry
• Educates members
regarding the application of
their health benefits
• Saves the employee time and
money
Health Advocacy Services

9. Health Advocacy Services
• Referrals
• Care Coordination
• Specialty Care
• Eldercare
• Medicare
• Transportation
Special Services
BalanceCare can assist with special services such as:
• Home Healthcare Services
• Hospital Planning
• Assisted Living and Finances
• Rehabilitation Services
• Clinical Trials
• Enrollment Support

10. Health Advocacy Services
One-Page
Member
Guide

11. Mobile/Call Center Benefits
Communication Platform
HR Challenges
Benefits Communication
• Employees not connected to benefits
• Fragmented benefit offerings
• Low benefit utilization – Low ROI
• Sustained - HR transactional role

12. Communication & Engagement
- Benefits Mobile App
- 24/7 Benefit Information Line
- Health Advocacy Services
- Benefits Web-Portal

14. Benefit Information Line
One Call - One Source.
One Integrated Benefits Solution!

15. Direct Connection, Complete Support!
Benefit Information Line
Benefit Information Specialists support any
life event by:
• Educating and navigating employees about entire benefit
package
• Answering benefit inquiries & questions - 24/7
• Comprehensive Health Advocacy Services
• Handling sensitive life event related issues under HIPAA

16. Direct Connection, Complete Support!
Benefit Information Line
Benefit Information Specialists – Software Support
• Life Event Driven Technology
• Adaptive FAQ Knowledge Base
• Indexed answers to new FAQs
• Custom Notifications on Key Benefit Points
• Custom Select and Send Benefit Information
• HR Case Management – Call History Tracking

17. Benefit Information Portal
One Web Portal - One Source.
One Integrated Benefits Solution!

18. • Drive benefit engagement to new heights
• Enhanced benefits administration
• Better connected, less frustrated employees
• Recruitment and retention tool
• Responding to employees’ Life Events - through “WOW” Customer Service
• More time - HR strategic planning
The Results