Top HR Challenges Talent Acquisition Talent Retention Benefit Communication/Engagement Transactional Support

1. Your Benefit
Communication &
Engagement Partner!

2. Who is eni?
• Benefit Communications & Engagement Experts
• Founded in 1983
– 34 Years of Life Event Experience
• 350+ Clients Throughout US & Canada
• Two Million+ Covered Lives
• Developed First Integrated Benefits App - 2013
• AVAYA Call-Center System/Software
– #1 call-center technology available

3. Who is eni?
• Our Founder and CEO
• Gene Raymondi
• SHRM – 2017 Technology and HR Management Panel
Member
• Published Author – On going Contributor Trade Journals;
• Employee Benefit News – EBN
– Traditional Benefit Communication Methods do workers a
disservice - 2016
• HR Tech Outlook
– Mobilize for Millennial Retention - 2016
• BenefitsPRO
– The Mobile Broker – 2016
• Employee Benefit Advisor – EBA

4. Who is eni?
• Beyond Benefits – Published 2014
• Presented at Numerous National
Conferences/Webinars

5. Who is eni?
• Gene Raymondi’s Vision . . .
. . . to revolutionize how benefits are
packaged, delivered and connected to
employees in a way that maximizes return
on employer investment.

6. Top HR Challenges
- Talent Acquisition
- Talent Retention
- Benefit Communication/Engagement
- Transactional Support

7. Benefits are essential to
Recruitment and
Retention

8. • “41% of workers
surveyed agreed
they’d be less likely
to leave if they were
well informed about
their benefits.”
• Meanwhile, “Just
40% of employees
feel well informed
about their benefits.”
• “69% of employees
report that benefits
were very important
when choosing a
job.”
Recruitment and Retention

9. “Workers who are extremely or very satisfied with
their benefits program are 6 (six) times more likely
to stay with their employer than those workers who
are dissatisfied with their benefits program”
- 2012 Aflac Workforces Report, a study conducted by ResearchNow for
Aflac, February 2012
Recruitment and Retention

10. HR Challenges
Benefits Communication
• Employees not connected to benefits
• Fragmented benefit offerings
• Low benefit utilization – Low ROI
• Sustained - HR transactional role

11. HR Challenges –
Benefits Solutions

12. “Intelligence - is not the
ability to store
information, but to know
where to find it”

13. Three Ways to Communicate and Engage
3 Knowledge Points

15. Benefit Information Line
One Call - One Source.
One Integrated Benefits Solution!

16. Direct Connection, Complete Support!
Benefit Information Line
Benefit Information Specialists support any
life event by:
• Educating and navigating employees about entire benefit
package
• Answering benefit inquiries & questions - 24/7
• Comprehensive Health Advocacy Services
• Handling sensitive life event related issues under HIPAA

17. Direct Connection, Complete Support!
Benefit Information Line
Benefit Information Specialists – Software Support
• Life Event Driven Technology
• Adaptive FAQ Knowledge Base
• Indexed answers to new FAQs
• Custom Notifications on Key Benefit Points
• Custom Select and Send Benefit Information
• HR Case Management – Call History Tracking

18. Benefit Information Portal
One Web Portal - One Source.
One Integrated Benefits Solution!

19. Communication & Engagement
- Benefits Mobile App
- 24/7 Benefit Information Line
- Health Advocacy Services
- Benefits Web-Portal

20. Communication & Engagement
• Better way to communicate benefits
– Multi-generational workforce
• Benefit integration – we do the work
• Robust Health Advocacy Services
• Benefit Platform remains constant over time
• Reflect and Support Company Culture

21. • Drive benefit engagement to new heights
• Enhanced benefits administration
• Better connected, less frustrated employees
• Recruitment and retention tool
• Responding to employees’ Life Events - through “WOW” Customer
Service
• More time to focus on HR strategic planning
The Results…

22. Thank you!