Transforming Healthcare through Patient Engagement with Oracle Solutions


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This demo will provide examples that leverage Oracle WebCenter Suite, Oracle Business Intelligence Enterprise Edition, and Oracle Health Information Exchange along with collaborative and mobile technologies to provide a unique view into an “e-Patient” experience. We will discuss patient use of the internet, social media and hand held devices to enhance their health and their demands for electronic medical record access, doctor competency scores, hospital infection rates, and more.
In this session we will explore how to:
Provide instant access to patient and clinical information with Healthcare Portals
Enable instantaneous access to patient and clinical information using Mobile Health applications
Transmit medical images, video and audio for Telehealth diagnosis and treatment plans
Allow patients to exchange pertinent information and discuss health conditions with healthcare providers using Social Media

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  • We appreciate your time today and now we will take questions. While you are creating your questions in the chat window, I want to get you thinking about these questions as well.
  • Transforming Healthcare through Patient Engagement with Oracle Solutions

    1. 1. Transforming Healthcare through PatientEngagement Using Oracle SolutionsApril 2013
    2. 2. 2Perficient is a leading information technology consulting firm serving clientsthroughout North America.We help clients implement business-driven technology solutions that integratebusiness processes, improve worker productivity, increase customer loyalty and createa more agile enterprise to better respond to new business opportunities.About Perficient
    3. 3. 3• Founded in 1997• Public, NASDAQ: PRFT• 2012 revenue of $327 million• Major market locations throughout North America• Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas,Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans,Northern California, Philadelphia, Southern California, St. Louis and Toronto• Global delivery centers in China, Europe and India• ~2,000 colleagues• Dedicated solution practices• ~85% repeat business rate• Alliance partnerships with major technology vendors• Multiple vendor/industry technology and growth awardsPerficient Profile
    4. 4. 4Business Solutions• Business Intelligence• Business Process Management• Customer Experience and CRM• Enterprise Performance Management• Enterprise Resource Planning• Experience Design (XD)• Management ConsultingTechnology Solutions• Business Integration/SOA• Cloud Services• Commerce• Content Management• Custom Application Development• Education• Information Management• Mobile Platforms• Platform Integration• Portal & SocialOur Solutions Expertise
    5. 5. 5Melody Smith JonesManager, Healthcare Collaborative Technologies• 12+ years of experience integrating technology solutions intomarketing and loyalty strategies.• Specialized knowledge in the implementation and managementof collaborative technologies, business intelligence and CRM.Lesli Adams, MPADirector, Oracle Healthcare Business Intelligence• A clinical measurement advocate with 17 years of healthcareanalytics and business intelligence experience.• Industry experience includes: for-profit, state, academic andfederal healthcare including ambulatory clinic management,comparative effectiveness evaluation, evidence-basedmedicine, population health and clinical data warehousing.Our Speakers
    6. 6. Oracle Platinum Partner – Certified on the latest Oracle productplatforms and technologies, as well as implementation and migrationbest practices.• Oracle EPM Practice• Oracle Business Intelligence Practice• Oracle CXM Practice• Oracle Middleware Practice• Oracle EBS Practice• Oracle Healthcare PracticeOracle Certified Education Partner – Certified to deliver the officialHyperion course curriculum to customers via onsite training classes.Perficient owns and operates one of the national Oracle trainingfacilities listed on the Oracle websiteOracle Specialized Partner – Certified by Oracle to deliver and sellthe Oracle BI, EPM and CRM applications.Oracle Authorized Reseller – Certified on Hyperion licensing andpricing, authorized to resell Hyperion licenses and maintenancecontractsPerficient and Oracle
    7. 7. Connected Health• Provide instant access to patient and clinical information withHealthcare Portals• Enable instantaneous access to patient and clinicalinformation using Mobile Health applications• Transmit medical images, video and audio for Telehealthdiagnosis and treatment plans• Allow patients to exchange information and discuss healthconditions with healthcare providers using Social MediaAccountable Care = HIE + Analytics• Health Information Exchange (HIE): Comply with evolvinggovernance and compliance regulations, combine andexchange clinical and cost information through acomprehensive delivery model.• Enterprise Healthcare Analytics (EHA): Acceleratecompliance to ACO quality reporting requirements by using BIand analytics tools to enhance clinical decision support,performance benchmarking and persona based dashboardsthat unlock the medical value of electronic information.Oracle in Healthcare at Perficient
    8. 8. e-Patients are:• equipped with iPhone, iPad, Internet, WiFi, laptop, etc.• enabled with instant access to information 24x7x365• empowered to be actively involved in their care• engaged to effect changeIntroduction to the e-Patient
    9. 9. • Rapidly shifting role of the patient within thetraditional patient care delivery model• There is increased patient demand for:• Easier access by patients to healthcareprofessionals• Easier access to online information by thepatient• Online access by patients to “alternative”care modalities• Online “chat” communication with healthcareprofessionals• Containment of costs and improvement inquality of patient care experience• Bridging the “information gap” between thehealthcare provider and patientBrave New World of Patient Care
    10. 10. • 40% of consumers, said social media did affect their choice of a provider ororganization• 45% said it would affect their decision to get a second opinion• 34% said it would influence their decision about taking a certain medication• 32% said it would affect their choice of a health insurance plan• 55% of patients want to communicate with their doctors via e-mail to exchange healthinformation and get answers to questions• 68% are interested in remote monitoring devices that allow self-monitoring of theircondition and electronic reporting of results to their physician (seniors (78%) andconsumers with chronic conditions (75%)Healthcare social media is becoming one of the most important topics in healthcaretoday.Source: “Patients choose hospitals based on social media”, Karen M. Cheung, April 2012; “The Patient of the Future”, Gienna Shaw, forHealthLeaders Media, September 10, 200910The e-Patient & Social Media
    11. 11. • Become a trusted advisor for patients• Become a destination for people to getreliable and understandable healthinformation• Become authentic, uncontrived andgenuine in your outreach• Become a health information hub• Public Facing Website becomesthe hub for 1:m communication• Patient Portal becomes the hub for1:1 communicationHow Can You Compete?
    12. 12. • One of the main drivers of Meaningful Use and Accountable Care is toinvolve patients in their care• We will demonstrate today:• 24 hour a day engagement with direct appointing• Display lab, vitals, and CCD results• Informal “Social” communications between Patient and Dr.’s• Exchange and viewing of electronic imagesbeween providers• Executive Level Dashboards• Other Potential uses:• Risk Assessment Questionnaires• Patient / Family History Questionnaire• Pre-operative checklist completionPatient Portals
    13. 13. 13Software Demonstrated Today
    14. 14. Satisfy the needs of e-patients via:• Patient Portals• Involve patients in their care by providing patients with easier access to onlineinformation• Allow patients to exchange information and discuss health conditions withhealthcare providers using Social Media tools• Manage care via online appointment scheduling and form entry• Telehealth and Remote Patient Monitoring• Enable instantaneous access to patient and clinical information using MobileHealth applications• Online “chat” communication with healthcare professionals and virtual visits• Easily access and exchange electronic health records• Quality Reporting• Enhance clinical decision support and performance benchmarking• Proactively identify trends and create action plans14Conclusion
    15. 15. Q&A
    16. 16. 16June 23-27, 2013 17, 2013 9-12, 2013 with Perficient