1. Raed Fahed AboFayad
PERSONAL INFORMATION
 Name: Raed Fahed AboFayad
 Date of Birth: 24th of March, 1985
 Place of Birth: UAE
 Gender: Male
 Marital status: Married
 Nationality: Syrian
 Languages: Arabic (mother language)
English (Very Good in both written and spoken)
 E-mail: raed.fayad@gmail.com
 Mobile No: 050-5202511
CAREER OBJECTIVE
Looking forward to work in a rich technical environment as a System/Network
Administrator, where I can apply the knowledge gained through my study and
experience, and improves it. And to join a respectful progressive organization that
encourages team work and offers opportunities for advancement to those who work their
job very well.
WORK EXPERIENCE
· June 2006 to march 2007:
Etisalat (Call Centre) UAE-Ajman-Aljarf, as Costumer Service in E-vision Service.
· Feb 2008 to June 2008 :
Navigator Computer UAE-RAK, as a Computer technician, Small and Medium Network builder.
· July 2008 to Sep 2008:
United Cement Factory UAE-RAK, University training in IT section.
· June 2008 – March 2014:
· Etisalat (Call Centre) UAE-Ajman-Aljarf, as a Technical support then as team leader in internet
section .
· Etisalat (Call Centre) UAE-Ajman-Aljarf, as a member of Complaint Management Team.
· Etisalat (Call Centre) UAE-Ajman-Aljarf, as senior customer service in Enterprise Solution for
business customers – technical support.
· Etisalat (Call Centre) UAE-Ajman-Aljarf, as senior customer service in Enterprise Solution for
business customers – billing support.
1

2. · April 2014- present:
· Etisalat Business Centre (Head office of northern Emirates) ,as chef technical in
IN(intelligent network ).
EDUCATION
 Bachelor of Computer Engineering from Al-Ittihad University – College of Engineering
and Computer Science.
COURSES
 A+ Software and Hardware.
 MCSE (Microsoft Certified Systems Engineer) Course.
 CCNA (Cisco Certified Network Associate) Course.
COMPUTER SKILLS
 Networking: LANs, WANs, VPN, Creating and manage.
 Computer Maintenance Laptops, Desktops and Printers.
 Microsoft Windows (95, 98, 2000, XP, vista, win 7, 2003server, win 8)
 Avaya system.
 Microsoft Office.
PERSONAL SKILLS
 Excellent Communication, time management, organizational and problem solving skills.
 Work on own initiative or as part of a team.
 Able to handle pressure and to meet targets deadline.
NOTES
 Hold a valid UAE Driving License.
 Preparing for Microsoft Certified Technology Specialist (MCTS)And Microsoft Certified IT Professional
(MCITP)
REFERENCES
Available upon request.
2