Frankfinn Institute of Airhostess Training

2. • NAME:- GANESH KUMAR MALLICK
• COURSE TITLE:- FRANKFINN DIPLOMA IN AVIATION,
HOSPITALITY AND TRAVEL MANAGEMENT.
• BATCH CODE-: Z2
• ASSESSOR NAME:- MR. ROHAN DEY
• CENTRE NAME:- FRANKFINN INSTITUTE OF
AIRHOSTESS TRAINING
• SESSION:- 2016-2017
LEARNER’S DETAILS

3. • Introduction
• Acknowledgement
• LO1 : Explore the growth of the
hotel industry
• LO2 : Investigate the role of
housekeeping
• Conclusion
• Bibliography
INDEX

4. INTR0DUCTION
I have learnt about the hotel industry which is
commonly referred to as the hospitality
industry. Today, the hotel industry is the largest
sector of the service industry, offering this
concept of hospitality. From a friendly greeting
at the door, room service, breakfast, to a host
of facilities the hospitality industry offers
traveller’s “A Home Away From Home”.

5. ACKNOWLEDGEMENT
I would like to express my sincere gratitude to
MR. ROHAN DEY, the HOSPITALITY faculty, for
providing me enough information and
guidance to complete this assignment. Last but
not least, I am very much grateful to avail
myself this opportunity and express my honor
to my friends for their help and support to
complete this assignment.

6. LO 1

7. Domestic Chain Of Hotel

8. TRIDENT HOTELS
Trident Hotel falls under the aegis of The
Oberoi Group. The Oberoi Group has presence
in six countries under the luxury ‘Oberoi’ and
five-star ‘Trident’ brand. Founded in 1934, it
operates 30 hotels, a Nile Cruiser and a Motor
Vessel in the backwaters of Kerala. The Group is
also engaged in flight catering, airport
restaurants, travel and tour services, car
rentals, project management and corporate air
charters.

9. 5 CHAINS OF TRIDENT
HOTEL

10. 1. THE TRIDENT CHENNAI
The Trident Chennai is
categorized as Premium
Business Hotel near airport
in Chennai, Tamil Nadu.
There are 156 rooms and 11
suites. Spa at Trident
Chennai offers a range of
holistic treatments and
beauty rituals, inspired
from traditional Ayurveda
to Aromatherapy and
Western techniques.

12. 2. THE TRIDENT AGRA
The Trident Agra is
categorized as a Premium
Getaway Resort located at a
few minutes walking
distance from Taj Mahal at
Agra, Uttar Pradesh. There
are 133 rooms and 2 suites.
The Trident Agra is
recommended for
honeymooners, premium
leisure and business
travellers.

14. 3. TRIDENT UDAIPUR
The Trident Hotel is located
on the banks of the
picturesque Lake Pichola
and 26kms from Udaipur
airport. There are 137
centrally AC rooms spread
over 43 acres of landscaped
garden area. It has been
popular with premium
family travellers and
honeymooners for over a
decade.

16. 4. THE TRIDENT COCHIN
The Trident Cochin is
categorized as Premium
Seaside Hotel. It is a
premium leisure hotel at
Willingdon Island. There
are 96 well-appointed
rooms overlooking the
beautifully landscaped
gardens or the swimming
pool.

18. 5. TRIDENT HOTEL- NARIMAN
POINT
This is a Premium
Business Hotel
interconnected with The
Oberoi at Nariman Point
in South Mumbai
overlooking the Arabian
Sea. Hotel is most
popular with
International travellers
and business travellers.

20. INTERNATIONAL CHAIN OF
HOTEL

21. In the United States, The Ritz-Carlton Investing
Company was established by Albert Keller who
bought and franchised the name. In the early 1900s,
several hotels were known as The Ritz-Carlton, in
places such as Boston, Philadelphia, Pittsburgh,
Atlantic City and Boca Raton. However, by 1940
none of the hotels were operating except The Ritz-
Carlton, Boston.
In 1983, The Ritz-Carlton Hotel Company, LLC was
formed, led by president and founding father,
Colgate Holmes.
In 1998, the success of the hotel had attracted the
attention of the hospitality industry and the brand
was purchased by Marriott International.

22. 5 CHAINS OF THE RITZ-
CARLTON

23. 1. THE RITZ-CARLTON, NAPLES
It is located on Gulf of
Mexico, 15 minutes from
Naples Municipal airport.
There are 450 luxury guest
rooms, including 35 suites
and 70 Ritz-Carlton Club
level rooms. The Ritz-
Carlton, Naples beachfront
hotel was named to Conde
Nast Traveller’s 2013 “Gold
List” and “World’s Best List”
2013.

25. 2. THE RITZ-CARLTON, ORLANDO
It is located about 15
minutes from both Disney
and Universal Studios on
the beautiful Grande Lakes
resort grounds. The Ritz-
Carlton Orlando, featuring
the exceptional comfort of
582 guest rooms, including
60 executive suites and 56
Ritz-Carlton Club Level
rooms.

27. 3. THE RITZ-CARLTON, CHICAGO
It is a 435 rooms AAA Five
Diamond, Mobil five-star
hotel, located on floors
15 to 30min Water Tower
Place. The builders of
Water Tower Place
acquired the rights to use
the Ritz-Carlton name
and logo when they
opened a hotel in the
tower in 1975.

29. 4. RITZ-CARLTON, PHILADELPHIA
It is a luxury hotel and
residential complex in
Center City, Philadelphia,
Pennsylvania, United
States. There are 299
newly-renovated guest
room and suites,
including famous Ritz-
Carlton suites and a
penthouse overlooking
the city’s historic sites.

31. 5. AL BUSTAN PALACE,A RITZ-
CARLTON HOTEL
It is opulent beachfront
hotel, rich in Islamic
design and architecture,
situated on 200 garden
acres, midway between
Muscat and Ruwi, Oman.
There are 198 guest
rooms and 52 luxurious
suites. It also includes a
50 meter infinity pool and
four lagoon pool.

33. Service & Facilities Trident Hotel The Ritz Carlton
Travel Desk Yes Yes
Safe Deposit Locker Yes Yes
Babysitter on Call Yes Yes
Doctor on Call Yes Yes
Ayurveda Facility Yes On Request
Multi-Lingual Staff Yes Yes
Swimming Pool Yes Yes
Health Club Yes Yes
Laundry Yes Yes
Mini Bar On Request Yes
Wheel Chair Access Yes Yes
Casino On Request On Request
Porter Yes Yes
Travel Guides Yes Yes
Helipad On Request On Request
Banquet Facility Yes Yes

34. LO 2

35. HOUSEKEEPING

36. Housekeeping department is a backbone of the
hotel. It is responsible for the cleanliness,
maintenance, aesthetic upkeep of the hotel. The
housekeeping department takes pride in keeping
hotel clean and comfortable so as to create a
“Home Away From Home”. The housekeeping
department is responsible for cleanliness of
rooms, floors, public areas & the whole hotel.
Cleanliness of the rooms is most important thing
because one can live in clean & safe environment.
Sale of rooms contributes 50% revenue to the
hotel. The housekeeping department takes care of
rooms & performs important role for impression
of the hotel in front of guest.

38. FLOWER
DEPARTMENT
Flower décor is a
compulsory addition for
hotel interiors. But
flowers do more than
offer aesthetic appeal;
they can actually
contribute as an ancillary
revenue stream. Hotels
are recommended it’s
preferred outside
vendors to meeting
planners so that they can
charge commission from
the vendors. Wedding
set-up are very common
vendors of the hotel for
function space.

39. LAUNDRY
It is the other department
under the housekeeping
department. The laundry
manager needs to report
to the Executive
Housekeeper. The laundry
department needs to
manage the linen supply.
The linen supply includes
the towels such as face
towel, hand towel and
bath mat, bed linen pillow
case and bed sheet. The
laundry department also
provides guest laundry
services, normally include
wet cleaning, dry cleaning
and pressing.

40. CONCLUSION
I have learnt a lot from Hospitality classes and I
am sure that it will help me in my present and
future life. Lack of good personality and
aspiring too high to get a job in hotel industry is
a futile one. So, once again I want to thank my
faculty MR. ROHAN DEY for helping me to earn
the requisite knowledge in this sector and
other allied matters.

41. BIBLIOGRAPHY
http://www.hotel-online.com
http://www.tripadvisor.com
http://www.globalhotelalliance.com
http://itopc.org/travel-trade