How do you operationalize consistent, positive customer outcomes when you have customer-facing teams in multiple silos and departments around the world? That’s the reality for complex enterprise companies. And if your company is that complicated or fragmented, you can bet your customers are too. Get the workflows you need to bridge those gaps and streamline your distributed enterprise.

1. ©2016 Gainsight.®2017 Gainsight.®2017 Gainsight.
Jennifer Cannon
Program and Strategy
Gainsight
David Sakamoto
Head of Customer Success,
Americas
Cisco
®2017 Gainsight.
Scaling Engine of Success

2. ©2016 Gainsight.®2017 Gainsight.®2017 Gainsight.
Customer Success
is when customers achieve their
desired outcome
through their interactions
with your company.
– Lincoln Murphy

3. ©2016 Gainsight.®2017 Gainsight.®2017 Gainsight.
$49B Revenue
(FY16)
372+ LocationsDiverse Portfolio
K
Global Employees
Acquisitions
Global Sales Force
(Direct + Partners)
K
R&D Expenditures
B
$
. +
70k Global Partners
Cisco Scale

4. ©2016 Gainsight.®2017 Gainsight.
- Chuck Robbins
CEO, Cisco
“… the beginning
[a] software &
subscription
model in our core.”
of a journey to help us launch

5. ©2016 Gainsight.®2017 Gainsight.
Design with Scale in Mind
Digital
…EVERYWHERE
Scale through
Partners
Diverse Hybrid
Teams

6. ©2016 Gainsight.®2017 Gainsight.
• Deep and Rich Stakeholder Interlock
• Systematic Process Integration
• Culture, Culture, Culture
• Commitment to ”Kaizen”
• Learn and Share
Success
Factors for
Scaling

7. ©2016 Gainsight.®2017 Gainsight.®2017 Gainsight.
David Sakamoto
/ : @hapapower
Questions

8. ©2016 Gainsight.®2017 Gainsight.®2017 Gainsight.
THANK YOU
®2017 Gainsight.
David Sakamoto
@hapapower