gabby resume updated 2016

CLARITO L. GABRIEL
Palmera Homes Quezon City
Phase 5 Block 4 Lot 1, Joey Street
Sta. Monica , Novaliches, Quezon City, 1117 Philippines
Telephone: +632 938 3755,+601116709198
Email :gabbylgabriel10@aol.com/carlos_lising@yahoo.com
SUMMARY
Extensive experience in Hotel Management particularly in Rooms Division. International assignments in
large properties covering Executive Housekeeping and liaison with other departments. Experience
in Duty Management and General Management. Led projects that helped achieve higher revenues,
cost-control, social and environmental awareness. Well-developed inter-personal skills and relates
to all levels of customers and co employees.
PROFESSIONAL HISTORY
Executive Housekeeper
The Orchard wellness and Medical Resorts and Spa - Executive Housekeeper
Malaysia – August 10 2015 to the Present
Responsibilities :
• Leads, motivates, trains and develop the Housekeeping Team so as to achieve the
department’s objectives.
• Optimizes manpower, housekeeping staff performance, usage of operating equipment
and service. Ensures standard of cleanliness, hygiene and condition of apartments,
public area, furniture and fixtures is maintained.
• Identifies, develop and address manpower and training needs
• Supervises the upholding of company policy and procedures to ensure the safety,
security and welfare of guests, clients and staff.
• Simplifies the work techniques, update new techniques, supplies and equipment,
increasing efficiency and the maintenance of operational readiness of equipment and
supplies.
• Monitors the performance of the Assistant Executive Housekeeper, Housekeeping
Supervisors and staff. Counsels and train them the required standards.
• Liaise with other departments to achieve guests’ satisfaction and comfort.

• Ensures smooth Housekeeping operation and services. Ensures proper care, stocking
and control of uniforms, linens and supplies.
• Liaise and negotiate with Suppliers and Contractors for the best equipment, supplies
and services which are cost effective and operationally viable for the operation
• Performs other duties as may be assigned from time to time.
Westin – Grand Cayman
British West Indies
Seven Miles Beach Resorts and Spa
June 8, 2013 to April 30, 2015
Responsibilities
Overall Management
• Oversee every aspect and area maintained through inspection of work areas before
and after completion of work and by reviewing of the policies and procedures used in
housekeeping in each area. Overall, deals with cleanliness of the rooms, creates
proper procedures for customer interaction and even help design security measures if
his staff is working in a sensitive area.
Staffing
• Provides staff for the housekeeping department is one of the core tasks interview
prospective candidates for hiring. Responsible for hiring teams which can do general
cleaning, but may also hire specialists for sensitive tasks should the work area require
them
Scheduling
• Keeping enough employees at work to do the job while allowing for sick time and
vacation if a large number of employees from one area have scheduled absences,
employees from another area can replace them.
Planning
• Responsible for incorporating new responsibilities in the department. This could
include adding staff to accommodate a newly constructed building, the retraining of
existing staff to meet the housekeeping needs of a newly-renovated wing, or simply
the implementation of new customer service standards and practices. Responsible to
oversee the planning and execution of new policies and initiatives and to create
training procedures for these changes.
Budget
• Determines the estimated budget for housekeeping in the fiscal period and to make
budget recommendations to management. Make sure the budget stays within limit

Resorts World Manila – Philippines
New Port City, Pasay City
December 16, 2011 – May 5, 2013
Responsibilities
• Ensures the overall cleanliness of the hotel including the accurate scheduling of
periodic cleaning plans.
• Develop departmental objectives in line with the hotel business objectives.
• Develop job descriptions, policies and procedures and standard operating
procedures.
• Implement operational standards as well as hotel’s internal rules and regulations.
• Supervises housekeeping operations such as cleaning and maintenance while ensuring
compliance with the policies and procedures to meet guest needs.
• Inspects regularly occupied rooms, VIP arrivals, out of order rooms, front and back of
the house to
• Ensure that cleaning standard is in place at all times.
• Handles guest complaints related to housekeeping operation, taking corrective action
• Responsible in recruiting and hiring sufficient qualified staff.
• Develop training plans and ensures implementation is carried out.
• Schedules and conducts regular linen inventory. Keeps all inventory records.
• Responsible in ordering linen, uniform, guest and cleaning supplies and cleaning
equipment according to the standard.
• Prepares annual budget including CAPEX and FF&E.
• Responsible to control departmental expenses ensuring the department do not exceed
Monthly forecasted budget
The Regent Grand
Turks and Caicos Island - Caribbean
March 3, 2008 – May 18, 2011
Primary Duties:
• Check physical condition of rooms; recommend and/or take action whenever
necessary.
• Liaise with Front Office and Engineering Department regarding necessary major or
minor guest room repairs and other special request from tenants.
• Attend daily management briefing and liaise with other Department Heads on matters
affecting operations.
• Ensure compliance with standard Housekeeping procedures.
• Conduct daily tours of the hotel in maintaining housekeeping standards.
• Ensure the minimization of guest/tenant complaints by anticipating guest needs and
meeting their demands.
• Ensure the highest standard of guest laundry services by spot checking and
coordinating with the outside laundry contractor.
• Facilitate periodic checking of all Housekeeping and Laundry equipment and ensure
that preventive maintenance is carried out.
• Maintain inventory records and control of kitchenware, cleaning supplies, chemicals,
guest supplies, bed linens and mini-bar items.
• Ensure that Housekeeping expenditures are within the approved departmental

operating budget and if necessary implements cost efficient measures.
• Assist the management in annual budget preparation.
• Foster better coordination and harmonious relationship between Housekeeping and
other departments.
• Development and motivation of Housekeeping staff through regular appraisals and
setting of objectives.
• Maintain good staff relations within the Housekeeping Department and to discipline
whenever necessary.
• Ensure that safety and security measures are enforced in all areas of Housekeeping
Department.
• Perform duties common to all Managers (Duty manager).
• Performs related duties that maybe assigned by the Rooms Division Manager and/or
General Manager from time to time.
The Linden Suites
268 rooms/ 30staff/4 Supervisors
Swiss Bell Hotel International
January 18, 2007 – January 4, 2008
Responsibilities
• Responsible for the overall housekeeping and laundry including the gym and the spa with
47 staff.
• Created operational concepts and managed housekeeping and laundry departments
• Build and manage fiscal budgets
• Employee recruitment and corporate training
• Trade association liaison and networking
• Perform duty Manager Functions at least 4 times a week and act as OIC in the absence of
the GM.
Related Achievements
• Immediate systems review to maximize manning requirement and improve guest services.
• Designed a system to achieve better control of equipment and asset inventories with a
retrieval rate of 80% from previous unaccounted items saving the company of 60% below
budget of future expenditures in purchasing new items.
• Created the professional training and performance evaluation of the Supervisors and the
staff. Did hands on training instead of hiring trainers outside of the company saving 100%
from my intended budget for training.
Doha Asian Games Organizing Committee
(DAGOC) – Doha, Qatar
The Doha Asian Games organized an Athlete’s Village covering 10,753 bed
spaces.
(Pre-opening /soft and post opening Team)
300 staff /40 Supervisors
November 19, 2005 –January 3, 2007
Responsibilities
• Responsible for the housekeeping activities of the Athlete’s Village
• Develops operating plan prior to opening and during the game
• Reported to the Vice President for Olympic Village Operations

• Attainment of continuous improvement in housekeeping
• Assumes responsibility as second in command in lieu of the absence of the VP for
Operations in the Village.
• Act as Duty Manager on a regular basis at least thrice a week.
• Authored an operating plan that enabled Athlete’s Village to open on time with all
housekeeping functions in place.
• Directed compliance to Health & Safety policies and procedures of DAGOC, no major
health and safety issues were encountered.
• Led daily activities to ensure housekeeping operational efficiency:
o Cleaning, pest control, and waste management
o Housekeeping crew selection, assignments & shifts
o Logistical deliveries of linen and housekeeping items
o Engineering coordination for maintenance requests
Mövenpick Resorts – South Sainai
Taba, Egypt
Mövenpick Resorts Hotel in Taba, Egypt is a 5-star property with 434 rooms
30 staff/8 Supervisors
January 17, 2002 September 6, 2005
Responsibilities
• Led pre-opening, soft-opening, and post-opening management functions
• Responsible for the housekeeping activities of the hotel with 55 staff for rooms, laundry,
and public area and 20 staff for the resort day spa
• Develop and implement housekeeping operating plans
• Reported to the General Manager
• Assumes the responsibility as an OIC of the hotel in lieu of the General Manager’s
absence.
• Duty Manager Role 3 times a week.
• Designed and implemented standard operating procedures for housekeeping, work
instructions
• Organized minimum-maximum stock procedures and levels by
determining the product lists.
• Designed the Departmental Training Plans and Schedules to equip staff
with better knowledge and skills in housekeeping
• Built-up the operational concepts of various sections in the
Housekeeping Department.
• Led a special project to manage operating equipment, including
determination of specifications and standards, bidding, selection and purchasing
processes.
• Coordinated & monitored landscape specification for the hotel.
• Planned and built up annual operational budgets.
Asst Executive Housekeeper
Sunway lagoon Resorts Hotel
Bandar Sunway, Malaysia
Sunway Hotel is a 5 star resorts hotel – 364 rooms
June 9, 2000 – December 14, 2001

Responsibilities
• Review and update Housekeeping & Laundry operational concepts
• Manage housekeeping functions
• Oversee full renovation of the Laundry Section
• Plan and monitor operating expenses of the department
• Achieved 90 SGS Hygiene scores as the best results in hotel history
• Controlled guest amenities cost and Housekeeping material expenses, as a result
departmental profit increased by 50 %.
• Increased the room revenue by 100 % by ensuring 100 % of clean room availability
turnover daily for Front Office.
• Increased Mini Bar revenue above 100% vs. budget, kept the loss under 0.1%
• Developed and initiated environmentally and socially relevant programs for community
outreach programs. Participated in initiatives as member of the Quality Assurance and
the Green Club Environmental Organization
• Collaborated and helped the Banquet Department in the setting up of the creative ideas in
the orderly conduct of major functions and parties in the property
Sol Melia Hanoi
Hanoi Vietnam
Grand Melia is a 5 star city hotel in Jakarta with 354 rooms. 22 staff 6 Supervisors
January 3, 1998 – February 27, 2000
Responsibilities
• Responsible for the housekeeping activities of the hotel with 100 staff for rooms and
laundry and 20 staff for the day spa.
• Assurance of safe and clean facilities.
• Operating expense planning and control.
• Perform Duty manager role at least 4 times a week.
• Assume responsibility as an OIC in the absence of the GM.
• Achieved 95% Company Cleaning Audit scores as the best results in hotel history
• Increased the room revenue by maintaining complete clean room availability for Front
Office thereby increasing room revenue by 100 %.
• Increased Mini Bar revenue above 200% compared to budget, kept the loss under 0.1%
• Reinforced and implemented the corporate and basic service standards into the operation.
• Provided a system to generate operating expenses and measured savings after renovation.
• Participated in the brainstorming and strategic planning for yield management and
upgrading of housekeeping services in order to attain or surpassed desirable GOP.
• Set the creative ideas and set-up in collaboration with the Food and Beverage during
various hotel functions. Resulted to increase of Room revenue from 20% to 50% within
the next six months of implementation and achieved a dramatic increase of 75% by year
end.
• Planned cost efficient energy program as well as initiating socially and environmentally
viable program for community outreach and environmental protection. Saved 30% of the
intended budget for energy cost for the whole year.

• Oversee full renovation of the Laundry Section
• Plan and monitor operating expenses of the department
• Achieved 90 SGS Hygiene scores as the best results in hotel history
• Controlled guest amenities cost and Housekeeping material expenses, as a result
departmental profit increased by 50 %.
• Increased the room revenue by 100 % by ensuring 100 % of clean room availability
turnover daily for Front Office.
• Increased Mini Bar revenue above 100% vs. budget, kept the loss under 0.1%
• Developed and initiated environmentally and socially relevant programs for community
outreach programs. Participated in initiatives as member of the Quality Assurance and
the Green Club Environmental Organization
• Collaborated and helped the Banquet Department in the setting up of the creative ideas in
the orderly conduct of major functions and parties in the property
Gran Melia Hotel
Jakarta, Indonesia
January 3, 1992- February 18, 1994
Gran Melia is a 5-star city hotel with 310 rooms.20 staff with 6 Supervisors
Responsibilities
• Responsible for the full take over of the housekeeping and laundry operations from the
previous company with 100 staff.
• Created operational concepts and managed housekeeping and laundry departments
• Build and manage fiscal budgets
• Employee recruitment and corporate training
• Trade association liaison and networking
• Perform duty Manager Functions at least 4 times a week.
• Act as OIC in the absence of the GM
• Achieved the corporate quality audit targets of 85% from 50% within six months from
hiring date. Set up the corporate service standards into the operation.
• Designed a system to achieve better control of equipment and asset inventories with a
retrieval rate of 80% from previous unaccounted items saving the company of 60% below
budget of future expenditures in purchasing new items.
• Created the professional training and performance evaluation of the Supervisors and the
staff. Did hands on training instead of hiring trainers outside of the company saving 100%
from my intended budget for training
Sunway Hotel Hanoi Vietnam – Pre opening
February 1 1990 – December 31, 1991
Duties and responsibilities:
Primary Duties:
• Led pre the pre –opening of the whole management team
• Developed and implemented the housekeeping operating plans

• Liaise with Front Office and Engineering Department regarding necessary major or minor
guest room repairs and other special request from tenants.
• Attend daily management briefing and liaise with other Department Heads on matters
affecting operations.
• Ensure compliance with standard Housekeeping procedures.
• Conduct daily tours of the hotel in maintaining housekeeping standards.
• Ensure the minimization of guest/tenant complaints by anticipating guest needs and
meeting their demands.
• Ensure the highest standard of guest laundry services by spot checking and coordinating
with the outside laundry contractor.
• Facilitate periodic checking of all Housekeeping and Laundry equipment and ensure that
preventive maintenance is carried out.
• Maintain inventory records and control of kitchenware, cleaning supplies, chemicals,
guest supplies, bed linens and mini-bar items.
• Ensure that Housekeeping expenditures are within the approved departmental operating
budget and if necessary implements cost efficient measures.
ASSISTANT EXECUTIVE HOUSEKEEPER
Holiday Inn Hotel - Manila Pavilion
Manila, Philippines
Holiday Inn (formerly Hilton Hotel) is a 5-star city hotel with 650 rooms. 45 staff with
8 Supervisors
January 13, 1987 – September 30, 1989
Responsibilities
• Build a multi skilled team for the operation with 150 staff, and manage the day spa section
handling 15 staff.
• Provide internal and external communications of Housekeeping Department.
• Implemented periodical Housekeeping and Laundry Reports of incoming generating
sections i.e. mini bar and laundry valet sections of Housekeeping department.
• Set up the synergy between Housekeeping and Laundry department with other departments
• Staff training and performance appraisal.
• Planned and implemented special projects related to the operation thereby enhancing and
upgrading the physical appearance and image of the hotel.
• Led program for energy cost savings of the various housekeeping sections.
• Introduced and implemented environmental and social outreach programs for the hotel
• Facilitated Quality Assurance initiative that ensured guest and employee satisfaction.
PERSONAL INFORMATION
 Filipino, married with 1 child
 Skilled in gardening, landscaping, flower arrangement and interior design
 Languages: English (Fluent), Arabic (fluent) Spanish(Fair)
PERSONAL REFERENCES :
Johnny Peralta – Financial Controller – Radisson Park Inn Clark
E mail : jperalta@parkinn.com
Gertie Tarin – Executive Housekeeper – Pico De Loro

TELEPHONE NUMBER : + 63 – 46 – 4846517 (home nos.-Philippines)
Mobile phone # (Roaming) : +639175136289
E-mail address : gertietarin@yahoo.com
Melchor Soliman - ( Corporate)Purchasing Officer SM Holdings/properties
E mail : soliman_melchor@yahoo.com
+639109858693
Aurora Aurellano – Professional Hotel Consultant
E mail : auroraaurellano@gmail.com;
+639189369941

gabby resume updated 2016

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to gabby resume updated 2016

Similar to gabby resume updated 2016 (20)

gabby resume updated 2016