Retain Social - GWAVACon 2012 Presentation

1. 01/31/12
Michael Bell and
Thomas Stegemann
Retain 3.0
Social Messaging

2. Retain 3.0 What is it?
• Big upgrade from 2.x – will require
database schema update. Down time
required.
• Sets up Retain as a true unified messaging
discovery platform.
• Support for Social Messaging
• Office 365 Messaging Archive
• Adds Mobile – 3.1
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3. Top Features and Functionality
1) Retain for Social Messaging
2) Simplified Search Interface
3) Stats Server
4) Office 365 module
5) Modular Licensing model
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4. Unified Archiving
Facebook
• Wall posts and status updates
• Messages
• Friend requests
Twitter
• Tweets
• Direct messages
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5. Retain for Social Messaging
New Module allows for Facebook and Twitter
archiving.
How does it work?
RSM requires the use of a proxy that sits between the
end user and Facebook/Twitter.
There are three different methods to achieve this.
In order of simplicity to set up and configure:
1) Agent running on end user computers
2) Integration with an existing iCAP enabled security device
3) Deployment of RSM Proxy (Netbox Blue VM)
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6. Retain for Social Messaging
Agent on end user computers:
• Lightweight application that can be deployed to
workstations and laptops
• Watches for traffic to Facebook or Twitter and
captures that data.
• Caches that data then sends to Retain on
scheduled basis.
This is the easiest method to enable RSM because it
doesn’t require the configuration and maintenance
of any new major network appliance.
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7. Retain for Social Messaging
Integration with iCAP enabled device
• iCAP is an industry standard language proxies
understand.
• RSM can make use of this by uploading it’s iCAP
definitions to a compatible device (web
proxy/firewall).
• This removes the need to set up a new device in
the customer’s network.
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8. Retain for Social Messaging
In essence, RSM is a “man-in-the-middle” for traffic to and from
Facebook and Twitter. Data is collected on the proxy. Retain collects
this data on a scheduled basis. RSM can also grab encrypted HTTPS
traffic. A new CA certificate will need to be pushed out to or installed
on end-user computers to avoid security warnings (except for when
using the agent option).
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9. Deployment Options &
Architecture
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10. Retain Archive Feed
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11. Keyword Search
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12. Intelligent Threading
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