Shaun Meadows is an emerging IT professional seeking a Junior IT Network Operations Support position. He has over 2 years of experience in IT support roles, including tracking and resolving tickets, hardware and software maintenance, and reducing a request backlog from 300 to 20 items as an intern. Meadows mentors at-risk youth and completed IT training through Year Up, earning 15 college credits.

1. SHAUN MEADOWS
Atlanta, Georgia |(404) 859-2271 | shaunmeadows05@yahoo.com
PROFESSIONAL SUMMARY
Detail oriented and solution driven emerging IT professional with exemplary planning and organizational skills. Proven success in
the reduction of backlog. Critical thinker with excellent analytical skills. Proficient in Microsoft Office Suite 2010, Windows 98,
XP and Vista. Strong customer service and interpersonal communication skills.
EXPERIENCE
Docufree Corporation -Roswell, Georgia
Junior IT Network Operations Support
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Sound Enterprises Consulting, Atlanta, Georgia October 2011- June 2012
Customer Service IT Technician
• Tracked updated and assigned tickets in Cisco tracking systems ConnectWise.
• Scan and loaded documents into prescribed database for accuracy and completeness.
• Created a Word Doc. outlining harmful Snort Log analysis on a Bi-weekly basis.
• Degaussed Hard drive (Eliminating memory from a hard drive that may contain valuable information)
• Sub Contract work for QTS (Quality Tech Services) –Changing back-up tapes using Symantec-tape drive which stores
information on LTO (Linear tapes Open) on a weekly, bi-weekly and monthly basis.
Capgemini Consulting (Coca-Cola Company vendor), Atlanta, Georgia February 2011- August 2011
Business IT Analyst Intern
• Deconstruct advanced IT information into narrowed, detailed, concrete products for general understanding.
• Maintain high-level customer satisfaction while resolving complex technical issues.
• Create help-desk trouble reports accurately in ticket tracking system.
• Identify reconcile and correct documents to minimize errors and discrepancies within excel reports.
• Obtain overall awareness in company structure, business goals, and in-house applications.
• Personable professional whose strengths include cultural sensitivity and strong ability interact and build relationships in a
diverse environment to collaborate with onsite and offshore leads.
• Led follow-up activities to reduce “Request for Service” (RFS) backlog from 300 to 20.
VOLUNTEER EXPERIENCE
Boys & Girls Club, Mechanicsville Georgia January 2010- Present
Urban Community Mentor
Mentor adolescent and teenaged male youth to develop their teamwork and leadership skills. Advised youth on personal and
academic issues with mentees on a regular basis to provide guidance in future endeavors.
Job Corp, Atlanta, Georgia September 2010-Present
Volunteer Speaker
Discuss employment opportunities and the importance of career planning with at-risk youth. Encouraged program participants to
pursue post-secondary education, internship and/or further job-specific training and certifications.
EDUCATION
Year Up, Incorporated / Atlanta Metropolitan College, Atlanta, Georgia February 2010-2012
Student and Intern.
• Successfully completed six months of course work in Cisco training system (including comprehensive hardware and
software components), business communications, and professional skills.
• Earned 15 college credits concurrently at Atlanta Metropolitan College.
• Received Professionalism Award for maturity, character and appearance.
Creekside High School, Fairburn, Georgia May 2005
Work hand and hand with active directory, granting permissions and providing network security.
Provided technical support through ticketing system to 200 internal and external clients, aside coordinated hardware
and software repair processes with outside vendors.
Set up, tested and configured networks, access controls, desktops, laptops and printers.
September 2012-

2. SHAUN MEADOWS
Atlanta, Georgia |(404) 859-2271 | shaunmeadows05@yahoo.com
College Preparation High School Diploma
International Association of Marketing, Member and Distributive Education Clubs of America (DECA), Memeber