1. 1
13 Boekenhout Street
Van Dyk Park
1459
076 303 1434
Francina Liebenberg
Personal Information
Languages: Fully bi-lingual (English and Afrikaans)
Identity No.: 8803250206082
Age: 27 years of age
Nationality: South African citizen
Gender & Race: White female
Driver’s License: None
Criminal Record: None
Marital Status: Engaged
Dependents: None
Contact No: 076 303 1434
Alternative Contact no. 082 856 8589 (James) fiancé
Secondary Education
Highest Qualification: Matric - High School Dr E.G Jansen – 2006
English, Afrikaans, Mathematics, Hotel & Catering,
Tour & Tourism and Typing (40wpm)
Tertiary Education
Courses Completed: Telephone Skills – 2011/07
Customer Service – 2011/07
Computer Packages: Microsoft packages
Pastel (Invoices, quote, sales order,)
Epicor (Quotes, Picking Slips, Loading of Special
Prices, printing statements)
Microsoft word
Microsoft Excel
Share point
Internet, photo management system
Bar coding (Stock Stickers)
Email
Internet explorer
Access (SMD based system)
Employment History Breakdown
Current Employment: UNIQUE WELDING
Position Held: Branch administrator & Sales Counter
(2013/03/18 – current)
Key Performance Areas: - Assisting reps with quotes, queries and filling
- Assisting all customers and internal sales with
quotes
- Doing all open Orders and Back Orders daily
- Assisting counter with sales
- Helping customers with queries

2. 2
- Sorting out problems with deliveries and arranging
speedy delivery
- Helping with stock take when needed.
- Cold Calling
- Working hand in hand with the warehouse
manager/logistics manager to arrange urgent
deliveries if and when needed.
- Following up on orders that have been placed.
- Assisting Customers
- Sorting out account on hold querries
- Printing statements for the accounts on hold
- Loading of special pricing
- Assisting Sales Counter and Internal sales with
orders
- I receive all the orders from our reps and have to
distribute them evenly
References
Unique Welding: Charlotte 011 917 3600
Unique Welding: Thomas 011 841 9800 (Manager)
Unique Welding: Sonia 011 841 9800 (HR Assistant)
Employment History Breakdown
Previous Employment: SMD - HEAD OFFICE
Position Held: Towing Scheduler (2012/04/01 – 2012/10/31)
Key Performance Areas: - Scheduling designated work for the drivers
- Dispatching drivers to collect allocated vehicles
- Problem solving with the panel beaters and drivers
- Capturing of kilometer readings
- Daily queries pertaining to towing
- Telephonic communication with all branches and
customers
Reason for leaving: Resigned no room for growth
Employment History Breakdown
Previous Employment: SMD - HEAD OFFICE
Position Held: Registration Clerk (2009/07/08 – 2012/03/30)
Key Performance Areas: - Preparing registration documents: dealer stocking
- Assisting clients with administration related queries
- Answering telephones relating to all administration
queries
- Filling of all documents
- Branch sales for all sales branches (12 branches)
- Preparing and finalization of auction files
- Accept papers receive back from licensing office
- Attend to all customer queries on a daily basis
References
SMD: Molly Malan 011 918 8700