1. Fiona De Souza
Email: platinumpim@gmail.com
Mobile: 079 39 39 59 77
PROFILE
Self-sufficient in planning and organising my own work, recording, storing and retrieving required data and
confidential information. I'm trustworthy, flexible & passionate, seeking to assist colleagues to the best of my
capabilities. I use my initiative to solve potential problems and prioritise my work. I like to share my knowledge
and experience to showencouragement and support.Ialso have experience in a professionalservices organisation
& housekeeping.
WORK HISTORY
Volunteering/Working in France May 2016-To Date
o Looking after community members, Housekeeping, Cooking & Gardening
Pressbeau Beds Ltd Oct 2015-May 2016
NewMeppershall Care Home
• Assisting in the day to day running of the care home
• Allocating duties for carers, Training & Housekeeping
• Caring for residents,keeping them comfortable, safe & free from harm
• Administering medication
The Good Care Group Mar 2014-Oct2015
• Professional Carer for the elderly, Administering medication
• Continuous training in Health & Social Care
• Offering specialised care for people with dementia
• Housekeeping, gardening and preparing healthy meals
• Accompanying clients on outings & appointments
• Supporting them to pursue their hobbies,interests and social activities
Volunteering/Working in France Nov 2013-Mar 2014
o Looking after community members, Housekeeping, Cooking & Gardening
Red Lion Inn-Seasonal position May 2013-Nov 2013
• Duty Manager, banking, stock control, administration duties, organising
rotas & training staff
• Diary management, Bookings, Housekeeping, Marketing & Promotions

2. Volunteering/Working in France Nov 2012-May 2013
o Looking after community members, Housekeeping, Cooking & Gardening
Cancer Research UK/St Mary's Hospice Nov 2011-Nov 2012
• Archiving, Banking, Costing, Dealing with the general public
• Scheduled deliveries in accordance with production & transport
• Window displays,Housekeeping, Accounts
• Caring for the terminally ill & assisting in Palliative care, Charity events
The Ulverston Natural Health Centre Apr 2009-Oct 2011
• Book-keeping & accounts,Budgeting, Stock control & Orders
• Drafting & merging correspondence,meeting agendas and presentations
• Management and co-ordination of diaries
• Marketing solutions,archiving and administration duties
• Updated confidential files & data entry
Private appointment – Langley (USA) Nov 2008-Apr 2009
o Senior Resident Housekeeper/Overall Supervising Manager
Topline Business Services - (Agency) Apr 1998-Nov 2008
Contracted positions
• Catalogued meetings, presentations & confidential reports
• Updated company personnelfiles in conjunction with HR protocol
• Drafted confidential data and correspondence for the Mod
• Support for overseas seniormanagers & organised travel arrangements
The Colliery Inn Bar and Restaurant Jul 1999-Aug 2005
• Administration, Book-keeping, Stock/Budget Control/rotation, Training staff
• Dealing with suppliers,Marketing & Promotions, Housekeeping

3. EDUCATION/TRAINING
NewMeppershall Care Home Oct 2015-May 2016
• Manual Handling Level 2
The Good Care Group Mar 2014-Oct2015
• Recognition Certificate for outstanding contribution and excellence
• Safeguarding, Infection Control, First Aid, COSHH, Manual Handling, Medication
Administration
• Health & Social Care NVQ 3, Training in Dementia, Parkinson’s & Stroke Awareness
Level 2
• Food Safety & Hygiene, Protecting Personal Information, Equality & Diversity, Good
Housekeeping
International TEFL Teacher Training Jul 2009-Mar 2010
• TESOL Classroom Management; Teaching Skills; Language Awareness;
Phonology; Lesson Observation; Course Material Analysis
Grade C
Network Training Publishing Feb 2005-Mar 2005
• Intermediate certificate in food hygiene & safety
• UK & European legislation & regulations
Bishop Auckland College ofFurther Education Apr 2002-Aug 2002
• Oxford Cambridge in presentation graphics
• IT Diploma & information processing modules in IT series
• Advanced word; Excel; Power-point; email; Web Design
• NVQ administration Level 3
Stockport College ofTechnology
• City & Guilds 7274/SITO/Corps of Commissionaires Jan 1996-Jun 1996
• General Business Administration & Education Certificate
Grade 2 Sep 1981-Sept 1982
St James RC High School - Cheshire Sep 1980-May 1981
Stockport Convent RC - Cheshire Sep 1976-Sep 1980