1. Novlette Mitchell
1305 Lincoln Place, Brooklyn, NY 11213
917-992-2661
Novelettew@gmail.com
EDUCATION
September 2014 - New York City College of Technology, CUNY, Brooklyn, NY
December 2017 Associate in Applied Science in Hospitality Management
Bachelor of Technology in Hospitality Management.
Safe Serve Certified
WORK EXPERIENCE
January 2014- Weil Cornell NewYork Presbyterian
Present Patient Care Assistant
● Provides for activities of daily living by assisting with serving meals, feeding patients as necessary;
ambulating, turning, and positioning patients;providing fresh water and nourishment between
meals.
● Provides patients' personalhygiene by giving bedpans, urinals, baths, backrubs, shampoos;
● assisting with travel to the bathroom; helping with showers and baths.
● Maintains patient stability by checking vital signs and weight; testing urine; recording intake and
output information
June 2010 Katarie Residence
December 2013 Nurse Aide
● Assisted with patient comfort and anxiety relief: Protected patient privacy, kept call signal within
patient’s reach, answered call signal promptly, assisted patient with communication.
● Assisted with patient’s assessment:Checked and recorded vital signs, measured intake and output,
observed patient responseto call bell.
● Prepared and served simple modified diets according to instruction and assists with feeding as
necessary.
September 2005 Jamaican Montessori School
February 2008 Administrative Assistant
● Received, screen and routetelephone calls; took, retrieve and relay messages as needed; scheduled
and arranged appointments, conferences and other events.
● Responded to inquiries and provide information and assistance issues related to school, office and
program operations, activities, policies and procedures.
● Compiled information and prepareand maintain a variety of records, logs and reports related to
programs.
Jan 2001 Sprint
March 2005 Telemarketer
● Provided excellent customer service skills and maintained top sales representative quota.
● Explained product or service to potentialcustomers, provide pricing details and handle customer
questions.
● Obtained and recorded customer personal information and details of transaction accurately,
including reaction to the product or service offered.
● Answered telephonecalls from potentialcustomers who are responding to advertisements.
ACHIEVEMENTS AND ACTIVITIES
● Active member of American Hoteland Lodging Educational Institute.
● Service Recovery: Communicating with Empathy (Weill Cornell)
● Crisis Prevention Intervention, First Aid and CPR Certified