More Related Content Similar to Rethinking eCommerce KPIs in 2021 (20) Rethinking eCommerce KPIs in 20211. Copyright © 2020 Finch. All rights reserved. RETHINKING ECOMMERCE KPIS 1
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Chief Strategy Officer
FINCH | Advertising Management
devrincs@finch.com
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Expert strategists help you define your
top growth goals, establish strategy to
achieve them, and guide you every
step of the way.
Continuously and automatically
optimizes campaigns using a
granular campaign structure that
keeps you in complete control.
Provides advanced reporting
and actionable data-driven insights
across all channels and platforms
in a single location.
Offers a joint collaborative
workspace, transparency of tasks,
and the ability to set and track
your business goals.
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Copyright © 2020 Finch. All rights reserved.
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✓
✓
✓
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RETHINKING ECOMMERCE KPIS 6
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FINCH
40%
of global eCommerce traffic comes from
paid advertising
Source: Statista, release date January 2020. Data set: 130 Mio
website sessions and >330 Mio € online revenue from
November 2018 –October 2019 Copyright © 2020 Finch. All rights reserved.
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RETHINKING ECOMMERCE KPIS 9
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Overall Business Goals
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RETHINKING ECOMMERCE KPIS 12
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Cost per acquisition/Cost per order
How to calculate:
Note
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Return on ad spend
How to calculate:
Note
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Cost of Sales = ACoS
= CPV = Cost per Value
How to calculate:
Note:
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RETHINKING ECOMMERCE KPIS 16
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RETHINKING ECOMMERCE KPIS 17
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RETHINKING ECOMMERCE KPIS 20
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Consider these when defining your KPIs
Cross-device usage
Multi-channel
attribution
Tracking
Challenges
Customer lifetime
value
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RETHINKING ECOMMERCE KPIS 24
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Use this basic principle to structure your campaigns and define your KPI
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●
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RETHINKING ECOMMERCE KPIS 30
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Be granular in your campaigns
where it matters
Micro-tune your media capital -
what you can afford and how it
impacts revenue
Normalize your data.
Work with cost of sales /ACoS
Determine KPI that fit your
business
Understand your data and
what factors distort
performance results
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● Review of historical data through Finch Insights reporting
● Introduction to the Finch Strategic Services team
● Creation of a customized growth plan for your individual
goals using
Finch Collaboration
● Overview of pricing options
● Access to your paid media accounts in order to analyze
your historical data
● Information about your strategic plans and goals
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Devrin Carlson-Smith
devrincs@finch.com
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