3. Ques-1:
What were the 2 key things at whirlpool
management did to achieve productivity gain?
Two key things that Whirlpool management did:
• Placing more emphasize on quality
• Teaching & motivating worker
4. Ques-2:
Who has benefited from the productivity gains?
• Those who are benefited from productivity gains:
• Company
• Stockholders
• Customer
• workers
5. Ques-3:
How are productivity and quality related?
• Productivity and quality are closely related with each other. The
relationship between them are positive and proportional. If quality
improves, productivity will also increase. Causes are-
• Wastes and rework are reduced
• Fewer defective part will be scraped
• Reduction in inventory cost.
6. Ques-4:
How can a company afford to pay its workers for
productivity gains?
• A company can afford to pay its workers for productivity gains through-
• More saving, when productivity increase.
• Savings are shared with workers
• A certain percent for a certain limit of productivity
8. Ques-1:
Why is it important for the Postal Services To have a
high volume of mail to process?
• US Postal Service is one of the biggest service in world, handling
41 percent of the worlds mail volume.
• Importance:
• Timely delivery
• Increasing productivity
• Achieving competitive advantage
9. Ques-2:
What caused productivity to increase?
• To keep postal rates low and maintain rapid delivery service,
productivity plays a vital role.
• Two key factors that increase productivity:
• Increased use of automation
• Introduction of zip codes.
10. Ques-3:
What impact did competitive pressures have on the Postal
Services?
• Impact on Postal Services:
• slow down in the volume of mail
• creating pressure on productivity
11. Ques-4:
What measures did the Postal Service adopt to
increase competitiveness?
The US postal service developed several strategies to meet the
challenges of competitiveness such as:
• Re-organizing
• Continuing to seek ways to keep cost down
• Increasing productivity
• Emphasizing quality
• Customer service
12. Ques-5:
What results were achieved by the Postal Service’s changes?
• Results that were achieved:
• Reorganization
• Eliminating layers of management
• Cutting down overhead position
• Cut costs & Attracted new business
• Reduced postal service projected deficit
13. Ques-6:
What effect will increased use of e-mail have on
postal productivity?
• Effect on Postal Services:
• Negative effect
• More competitive environment
• Less use of postal service
