1. F A L I C I A N . H A M I L T O N
OBJECTIVE
To obtain and maintain a position with opportunities for growth within a reputable and stable
company.
EXPERIENCE
05/2012 – Current QC Energy Resources Tampa, FL
Billing Analyst
 Responsible for invoicing customers and meeting specialized billing needs.
 Invoicing through various portals (ADP, Oildex, Cortex, TMS)
 Specialized invoicing through Excel spreadsheets (strong use of pivot tables and v-lookup)
 Works as a liaison between customers aand affiliate terminals to ensure a seamless billing
process.
 Responsible for auditing affiliate billing to ensure accuracy and compliance with corporate
contract and standards.
 Provides support and training to affiliates and billers.
 Significantly reduces customer short pays within a rolling 3-month period.
11/2006 – 03-2011 Coventry Health Care Tampa, FL
Associate Imaging Specialist
 Operated and maintained a scanner utilized to image incoming claims.
 Categorized incoming claims as standard vs non standard HCFA/UB.
 Sorted and batched incoming mail accordingly per each clients specifications.
 Met and exceeded department production standards.
05/2004 – 11/2006 Quest Diagnostics Tampa, FL
Specimen Processor
 Effectively operated a step-by-step scanner, specimen processor and specimen dye
processor, all utilized to properly process specimens received.
 Sucessfully matched up to 50 speciments to their corresponding referrals per hour.
 Assigned unassigned specimen a referral number when required.
 Assisted lab techs with request forms and documentation.
EDUCATION
2001-2004 Howard W Blake High School Tampa, FL
 High School Diploma
F A L I C I A 7 4 @ G M A I L . C O M
7 3 2 9 L U M B E R P O R T D R . • R U S K I N , F L 3 3 5 7 3 • 8 1 3 - 7 6 4 - 6 3 3 6