2. Hotel rooms are
classified based on the
number of occupants it
can accommodate, its
size and the furniture,
fixtures and guest
amenities available.
3. 1. Single Room
- a room with a single bed meant for a single
occupant. Basic facilities and amenities include
bathroom, a small dressing table, a small bedside
table, a small writing table and a single chair.
4. 2. Double Room
- a room good for two people. It is
equipped with adequate furniture such
as dressing table and a writing
table, a TV and a small fridge. There
are two variants in this type
depending upon the size of the bed.
5. a. King double
room - with
king-size
double bed
b. Queen double
room -with
queen-size
double bed
6. 3. Deluxe Room
- a well-furnished room with a dressing
table, a bedside table, a small writing
table, a television and a small
refrigerator. It is available in single
deluxe and double deluxe variants. This is
normally suitable for one small family.
7. 4. Double-Double
(Twin Double) Room
- a room with two double or two queen beds
that can be occupied by one or more people.
This is ideal for a family with two children
below 12 years old.
8. 5. Twin Room
- this room provides two single beds
with separate headboards. It is meant
for two independent people. It also has
a single bedside table shared between
the two beds.
10. 7. Cabana
- this type of room faces water
body, beach or a swimming pool.
It generally has a large
balcony.
11. 8. Studio
- a room equipped with a studio bed -
a couch that can be converted into a
bed. It is also equipped with a small
kitchen corner and a dining area.
12. 9. Lanai
- this room faces a
landscape, a waterfall or a
garden.
13. 10. Suite
- a room composed of one or more bedrooms, a
living room and a dining area, sold at a
higher price. It is excellent for the guests
who prefer more space, wish to entertain
their guests without interruption and giving
up privacy. There are various types of
suites:
14. a. Mini suite or junior suite
- a single room with a bed
and a sitting area. The
sleeping area is in a
bedroom separate from the
parlour or living room.
b. Penthouse suite
- a more luxurious suite than the
junior suite. It is provided with
the access to terrace space above
the suite. It is located on the
top-most floor of the hotel giving
the guest the utmost privacy he
demands thus providing a bird's
eye view of the city.
c. Presidential suite
- sometimes called the "Royal
Suite", this is considered as
the best suite in the hotel,
offering all the best possible
services the hotel can offer.
Its price is the most expensive
of all the room rates.
15. Did you know?
The most expensive suite in the world is The Royal
Penthouse Suite of Hotel President Wilson that can be
found in Geneva, Switzerland. Once checked in, the guest
would have the entire 8th floor of the hotel all by
himself. The living room is filled with a grand piano,
billiards and rare book collection while the bathroom
features Hermes toiletries and a jacuzzi overlooking Lake
Geneva. The guest is secured with bullet-proof windows,
state of the art security system and a panic button. The
amount? A whopping $80,000.00 for an overnight
accommodation! (The World's 10 Most Expensive Hotel Suites
by Sarah Schmalbruch, July 19, 2018).
16. Chapter II
INTRODUCTION TO HOUSEKEEPING
"I consider housekeeping to be
the heart of hotels and it is
only when something goes wrong
that it is recognized - just
like our hearts.”
- Sheila Perera FIH Glenmor
Manager, Gleneagles Hotels
17. Housekeeping department is one of the major
contributors in terms of hotel operations success,
though some may consider this as a supplementary
service only. In fact, housekeeping is a 24 x 7 x
365 operation, running non-stop. With guestrooms
being the main product of the hotel, all guests look
for a spotlessly clean, relaxing and pleasing
guestroom every time they checked in at any lodging
establishment. In addition to Front
Office Department, Housekeeping also
creates a lasting impression to
guests. The how housekeeping is
being done in a hotel tells
exactly how the hotel will
take care of its guests.
18. There are two types of Housekeeping:
Domestic and Institutional.
Domestic Housekeeping includes
housekeeping services or
maintenance done at home. It
covers the areas found. at home
such as bedroom, kitchen area,
dining room and living room among
others.
Institutional Housekeeping, on
the other hand, includes
housekeeping services applied to
commercial establishments like
hotels, resorts, inn and even
hospitals. Services are done in
the departments and areas of the
lodging establishments such as
guestrooms, food and beverage
outlets, offices, and grounds
among others.
19. Advantages of Housekeeping Department
Imagine entering a hotel that is dirty, with foul
odors and dust all over the furniture and
fixtures. Imagine checking in at a guest room with
used and dirty linens, trash all over the room and
bathroom that is wet and with unimaginable items
left by the previous guest. What would you feel?
What would you do? Are you still going to check
in? Definitely, your answer would be
NO! You would leave and demand your payment to be
returned. Housekeeping department is very
important in a lodging operation. It is one of the
departments that the hotel cannot operate without.
20. The following are the advantages the housekeeping
department offers to its guests:
1. Clean and hygienic atmosphere
2. Comfortable and convenient stay
3. Privacy
4. Safety and security
5. Provision of amenities
6. Making guests feel good
21. The Main Objectives of
Hotel Housekeeping are:
1. To provide guests the highest quality of service by
ensuring their care and comfort thru maintaining of hotel
cleanliness and orderliness at all times;
2. To perform cleaning duties and ensure the highest
standards of cleanliness and general upkeep in all areas;
3. To use good quality, safe cleaning equipment and
chemicals;
4. To provide all the supplies needed by both the guests
and the different sections in the housekeeping department
such as guest supplies and amenities and employees'
uniforms;
22. 5. To manage laundry and linen;
6. To maintain the original aesthetic beauty of the
furniture, fittings and fixtures of the entire
hotel;
7. To deal with lost and found items;
8. To establish good working relationship and
coordination with other departments of the hotel
such as renovations and refurnishing; and
9. To control pests.
23. Areas in the Housekeeping Department
The size and lay-out of housekeeping
department depends on the number of
guestrooms, outlets and employed staff in the hotel.
The following areas are the most common in the
housekeeping department:
24. 1. Office of the Executive Housekeeper - this is
where the Executive Housekeeper does his
administrative work for the
department. All budget,
schedule, requisition are
done here. Somewhere near
the office of the Executive
Housekeeper is an area
where the housekeeping
staff report for work
before they start their day
and end their duty hours.
In some hotels, this is
called the Housekeeping
Control Desk.
25. 2. Laundry area - this is where the
linens and uniform of the staff are
washed, ironed, dry cleaned and folded.
Guests who wish
to have their
clothes and
other linens
laundered are
also washed here.
26. 3. Linen room - where linens
of the hotel
are stored to
be distributed to the
different
places in the
hotel.
27. 4. Uniform room - where the staff uniforms
are collected when dirty, stored and
distributed when clean. In some high-end
hotels, a conveyor is present that is
responsible in issuing the uniforms of the
employees. Upon
dropping in the chute,
the computer reads the
chip in the uniform
identifying those who
were able to leave
their uniforms from
those who weren't.
31. 1. Tailor room – this
is where clothes of the
guests, uniforms of the
employees and hotel
linens are stitched,
repaired and given
other mending services.
2. Flower room -
normally not found in
some hotels but this
area is responsible in
arranging flowers for
displays such as in
public areas or for
VIPS.
32. Purpose of Cleaning
One of the basic responsibilities of Housekeeping
department is providing a clean and hygienic
atmosphere to the guests and employees of the hotel.
Cleaning is conducted to remove harmful bacteria
that are present in the dust deposited on the hotel
property because of pollution and other factors.
This is very important for the health not only of
the working staff but also the guests to prevent
pest infestations. Its purpose is to eliminate, if
not reduce, the threat of any infections and offers
comfortable stay to the guests in the hotel.
