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Foodservice Equipment &
Supplies’
2014 Industry Forecast
Today’s Agenda

 Review data from FE&S’ 2014 Foodservice Equipment and
Supplies Industry Forecast.
 Explore the economic issues impacting the foodservice
industry with industry experts Hudson Riehle and Darren
Tristano.
 Forecast the operating environment for 2014.
 Answer your questions.
Meet Our Panelists
Darren Tristano
Executive Vice President, Technomic
Twitter: @darrentristano

Hudson Riehle
Sr. VP, Research & Knowledge Group
National Restaurant Association
Twitter: @HudsonRiehle
Foodservice Equipment &
Supplies’
2014 Industry Forecast
These slides are part of a free webcast, available until October 2014.
Click to access it here: http://www.fesmag.com/2014forecast
2014 FOODSERVICE
OPERATOR OUTLOOK
Operators: 2013 Anticipated Sales Compared to 2012
Net growth rate:
2013: +3.50%
2012: +3.37%
2011: +2.20%

Decrease
20%

Increase
44%

2013 Change by Market Sector

Stay the same
36%

Comm.

Non-comm

Increase

53%

36%

Same

27%

50%

Decrease

20%

14%
Operators: Projected Gross Profit for 2013
Net growth rate
Gross Profit:

Decrease
26%

2013: +0.8%
2012: +0.7%
2011: +0.1%
Increase
33%

2013 Change by Market Sector

Comm

Non-comm

Increase
Stay the same
41%

40%

28%

Same

20%

48%

Decrease

40%

24%
Operators: Anticipated Sales Growth for 2014
Decrease
11%

Net projected growth
rate 2014: + 3.72%

Increase
49%

2014 Change by Market Sector

Stay the
same 40%

Comm

Non-comm

Increase

63%

40%

Same

27%

48%

Decrease

10%

12%
Operators: Projected Gross Profit for 2014

Decrease
16%

Net growth rate 2014
Gross Profit: + 1.23%
Increase
41%

2014 Change by Market Sector

Stay the
same
43%

Comm

Non-comm

Increase

47%

37%

Same

30%

49%

Decrease

23%

14%
Operators: 5-Year Gross Profits
60%
50%
40%
30%
20%
10%
0%

2009

2010
Increase

2011
Remain the Same

2012
Decrease

2013
OPERATOR PURCHASING
BEHAVIORS
Operators: Activities Planned for 2014

60%

Kitchen Equipment Replacement
33%

Kitchen Renovation
Dining Room Renovation

29%

New Construction

20%

Dining Room Replacements

19%

25%

None of these
0%

20%

40%

60%

80%

100%
Operators: Percent of 2014 E&S Budget by Activity Type
Green/
Sustainable
Initiatives
6%

New
Construction
11%

Renovations
24%

2014 Change by Market Sector

Replacement
Purchases
59%

Comm

Non-comm

New
Construction

13%

10%

Renovation

30%

21%

Replacement

52%

62%

5%

7%

Green
Operators: 2014 E&S Budget
2014 E&S Budget

2014 E&S Budget Growth

9%

Decrease
12%

Increase
43%

19%

$2.5 million or
more

$500K-$2.49
million
30%

$100-$499.9K

Remain
the same
45%
42%

Comm

Non-comm

Increase

40%

44%

Same

47%

44%

Decrease

13%

12%

Under $100K
Operators: Percent of E&S Budget by Product Category
2014

2012

2011

13.6%

14.9%

17.6%

11.9%

17.9%

2013

10.9%

5.5%

5.7%

12.4%

9.6%

11.6%
5.0%
9.8%

8.0%

10.8%
4.6%
11.2%

8.0%

8.3%

4.7%

4.5%

6.0%

10.4%

10.0%

11.8%

4.1%
4.4%

5.0%
4.3%

4.0%
3.3%

3.4%
3.8%

14.9%

16.2%

17.1%

14.2%

9.2%

8.3%

8.7%

9.8%

6.8%
6.3%
11.5%

Primary Cooking
Eqpt.
Refrigeration
Warewashing/
Safety
Food Prep Eqpt.
Serving Eqpt.
Storage & Handling
Eqpt.
Smallwares
Tabletop Items
Furnishings
Paper Goods/
Disposables
Jan/San Supplies
Operators: Percent of E&S Budget by Product Category
Commercial

Non-Commercial

15.8%
25.8%
10.3%
5.3%
9.9%

13.5%
3.9%

8.4%
5.3%
11.2%
2.6%
3.1%
17.8%

11.5%
6.4%
4.6%
7.3%
3.3%
5.9%

10.9%
10.3%

6.9%

Primary Cooking
Eqpt
Refrigeration
Warewashing/
Safety
Food Prep Eqpt.
Serving Eqpt.
Storage & Handling
Eqpt.
Smallwares
Tabletop Items
Furnishings
Paper Goods/
Disposables
Jan/San Supplies
Operators: Percent of E&S Purchases by Channel
Cash & On-line Catalog
Carry/Club
House
Stores
8%
2%

Direct from
MFR
12%

Other
2%

Traditional E&S
Dealers
50%

Change by Market Sector

E&S Dealers

Comm
43%

Non-comm
54%

Broadline DSR

20%

MFR Direct

Broadline
Distributors
26%

35%
10%

14%

1%

2%

Club store/C&C
Online Catalog
Other

11%
0%

4%
6%
DEALER OUTLOOK FOR 2014
Dealers: 2013 Projected Sales Volume Compared to 2012

Decrease 4%

Stay the same
21%

Increase
75%
Trend:
(% Better)
2014: 35%
2013: 44%
2012: 29%
2011: 36%
Dealers: Product Categories Driving 2013 Sales Growth

Primary Cooking Eqpt.

74%

Refrigeration/Ice Machines

72%

Food Prep Eqpt.

54%

Warewashing/Safety Eqpt.

51%

Smallwares

39%
39%
32%

Storage & Handling Eqpt.
Serving Eqpt.

29%

Tabletop Items
Furnishings

27%
12%

Paper Goods/Disposables
Janitorial/Sanitation

7%

Other

3%
0%

10%

Service, Fabrication

20%

30%

40%

50%

60%

70%

80%

90%

100%
Dealers: Projected 2013 Gross Profit
Net growth rate
Gross Profit:
Decrease 16%

2013: +1.80%
2012: +3.76%

Increase
45%

Stay the same
39%
Dealers: Projected 2014 Sales Growth

Decrease 5%

Stay the

same
15%

Net projected growth rate
2014: + 6.48%

Increase

80%
Dealers’ Booked Business:
Next Fiscal Year Compared to This Time Last Year
Net rate ahead
of last year:
Less
11%
Trend:
(% More)
2013: 46%
2012: 49%
2011: 45%
2010: 34%

2013: +3.80%
2012: +2.41%

More
46%

Same
43%
Dealers: Product Categories Driving 2014 Sales Growth

77%

Refrigeration/Ice Machines
Primary Cooking Eqpt

70%

Food Prep Eqpt

56%

Warewashing/Safety Eqpt

47%

Smallwares

47%

Storage & Handling eqpt

37%

Serving Eqpt

37%
33%

Tabletop Items
Furnishings

28%
19%

Janitorial/Sanitation
Paper Goods/Disposables

14%
4%

Other
0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%
QUESTIONS FOR OUR
PANELISTS
What impact, if any, did the
government shutdown have
on the foodservice industry?
FE&S 2014 Equipment and Supplies Forecast
Assessing the shutdown:
Impact was mostly regional and probably did more
damage to the consumer’s psyche.
21 percent of consumers expect the economy to
be better in 6 months, while 26 percent expect
things to be worse.
Restaurant operators see things in a similar light:
23 percent expect improvement, 22 expect things
to be worse and 55 percent anticipate the status
quo.
FE&S 2014 Equipment and Supplies Forecast
Consumers’ mindset:
Consumer confidence has yet to rebound
Slightly more cautious with spending but feel
better about their own situations
Facing a handful of key concerns including gas
prices, grocery prices, their own financial
health, healthcare costs and job security
What will 2014 look like for
the foodservice industry?
FE&S’ 2014 Equipment and Supplies Forecast
Technomic’s take:
2013 will see industry sales grow by 3.8
percent, down slightly from 2012’s 5.2 percent
In 2014 the industry will experience 4.1 percent
nominal growth, 1 percent real growth
Continued mixed results in the coming year
FE&S’ 2014 Equipment and Supplies Forecast
Technomic’s projected growth rate by segment:
Limited-service restaurants will grow by 4 percent
in 2013 and 4.5 percent in 2014
Full-service restaurants will grow by 3.5 percent in
2013 and 2014
Bars and taverns will grow by 4.5 percent in 2013
and 5 percent in 2014
In other words, restaurants will be in a take-share
mode in 2014.
What are some industry
bright spots heading into
2014?
FE&S’ 2014 Equipment and Supplies Forecast
Three reasons for optimism:
93 percent of consumers say they enjoy going to
restaurants
One out of two consumers say they are not dining
out as often as they would like
Industry hiring up; 294,700 positions over last year
Restaurants report sales and traffic numbers up
FE&S’ 2014 Equipment and Supplies Forecast
Fast-casual remains a beacon of hope:
Technomic projects growth rates of up to 10
percent in the next 3 to 5 years
Lots of demand for fast-casual restaurants
Franchising is a key factor in growth
Segment resonates with Millenials, the top dining
out generation
What are some reasons for
concern heading into 2014?
FE&S’ 2014 Equipment and Supplies Forecast
Three reasons for concern heading into 2014:
1. Potential for more government gridlock after
the first of the year
2. Industry growth rates still below prerecession levels
3. Job creation still slower than previous
recoveries
FE&S’ 2014 Equipment and Supplies Forecast
Five Biggest Business Challenges Facing Operators:
1. Increasing food costs
2. Unknown healthcare costs
3. Labor costs
4. Retaining quality employees
5. Energy and other operating costs
Source: FE&S’ 2014 Operator Forecast Study
How are operators adapting
to today’s business climate?
FE&S’ 2014 Equipment and Supplies Forecast
Ways operators are adapting:
Getting overhead under control, which includes
doing more with less square footage
Developing new prototypes to gain access to new
geographic markets
Continuing to invest in their businesses to serve
other dayparts and take advantage of off-premise
dining opportunities
Driving revenues through sales of menu items
consumed off premise
FE&S 2014 Equipment and Supplies Forecast
Ways operators are adapting:
Managing food costs
Looking to drive greater efficiencies into their
businesses
Questions?

©2011 Foodservice Equipment & Supplies – 2012 Industry Forecast
Key Takeaways
 2013 will be a good year but not as good as 2012
 Uncertainty continues to cloud the industry’s outlook
 2014 will bring minimal growth, resulting in a take-share
environment for restaurants

 Operators have held off as long as they can and need to
start replacing key pieces of equipment
 Margins remain compressed for operators and suppliers
alike
Reminders
 You can download today’s slides by clicking on the green
folder below.
 This webcast will be available in archive format shortly via
www.fesmag.com.

 View past FE&S webcasts at:
www.fesmag.com/resources/webcasts
 We are listening, too: send your ideas for future webcasts
to joe@zoombagroup.com.
Keep in Touch!

Visit FE&S online at:
www.fesmag.com
Follow us on Twitter:
@FESmagazine, @FES_Editor

©2011 Foodservice Equipment & Supplies – 2012 Industry Forecast

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2014 Foodservice Equipment & Supplies Industry Forecast

  • 2. Today’s Agenda  Review data from FE&S’ 2014 Foodservice Equipment and Supplies Industry Forecast.  Explore the economic issues impacting the foodservice industry with industry experts Hudson Riehle and Darren Tristano.  Forecast the operating environment for 2014.  Answer your questions.
  • 3. Meet Our Panelists Darren Tristano Executive Vice President, Technomic Twitter: @darrentristano Hudson Riehle Sr. VP, Research & Knowledge Group National Restaurant Association Twitter: @HudsonRiehle
  • 4. Foodservice Equipment & Supplies’ 2014 Industry Forecast These slides are part of a free webcast, available until October 2014. Click to access it here: http://www.fesmag.com/2014forecast
  • 6. Operators: 2013 Anticipated Sales Compared to 2012 Net growth rate: 2013: +3.50% 2012: +3.37% 2011: +2.20% Decrease 20% Increase 44% 2013 Change by Market Sector Stay the same 36% Comm. Non-comm Increase 53% 36% Same 27% 50% Decrease 20% 14%
  • 7. Operators: Projected Gross Profit for 2013 Net growth rate Gross Profit: Decrease 26% 2013: +0.8% 2012: +0.7% 2011: +0.1% Increase 33% 2013 Change by Market Sector Comm Non-comm Increase Stay the same 41% 40% 28% Same 20% 48% Decrease 40% 24%
  • 8. Operators: Anticipated Sales Growth for 2014 Decrease 11% Net projected growth rate 2014: + 3.72% Increase 49% 2014 Change by Market Sector Stay the same 40% Comm Non-comm Increase 63% 40% Same 27% 48% Decrease 10% 12%
  • 9. Operators: Projected Gross Profit for 2014 Decrease 16% Net growth rate 2014 Gross Profit: + 1.23% Increase 41% 2014 Change by Market Sector Stay the same 43% Comm Non-comm Increase 47% 37% Same 30% 49% Decrease 23% 14%
  • 10. Operators: 5-Year Gross Profits 60% 50% 40% 30% 20% 10% 0% 2009 2010 Increase 2011 Remain the Same 2012 Decrease 2013
  • 12. Operators: Activities Planned for 2014 60% Kitchen Equipment Replacement 33% Kitchen Renovation Dining Room Renovation 29% New Construction 20% Dining Room Replacements 19% 25% None of these 0% 20% 40% 60% 80% 100%
  • 13. Operators: Percent of 2014 E&S Budget by Activity Type Green/ Sustainable Initiatives 6% New Construction 11% Renovations 24% 2014 Change by Market Sector Replacement Purchases 59% Comm Non-comm New Construction 13% 10% Renovation 30% 21% Replacement 52% 62% 5% 7% Green
  • 14. Operators: 2014 E&S Budget 2014 E&S Budget 2014 E&S Budget Growth 9% Decrease 12% Increase 43% 19% $2.5 million or more $500K-$2.49 million 30% $100-$499.9K Remain the same 45% 42% Comm Non-comm Increase 40% 44% Same 47% 44% Decrease 13% 12% Under $100K
  • 15. Operators: Percent of E&S Budget by Product Category 2014 2012 2011 13.6% 14.9% 17.6% 11.9% 17.9% 2013 10.9% 5.5% 5.7% 12.4% 9.6% 11.6% 5.0% 9.8% 8.0% 10.8% 4.6% 11.2% 8.0% 8.3% 4.7% 4.5% 6.0% 10.4% 10.0% 11.8% 4.1% 4.4% 5.0% 4.3% 4.0% 3.3% 3.4% 3.8% 14.9% 16.2% 17.1% 14.2% 9.2% 8.3% 8.7% 9.8% 6.8% 6.3% 11.5% Primary Cooking Eqpt. Refrigeration Warewashing/ Safety Food Prep Eqpt. Serving Eqpt. Storage & Handling Eqpt. Smallwares Tabletop Items Furnishings Paper Goods/ Disposables Jan/San Supplies
  • 16. Operators: Percent of E&S Budget by Product Category Commercial Non-Commercial 15.8% 25.8% 10.3% 5.3% 9.9% 13.5% 3.9% 8.4% 5.3% 11.2% 2.6% 3.1% 17.8% 11.5% 6.4% 4.6% 7.3% 3.3% 5.9% 10.9% 10.3% 6.9% Primary Cooking Eqpt Refrigeration Warewashing/ Safety Food Prep Eqpt. Serving Eqpt. Storage & Handling Eqpt. Smallwares Tabletop Items Furnishings Paper Goods/ Disposables Jan/San Supplies
  • 17. Operators: Percent of E&S Purchases by Channel Cash & On-line Catalog Carry/Club House Stores 8% 2% Direct from MFR 12% Other 2% Traditional E&S Dealers 50% Change by Market Sector E&S Dealers Comm 43% Non-comm 54% Broadline DSR 20% MFR Direct Broadline Distributors 26% 35% 10% 14% 1% 2% Club store/C&C Online Catalog Other 11% 0% 4% 6%
  • 19. Dealers: 2013 Projected Sales Volume Compared to 2012 Decrease 4% Stay the same 21% Increase 75% Trend: (% Better) 2014: 35% 2013: 44% 2012: 29% 2011: 36%
  • 20. Dealers: Product Categories Driving 2013 Sales Growth Primary Cooking Eqpt. 74% Refrigeration/Ice Machines 72% Food Prep Eqpt. 54% Warewashing/Safety Eqpt. 51% Smallwares 39% 39% 32% Storage & Handling Eqpt. Serving Eqpt. 29% Tabletop Items Furnishings 27% 12% Paper Goods/Disposables Janitorial/Sanitation 7% Other 3% 0% 10% Service, Fabrication 20% 30% 40% 50% 60% 70% 80% 90% 100%
  • 21. Dealers: Projected 2013 Gross Profit Net growth rate Gross Profit: Decrease 16% 2013: +1.80% 2012: +3.76% Increase 45% Stay the same 39%
  • 22. Dealers: Projected 2014 Sales Growth Decrease 5% Stay the same 15% Net projected growth rate 2014: + 6.48% Increase 80%
  • 23. Dealers’ Booked Business: Next Fiscal Year Compared to This Time Last Year Net rate ahead of last year: Less 11% Trend: (% More) 2013: 46% 2012: 49% 2011: 45% 2010: 34% 2013: +3.80% 2012: +2.41% More 46% Same 43%
  • 24. Dealers: Product Categories Driving 2014 Sales Growth 77% Refrigeration/Ice Machines Primary Cooking Eqpt 70% Food Prep Eqpt 56% Warewashing/Safety Eqpt 47% Smallwares 47% Storage & Handling eqpt 37% Serving Eqpt 37% 33% Tabletop Items Furnishings 28% 19% Janitorial/Sanitation Paper Goods/Disposables 14% 4% Other 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
  • 26. What impact, if any, did the government shutdown have on the foodservice industry?
  • 27. FE&S 2014 Equipment and Supplies Forecast Assessing the shutdown: Impact was mostly regional and probably did more damage to the consumer’s psyche. 21 percent of consumers expect the economy to be better in 6 months, while 26 percent expect things to be worse. Restaurant operators see things in a similar light: 23 percent expect improvement, 22 expect things to be worse and 55 percent anticipate the status quo.
  • 28. FE&S 2014 Equipment and Supplies Forecast Consumers’ mindset: Consumer confidence has yet to rebound Slightly more cautious with spending but feel better about their own situations Facing a handful of key concerns including gas prices, grocery prices, their own financial health, healthcare costs and job security
  • 29. What will 2014 look like for the foodservice industry?
  • 30. FE&S’ 2014 Equipment and Supplies Forecast Technomic’s take: 2013 will see industry sales grow by 3.8 percent, down slightly from 2012’s 5.2 percent In 2014 the industry will experience 4.1 percent nominal growth, 1 percent real growth Continued mixed results in the coming year
  • 31. FE&S’ 2014 Equipment and Supplies Forecast Technomic’s projected growth rate by segment: Limited-service restaurants will grow by 4 percent in 2013 and 4.5 percent in 2014 Full-service restaurants will grow by 3.5 percent in 2013 and 2014 Bars and taverns will grow by 4.5 percent in 2013 and 5 percent in 2014 In other words, restaurants will be in a take-share mode in 2014.
  • 32. What are some industry bright spots heading into 2014?
  • 33. FE&S’ 2014 Equipment and Supplies Forecast Three reasons for optimism: 93 percent of consumers say they enjoy going to restaurants One out of two consumers say they are not dining out as often as they would like Industry hiring up; 294,700 positions over last year Restaurants report sales and traffic numbers up
  • 34. FE&S’ 2014 Equipment and Supplies Forecast Fast-casual remains a beacon of hope: Technomic projects growth rates of up to 10 percent in the next 3 to 5 years Lots of demand for fast-casual restaurants Franchising is a key factor in growth Segment resonates with Millenials, the top dining out generation
  • 35. What are some reasons for concern heading into 2014?
  • 36. FE&S’ 2014 Equipment and Supplies Forecast Three reasons for concern heading into 2014: 1. Potential for more government gridlock after the first of the year 2. Industry growth rates still below prerecession levels 3. Job creation still slower than previous recoveries
  • 37. FE&S’ 2014 Equipment and Supplies Forecast Five Biggest Business Challenges Facing Operators: 1. Increasing food costs 2. Unknown healthcare costs 3. Labor costs 4. Retaining quality employees 5. Energy and other operating costs Source: FE&S’ 2014 Operator Forecast Study
  • 38. How are operators adapting to today’s business climate?
  • 39. FE&S’ 2014 Equipment and Supplies Forecast Ways operators are adapting: Getting overhead under control, which includes doing more with less square footage Developing new prototypes to gain access to new geographic markets Continuing to invest in their businesses to serve other dayparts and take advantage of off-premise dining opportunities Driving revenues through sales of menu items consumed off premise
  • 40. FE&S 2014 Equipment and Supplies Forecast Ways operators are adapting: Managing food costs Looking to drive greater efficiencies into their businesses
  • 41. Questions? ©2011 Foodservice Equipment & Supplies – 2012 Industry Forecast
  • 42. Key Takeaways  2013 will be a good year but not as good as 2012  Uncertainty continues to cloud the industry’s outlook  2014 will bring minimal growth, resulting in a take-share environment for restaurants  Operators have held off as long as they can and need to start replacing key pieces of equipment  Margins remain compressed for operators and suppliers alike
  • 43. Reminders  You can download today’s slides by clicking on the green folder below.  This webcast will be available in archive format shortly via www.fesmag.com.  View past FE&S webcasts at: www.fesmag.com/resources/webcasts  We are listening, too: send your ideas for future webcasts to joe@zoombagroup.com.
  • 44. Keep in Touch! Visit FE&S online at: www.fesmag.com Follow us on Twitter: @FESmagazine, @FES_Editor ©2011 Foodservice Equipment & Supplies – 2012 Industry Forecast

Editor's Notes

  1. Perceived drivers include:Increased traffic New menu items/menu upgrade Improving economy Expansion/additional locations Increased advertisingPerceived barriers include:Affordable Care ActCustomers’ conservative spendingSlow local or regional economic recoveryIncreased federal/state regulations/taxesCost of food/goods
  2. Drivers Better expense management Better technology to help manage expenses including inventory management Increased traffic Reduced overhead through labor and other cuts Better pricing/contracts from vendorsBarriersIncreased staffing and cost of laborIncreased food costsIncreased energy costs Increased healthcare/benefits costUnstable/uneven economic recovery
  3. DriversBetter management of operating costs (78%)Better mark-up on menu items (33%)More/better food contracts (33%)Smaller staff/decreased labor costs (33%)More volume purchases to obtain favorable pricing (25%)More vendors willing to discount (20%)Fewer menu deals/discounts (20%)BarriersIncreases in cost of food (81%)Sluggish traffic due to economy (53%)Increases in wages (44%) Increase in price of commodities/raw materials (41%)Increase in price of equipment & supplies (34%)Increase in cost of employee health care benefits (34%)Increase in other employee benefits (34%)
  4. Kitchen equipment replacementComm. 69%; Non-Comm. 57%Kitchen renovationComm. 41%; Non-Comm. 27%Dining room renovationComm. 41%; Non-Comm. 20%New constructionComm. 28%; Non-comm. 14%Dining room replacementsComm. 24%; Non-Comm. 16%None of theseComm. 14%; Non-Comm. 31%
  5. Factors impacting operators’ 2014 budgets.Age of current equipment/failure rate; repair/service becoming too expensiveOpening new locationsRemodeling/reconfiguring/refitting existing locationsLooking for efficiencies through equipment and new design
  6. Commercial:Perceived qualityPriceService and SupportExperience with brand/ManufacturerNon-Commercial:1. Price2. Experience with brand/manufacturer3. Perceived quality4. Reputation of the brand/manufacturer
  7. Interesting to note that 48 percent of the operators surveyed do not make E&S purchases online. Among commercial operators making online purchases, they do so on average 11.7 percent of the time.Among non-commercial operators making online purchases, they do so on average 6.8 percent of the time.
  8. Net growth rate: : 2013: +5.38%2012: +4.20%Interesting to note that 56 percent of the dealers report this year has been about what they expected. And 35 percent report 2013 was better than expected. Only 9 percent say this year was worse than expected. That means the dealer community had reasonable expectations and seems to be in tune with client needs and plans.
  9. Primary cooking equipment is playing a more important role in 2013, taking over the top spot from refrigeration/ice machines. Primary cooking equipment was mentioned in 61% percent of the responses last yearTop changes in customer purchasing habits include:Repairing more equipment than replacing (46%)Smaller order size (35%)Canceled/put projects on hold (33%)Purchasing more used equipment (31%)Top changes dealers report making in their purchasing habits include:Consolidated purchases w/manufacturers (63%)Larger but less frequent purchases (43%)Maintain lower inventory (37%)
  10. Percent of dealers reporting a decrease in gross profits in 2013 doubled from 2012. DriversPrice increases (42%)Better prices from manufacturer (31%)Greater emphasis on high margin sales (27%)Lower operating expenses (18%)Expansion (8%)Service volume (6%)BarriersDiscounting by competition that leads to margin erosion (75%) Online suppliers can sell cheaper (65%)Increase in low-margin purchases (63%)High transportation/freight costs (55%)Higher overall operating cost (38%)Higher prices from MFRs (25%)High raw material cost forcing increase in product cost (13%)
  11. Dealer sales growth drivers…Design build – 51%Replacement – 34%Renovations – 15%
  12. Segment opportunities:CasualFast-casualFamily diningLong-term healthcareSegments with declining opportunities:Fine diningMilitarySchoolsRecreation