Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on Everest Group PEAK Matrix to gain segment specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider.

1. GLOBAL PREVIEW
EGR-2012-3-MM-0742
P E R F O R M A N C E
E X P E R I E N C E
A B I L I T Y
K N O W L E D G E
2 0 1 2 G L O B A L P R E V I E W
Recruitment Process Outsourcing (RPO)
Service Providers
Analyst Panel
Rajesh Ranjan
Arkadev Basak
Shruti Agrawal

2. Proprietary & Confidential. © 2012, Everest Global, Inc. 2
2012 Global Preview
Everest Group PEAK Matrix RPO
Everest Group also identified six service providers as the “2012 RPO Market Star Performers” –
Futurestep, Hudson RPO, ManpowerGroup, PeopleScout, Pinstripe, and Randstad Sourceright. This was
based on the relative year-over-year movement of different service providers on the PEAK Matrix.
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service
providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key
dimensions
 Market success measured by the number of RPO clients, recent success, buyer satisfaction, and
total number of hires managed
 Delivery capability measured by scale and scope of operations, technology capability and delivery
footprint
Announcing the 2012 RPO Market Leaders
Alexander Mann Solutions, KellyOCG, Kenexa, ManpowerGroup,
PeopleScout, Randstad Sourceright, and The RightThing are the
current Leaders on Everest Group’s PEAK Matrix based on their
market successes and overall RPO delivery capabilities.
The 2012 PEAK Matrix for RPO is based on 600+ RPO contracts
signed by 20+ RPO service providers.
Leader
Major Contender
Emerging Player
Star Performer
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for RPO
Market
success
25
th
percentile
High
Low
RPO delivery capability
(Scale, scope, technology, and delivery footprint)
25th percentile
75th percentile
Low High
Major Contenders
Emerging Players
75
th
percentile
Leaders
Yoh
Capita Resourcing
Seven Step RPO Volt Momentum
Talent2
CDI&WorldConcert
Ochre House
Allegis Group
Services
IBM
Accenture
Futurestep
Aon Hewitt
Hudson RPO
Hays
AMS
Pinstripe
The RightThing ManpowerGroup
Randstad Sourceright
PeopleScout
Kenexa
KellyOCG

3. Proprietary & Confidential. © 2012, Everest Global, Inc. 3
RPO is the fastest growing HR outsourcing market and is characterized by
a highly fragmented service provider landscape. Hence RPO providers
have started to differentiate themselves through specialized offerings such
as blended RPO, multi-country RPO and a consultative/strategic approach
vis-à-vis a pure price-play transactional approach.
– Rajesh Ranjan, Vice President, BPO Research
”
“
2012 Global Preview
Service Provider Assessment
Service provider
Delivery capability
Market success
Scale Scope Technology capability Delivery footprint Overall
Leaders
Alexander Mann
Solutions
KellyOCG
Kenexa
ManpowerGroup
PeopleScout
Randstad
Sourceright
The RightThing
Major contenders
Accenture
Allegis Group
Services
Aon Hewitt
Futurestep
Hays
Hudson RPO
IBM
Ochre House
Pinstripe
Seven Step RPO
Talent2
Volt Momentum
Emerging players
Capita Resourcing
CDI&WorldConcert
Yoh
High Medium-high Low
Medium

4. Proprietary & Confidential. © 2012, Everest Global, Inc. 4
The report, Recruitment Process Outsourcing (RPO) – Service Provider Landscape and
Capability Assessment, 20+ RPO service providers are categorized into Leaders, Major
Contenders, and Emerging Players. In addition, the report identifies 2012 RPO Star Performers.
The 66-page report is available for purchase: research.everestgrp.com/Product/11682.
Additional Information
Publications
 RPO Annual Report 2012 –
Raising the Bar to Sustain
Momentum
 Multi-Country Recruitment Process
Outsourcing (RPO): Hype vs.
Reality
 ADP acquires The RightThing –
Breaking Viewpoint
 Rise of Blended RPO – Addressing
the Total Talent Acquisition Need
Custom services
 Benchmarking
 Service provider analysis
 Global Delivery model assessment
 Technology models
Our global services research offerings
Other RPO offerings
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
Market Vista
Global services tracking across functions, sourcing models, locations,
and service providers – industry tracking reports also available
Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies
Healthcare
Information
technology
Finance &
accounting
Procurement
Banking, financial
services, insurance
Global sourcing
Cloud Vista
Human resources
Recruitment
process
Transaction
Intelligence
PricePoint
Service provider
Intelligence
More details on the full report
For more information about Everest Group, please contact:
+1-214-451-3000 | info@everestgrp.com
Deal renewal activity
Deal renewal activity in 2010-2011
Number of deals
100% = 209
Renewal with the
incumbent provider
Termination
before contract expiry
Non-renewals
(post contract expiry)
Transfer to
another provider
Delivery capability – scale: Differentiating strategy
Top quartile performers by scale
Average number of RPO FTEs and hires managed
Service provider A Service provider B Service provider C
Service provider D Service provider E Service provider F
Market share by buyer size
Service provider market share in large market
Number of deals; Annual number of hires managed
100% =
AA
BB
CC
DD
EE
FF
GG
HH
AA
BB
CC
DD
EE
FF
GG
HH
Service provider market share in mid market
Number of deals; Annual number of hires managed
100% =
~667,000 ~632,229 ~387,525 ~413,439