Carlos Roberto Silva

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Carlos Roberto Silva

  1. 1. CARLOS ROBERTO SILVA
  2. 2. CARLOS SILVA RETAIL SALES MANAGER CRICKET COMMUNICATIONS SALES MANAGEMENT TRAINING
  3. 3. EDUCATION <ul><li>August 2004 – 2007 Southern Utah University Cedar, UT </li></ul><ul><li>Masters in Education Leadership </li></ul><ul><li>August 1999 – 2001 Brigham Young University Provo, UT </li></ul><ul><li>Masters in Public Administration </li></ul><ul><li>  </li></ul><ul><li>June 1986 – 1990 Universidade Federal da Paraiba J. Pessoa, PB </li></ul><ul><li>Bachelor Degree in Business Administration </li></ul><ul><li>  </li></ul><ul><li>August 1994 - 1996 UNIBA Jequie , BA </li></ul><ul><li>Broadcasting Certificate </li></ul><ul><li>  </li></ul><ul><li>April 2000 – 2001 Villanova University Tampa, FL Project Management Certificate </li></ul>
  4. 4. REFERENCES <ul><li>Wagner Ribeiro, NUSKIN Marketing Director, 801-671-7474 </li></ul><ul><li>Clark Hirschi, LDS Church HQ Payroll Director. 801-240-2061 </li></ul><ul><li>Janice Olson, Attorney, 801-468-1400 </li></ul><ul><li>Larry Rowley, Clark Bardes Investment Director, 951-712-1106 </li></ul>
  5. 5. SKILLS <ul><li>Specialized Sales Training. </li></ul><ul><li>Intensive training through Brigham Young University in computer skills including, but not limited to, Microsoft Office. </li></ul><ul><li>Strong knowledge of client relations, and account management. </li></ul><ul><li>I am flexible and willing to travel. </li></ul><ul><li>Portuguese, Spanish Speaking. </li></ul><ul><li>Management experience. </li></ul><ul><li>Ability to work independently or in teams. </li></ul><ul><li>Firm knowledge of Computer software. </li></ul>
  6. 6. VOLUNTEER EXPERIENCE <ul><li>Served a two year LDS Mission in Brazil. </li></ul><ul><li>Served as interpreter for the LDS Building Offices. </li></ul><ul><li>Served as a LDS Church Bishop from January 19, 1986 to November 12,1996 </li></ul><ul><li>Served as a Counselor to the Stake Presidency of the LDS Church in Paraiba State, Brazil between 1996-98. </li></ul><ul><li>Humanitarian Aid Relief Team, Joao Pessoa, Paraiba, Brazil-Delivering food supplies, November 1983, Conducting food supplies caravans to Paraiba state country side cities. </li></ul>
  7. 7. WORK EXPERIENCE <ul><li>August 2007 – Present Cricket Communications Provo, UT </li></ul><ul><li>Retail Sales Manager </li></ul><ul><li>  </li></ul><ul><li>Responsible for reporting sales activities in the Provo Corporate Store about the store and representative performance. </li></ul><ul><li>Designing effective Business plans to improve Sales and customer services for this store. </li></ul><ul><li>Analyses and interprets both quantitative and qualitative data about the representative’s performance in sales and Store’s improvements. </li></ul><ul><li>Prepares spreadsheets and written reports to present data in clear, concise summaries to the District Manager and Direct Sales Regional Manager. </li></ul><ul><li>Maintaining professional relations with clients and customers and improve the sales performance for the Provo Corporate Store. </li></ul><ul><li>  </li></ul><ul><li>  </li></ul><ul><li>August 2006 – August 2007 Salt Lake City School District SLC, UT </li></ul><ul><li>Assistant Principal (SUU Internship) </li></ul><ul><li>  </li></ul><ul><li>Responsible for The Schools (Horizonte Training Center and Bonneville Elementary) discipline management. </li></ul><ul><li>Providing support to teachers in curriculum and meaningful learning strategies that could benefit the classes they teach. </li></ul><ul><li>Providing support to the Principal in terms of management, advisement in meeting, school supervision, participation in meeting when the principal could not be present. </li></ul><ul><li>Prepares spreadsheets and written reports to present data in clear, concise summaries about the school performance, test scores and student’s learning progress and analysis of Especial Education. </li></ul><ul><li>Help and support for especial education teams in the schools assigned by the district Horizonte High School Training Center and Bonneville Elementary. </li></ul><ul><li>  </li></ul><ul><li>  </li></ul>
  8. 8. WORK EXPERIENCE <ul><li>January 2007 – August 2007 Market Star Corporation Ogden, UT </li></ul><ul><li>Business Intelligence Analyst ( Part Time) </li></ul><ul><li>  </li></ul><ul><li>Responsible for performing production reporting activities including meeting with customers, and Account executives to develop reporting benchmarks. </li></ul><ul><li>Designing effective call reports to provide meaningful market information on client sales team. </li></ul><ul><li>Analyses and interprets both quantitative and qualitative data. </li></ul><ul><li>Prepares spreadsheets and written reports to present data in clear, concise summaries. </li></ul><ul><li>Maintaining professional relations with clients and customers and meets scheduled deadlines. </li></ul><ul><li>Assisting area personnel and keeping management of data flow through multiple databases and how this information relates and interacts. </li></ul><ul><li>An Excel Power user. Expert in Pivot tables, Key Functions and Formulas, Excel data manipulation, charting, and formatting. </li></ul><ul><li>  </li></ul><ul><li>  </li></ul><ul><li>August 2006 – January 2007 S. & M. Institute Salt Lake City, UT </li></ul><ul><li>Financial Consultant ( Part Time) </li></ul><ul><li>  </li></ul><ul><li>Offering Financial Support and advice to consumers were either missing critical information the consumer truly needed, or in some cases, were misleading their customers. </li></ul><ul><li>Combined with a well thought out business model and launched the Smith and Merritt Institute. </li></ul><ul><li>Helping millions of people to become financially independent and truly free of debt. </li></ul><ul><li>  </li></ul><ul><li>June 2001 – August 2006 Granite School District Salt Lake City, UT </li></ul><ul><li>Secondary Teacher (Math, Physical Education and Business). </li></ul><ul><li>  </li></ul><ul><li>Teaching Mathematics and PE and Business at the Secondary level. </li></ul><ul><li>Developing curriculum for PE and Mathematics, Support, creation and help of After School Programs. </li></ul><ul><li>Teaching Kickboxing and Self Defense for unsuccessful students to encourage them to succeed with discipline and determination. </li></ul>
  9. 9. WORK EXPERIENC E <ul><li>April 2000 – May 2001 – LDS Church ICS Salt Lake City, UT </li></ul><ul><li>Latin America Project Manager Assistant </li></ul><ul><li>Coordinating solutions for Hardware Problems in Computers Systems in South America. Network support for South America. </li></ul><ul><li>Supporting for Latin America Projects, Communications and Office Management. Position. </li></ul><ul><li>Reporting of all activities in Latin America Information systems projects. </li></ul><ul><li>Consult and collaborate with the Church IS community in the global design, development and deployment of Church Information systems. </li></ul><ul><li>  </li></ul><ul><li>August 1999 – April 2000 Brigham Young University Provo, UT </li></ul><ul><li>Portuguese Teacher </li></ul><ul><li>Teaching Portuguese as second language for groups of 8-12 students to conversational level of proficiency in Portuguese Language and interpersonal communication skills. </li></ul><ul><li>  </li></ul><ul><li>November 1996 – August 1999 Metalurgica Steel Joao Pessoa, PB </li></ul><ul><li>Sales Manager </li></ul><ul><li>Sales Manager, Team Leader for Sales and Business director and responsible for training for the company sales workforce. </li></ul><ul><li>Financial management, planning and forecasting; business operations, human resources and other administrative responsibilities. </li></ul><ul><li>Working effectively negotiating contracts and collaborating with internal and external partners in production and professional activities including sponsors, government officials and distribution centers. </li></ul><ul><li>Awareness of current industry directions and ability to comfortably engage strategic discussions and make decisions related to developments in Sales and Business Administration. </li></ul><ul><li>Responsible for the department budgeting and finance spenditures. </li></ul><ul><li>  </li></ul><ul><li>June 1986 – November 1996 Bristol Myers Squibb Sao Paulo, SP </li></ul><ul><li>Sales Manager, Supervisor, Sales Rep  </li></ul><ul><li>Financial management, planning and forecasting; business operations, human resources and other administrative responsibilities. </li></ul><ul><li>Ability to comfortably engage strategic discussions and make decisions related to developments in Sales and Business Administration. </li></ul><ul><li>Working close with the board of directors and big corporations to get large contracts and good business for this corporation. </li></ul><ul><li>Responsible for the Sales Training department. </li></ul><ul><li>January 1984 – June 1998 FARMASA Recife, PE </li></ul><ul><li>Sales Representative </li></ul><ul><li>Promotion of the medical supplies products, making good use of the time get big contracts in medical supplies to the company. </li></ul><ul><li>Development in Advertisement and merchandising to medical supplies. Supervision sales at the distribution centers and sales analysis. </li></ul>

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