Resume Ca Moore 2009

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Resume Ca Moore 2009

  1. 1. CHRISTY A. MOORE christyamoore@yahoo.com
  2. 2. SUMMARY OF QUALIFICATIONS Interpersonal—Exceptional written and oral communication skills; excellent problem solving  skills; strong organizational and presentational skills; strong leadership abilities; team player; self-directed; quick learner; hard working; flexible; dependable Technical— Applications (Mercury Quality Center, Hyperion/Brio, Microsoft Professional Office  Suite, Microstrategy Interfaces ARIES/Saturn/Aurora (Teradata), Mainframe Applications (CICS/Service Advantage, CPCS, JCL, ADEV), TOAD (Oracle db client), Database On-line Interfaces (PCF & AIDB Viewer), Scripting (UNIX, SQL), Essbase—Finance PLC cubes, Customer Information File (CIF), WinRAPP, NATETPX/AUS/NAPS, Agent Center, APlus, EIS, SCP database (LNP, international), VoIP), Telecommunications Networks (SS7/VoIP), Protocols (TCP/IP, SIP, ATM, RTP, HTTP, FTP, UDP), QA Process (Tmap)
  3. 3. PROFESSIONAL EXPERIENCE
  4. 4. JPMORGAN CHASE & CO. COLUMBUS, OH 10/07 – 05/08 SOFTWARE QUALITY ASSURANCE ANALYST IT Software QA Analyst within the Central Technology Operations Team with experience successfully testing highly complex, multimillion-dollar Enterprise software projects. Demonstrates success completing projects and quality targets on-time and within budget. Cross-train team members on new processes and system functionality  Collaborate with developers and team members regarding test documentation and new functionality  Analyze test requirements and develop a clear understanding of the end-to-end functionality of the product as  they pertain to new functionalities Work with developers to reach a mutual understanding of project expectations  Design test plan based on requirements provided in technical specification documents  Create detailed test cases in Mercury Quality Center  Provide specific test cases to developers, business analysts, and UAT testers for final review  Create and modify test data using a variety of input methods  Execute regression and integration test scripts in Test environments  Utilize mainframe applications such as CPCS for test script execution  Modify and execute JCL batch jobs  Evaluate testing results 
  5. 5. JPMORGAN CHASE & CO. COLUMBUS, OH 10/07 – 05/08 SOFTWARE QUALITY ASSURANCE ANALYST Validate test database information using TOAD and other project specific software applications such as PCF and  the AIDB viewer Record and track software defects using Mercury Quality Center  Create, run, and analyze daily defect and test script execution reports for team and management use  Attend project meetings and report status of projects to Project Manager and team members on a daily basis.  Provide support to UAT test team  Designed test scenarios based on requirements provided in Business and Technical Specification documents  Collaborated with Lead Business Analyst and Line of Business Representatives regarding testing documentation  and project scope Created test plans in Mercury Quality Center  Provided specific test cases to developers, business analysts, and UAT testers for final review and use  Executed regression and integration test scripts in Production and Test environments  Recorded and tracked software defects using Mercury Quality Center  Validated information in local electronic journal and mainframe systems  Reported status of projects to Project Manager and team members on a daily basis  Performed daily administrative tasks such as meeting documentation and timekeeping 
  6. 6. NATIONWIDE INSURANCE COLUMBUS, OH 11/04 – 09/07 IT QA/TESTING SPECIALIST IT QA/Testing Specialist within the PCIT Delivery Services Test Solutions Team with experience successfully providing test solutions & process, development and training to testing teams. Demonstrates success completing projects and quality targets on-time and within budget. Develop and present curriculum designed to increase testers’ skill levels  Create and deliver Quality and Testing Services Career Guide and Roadmap  Implement customer feedback survey process to project teams  Develop and deliver advanced training for Mercury Quality Center  Train to become Enterprise Solution Delivery methodology advisor – Nationwide Insurance version of Tmap  Create and test Excel macros and formulas for in-house test estimation tool  BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – VENDOR MANAGEMENT) Manage state EC & IC violation code translation tables – partnering with integration, state, & regional  teams, service centers, and vendors as needed Support, research and resolve EC & IC violation code and MVR issues to avoid premium leakage – partnering  with integration, state, & regional teams, service centers, and vendors as needed Audit state EC & IC violation data to ensure correct coding to avoid premium leakage  Monitor and manage changes in DMV fees with vendors  Review new and existing products of vendors for possible implementation  Update and maintain spreadsheet of employee MVR security forms – in state of California 
  7. 7. NATIONWIDE INSURANCE COLUMBUS, OH 11/04 – 09/07 IT QA/TESTING SPECIALIST BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – RESEARCH AND ANALYSYS) Design, produce and maintain custom and ad hoc reports for information needs and analysis  Develop reporting documentation and templates based on user requirements  Create automation of reports – via MS Access and Excel  Partner with internal and external organizations on various issues for reporting problem identification and  resolution Use various data access tools to pull information for reports and analysis  Support the research, analysis and presentation of information by: monitoring external sources, creating custom  reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources
  8. 8. AT&T LABS REYNOLDSBURG, OH 06/99 – 09/04 TEST MANAGER Lead Test Manager with over 5 years experience successfully managing highly complex, multimillion-dollar hardware and software projects. Demonstrated success completing projects within the budgeted schedule and quality targets. Key performance indicators include finding defects within test environment, 25% of projects completed and deployed to live network earlier than scheduled, and 100% of the projects deployed with no customer impacts. As a result of continued success was promoted to next job grade within 3 years. Managed and supported the key performance aspects of projects including schedule, personnel, equipment  resources, tools, weekly status reports, action lists, and project risk Found defects within the testing environment (before being released into the live network)  Supervised administrative staff including appraisal reviews and exit interviews  Developed testing strategy and test plan templates, and test plan documents based on requirements documents  Designed, coordinated and executed written test plans—including the following testing types: acceptance, new  releases/features, capacity/performance, end-to-end performance, regression, and maintenance Authored test scripts (UNIX, SQL, specific tool languages/GUI interfaces) for automation of processes  Managed and maintained test interval status and performance metrics for the project team and reported results  to executive leadership via meetings, charts/spreadsheets, web site, and formal presentations Created, coordinated, and led multiple Tester’s Forums and diversity events  Partnered with numerous internal and external organizations and suppliers on various issues for problem  identification and resolution Mentored/trained Test Managers on multiple technologies, network elements, and tools  ISO 9001 process and quality auditor 
  9. 9. NEW LEXINGTON CITY SCHOOLS NEW LEXINGTON, OH TEACHER/TUTOR OF STUDENTS WITH SPECIFIC LEARNING DISABILITIES 04/94 – 08/96
  10. 10. EDUCATION Columbus State Community College Columbus, OH Studying Nursing 09/08 Franklin University Columbus, OH Master of Business Administration 08/02 The Ohio State University Columbus, OH Bachelor of Science – Computer and Information Systems 06/99 Ohio University Lancaster, OH Bachelor of Science – Elementary Education 12/92
  11. 11. CERTIFICATIONS 06/03 – 06/06 Certified Software Tester (CSTE) Certification Ohio Elementary Education Certificate – grades 1-8 01/93 – 06/04

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