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Marketing
Engy Ali
HR Coordinator
What’s Marketing?
“The process by which companies create value for customers and build strong
customer relationships in order to capture value from customers in return” .
Kotler et al. 2015
The Marketing Process
Marketing Plan
Marketing Plan
Executive
Summary
Situational
Analysis
Marketing
Objectives
Marketing
Strategies
S.T.P
Marketing
mix
Schedules
&
budgets
Implementation Control
1- Situational Analysis
Situational Analysis
SWOT PESTEL Market Analysis
Market Size Growth Rate
PPG
CAGR
MATT
Competitive
Analysis
• Political
• Economic
• Socio Culture
• Technological
• Ecological
• Legal
• Strengths
• Weakness
• Opportunity
• Threat
2- Marketing Objectives
Objective should be SMART
S Specific
M Measurable
A Achievable
R Realistic
T Time related
3- Marketing Strategies:
• The Way to Achieve the Objectives.
• Michael Porter has proposed three generic strategies that provide a
good starting point for strategic thinking:
 Cost leadership
 Differentiation
 Focus
Marketing Strategies:
Ansoff Growth Matrix
• Market Penetration:
making more sales to current customers without changing its products.
How? Add new stores in current market areas, improvements in advertising, prices.
• Market Development:
identify and develop new markets for its current products.
How? Review new demographic (senior consumers) or geographic (Asian, European & Australian)
markets.
• Product Development
offering modified or new products to current markets.
How? Increasing food offerings, extend to Frappuccino drinks.
• Diversification
start up or buy businesses outside current products and markets.
4- S.T.P
 Segmentation:
BehavioristicPsychographicGeographicDemographic
Segmentation Variables
Targeting
Undifferentiated
Marketing
Differentiated
Marketing
Concentrated
Marketing
Positioning
How the customers are perceiving the product versus other products
in the market ?
Positioning criteria
Positioning
Methods
Benefits
User
category
Against
Competitors
Occasion
Hybrid
basis
4- Marketing mix
Tactics
Product
Tangible
In Tangible
Price
Skimming
Penetratio
n
Place
Up Market
Down
Market
Promotions
Advertising
Personal
Selling
Sales
Promotions
Direct
Market
Public
Relations
People Process
K
I
S
S
Physical
Evidence
Best Regards
ENGY ALI

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Marketing plan