2. What’s Marketing?
“The process by which companies create value for customers and build strong
customer relationships in order to capture value from customers in return” .
Kotler et al. 2015
7. 3- Marketing Strategies:
• The Way to Achieve the Objectives.
• Michael Porter has proposed three generic strategies that provide a
good starting point for strategic thinking:
Cost leadership
Differentiation
Focus
8. Marketing Strategies:
Ansoff Growth Matrix
• Market Penetration:
making more sales to current customers without changing its products.
How? Add new stores in current market areas, improvements in advertising, prices.
• Market Development:
identify and develop new markets for its current products.
How? Review new demographic (senior consumers) or geographic (Asian, European & Australian)
markets.
• Product Development
offering modified or new products to current markets.
How? Increasing food offerings, extend to Frappuccino drinks.
• Diversification
start up or buy businesses outside current products and markets.
14. 4- Marketing mix
Tactics
Product
Tangible
In Tangible
Price
Skimming
Penetratio
n
Place
Up Market
Down
Market
Promotions
Advertising
Personal
Selling
Sales
Promotions
Direct
Market
Public
Relations
People Process
K
I
S
S
Physical
Evidence