This curriculum vitae provides personal and professional details for Engin ATES. He has worked as a bartender for Cunard Line, Ltd. in the UK from 2012 to 2014. Currently, he works as a bartender for Apolo group Oceania Riviera. He received his education from Yavuz Selim Ilk Ogertim okulu in Istanbul and leadership training from Cunard. He is fluent in Turkish and English and has excellent communication, organizational, and customer service skills from his experience in the hospitality industry.

1. Curriculum Vitae
Personal information
First name(s) / Surname(s) Engin ATES
Address(es) Ismet pasa mahllesi 343 sokak No.8 Torbali/IZMIR/Turkey
Mobile phone 0090 543 256 73 98 Home phone: 00902328560301
Marital status Married
E-mail engin_ates35@hotmail.com
Nationality Turkish
Date of birth 01 02 1985
Gender Male
Skype Engin.ates82
Military service years Done
Work experience
Dates (month-year) March 2014 –August 2014
Position Bartender
Supervisor full name, title and phone qvfbab@cunard.co.uk
Name and City of the company Cunard Line, Ltd. Carnival House, 100 Harbour Parade, Southampton,
Hampshire, SO15 1ST
, United Kingdom
Work experience
Dates (month-year) April 2013-Jan 2014
Position Bartender
Supervisor full name, title and phone qvfbab@cunard.co.uk
Name and City of the company Cunard Line, Ltd. Carnival House, 100 Harbour Parade, Southampton,
Hampshire, SO15 1ST
, United Kingdom
Work experience
Dates (month-year) September 2012-March 2013
Position Bartender
Supervisor full name, title and phone qvfbab@cunard.co.uk
Name and City of the company Cunard Line, Ltd. Carnival House, 100 Harbour Parade, Southampton,
Hampshire, SO15 1ST
, United Kingdom
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2. Military service years
Work expericence
Dates (month)-year)
position
supervisor full name tile and phone
Name and city the company
Done
05/ 22/ 2015
Bartender
Bar Manager
Apolo group Oceania Riviera
Education Background
Dates (month-year) 2007-20014
Department Bar Department
Address of the shcool Yavuz Selim Ilk Ogertim okulu- Istanbul-Kartal- Acik Ogretim Lisesi
WSA Leadership Development – Cunard White Star Academy
Name of the company Cunard cruise line
Emergency Information
Emergency Person full name Omer ATES
Relation to you (e.g mother,father) Father
Address Ismet pasa mahallesi 343 sok no.8 Torbali/izmir/Turkey
Telephone 0090544 670 71 92
Language skills
Mother tongue(s) TURKISH
Other language(s) English, __________,
Self-assessment Understanding Speaking Writing
European level (*) Listening Reading Spoken interaction Spoken production
Language ENG Excellent Excellent Excellent Excellent good
Language
(*) Common European Framework of Reference for Languages
Skills and competences Excellent interpersonal, verbal and written communication skills. Strong organizational and excellent
team building skills .Passionate and detail oriented .Calm under pressure
Natural ability to work on own initiative or as part of team. Exceptional ability to give full attention to what other people are saying.
Taking time to understand the points being made.
Asking questions as appropriate and not interrupting at inappropriate time.
Amazing ability to walk, sit, and stand for long times without getting tried.
Certificates: Cunard - Crowd Management
Fire Fighting Training Certificate
Cunard - Responsible Service of Alcohol
Cunard - Conflict Management
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3. Cunard – Data Protection
Cunard – Manual Handling
Cunard – Public Health Site Inspections
Cunard - Customer Care Course.
Cunard – Problem Solving and Guest Issues
Additional information: I was having completed a strong and successful contract in my position.
I was fully understood my responsibility and requirement as Bartender and I was fulfilled my duties on good level I continues to develop
and cultivate excellent relation with my guest and very pleasant and helpful affiliation with my colleagues
Objective: Service Knowledge.
 Very good knowledge of USPH standard and HACCP.
 Excellent communication skills; maintain positive relations with staff and guest in high-
volume,
 Easily to handle guests’ inquiries, requests, complaints and corrects problems promptly.
 Monitors Guests satisfaction and takes personal responsibility to ensure it.
 Induct, train, coach, and lead the staff to consistently superior levels of performance.
 Excellent Word, Excel, Power Point, Mxp and Fidelio as well as micros Knowledge.
 Implement improvement for products and service.
 Responsible for the creation and update of the bar list
 Conduction of daily menu presentation in accordingtion with executiv
 Ensuring absolute cleanliness and order in accordance with U.S.P.H .
 Must be able to effectively recruit, train and motivate staff.
 Responsible for providing courteous and professional bar and beverage service in all
restaurants and bars aboard the cruise ship as well as luxury cigars sales
 Responsible for consulting guests on wine selection ,premium spirits and fine wine and
cigars ,organizing wine tasting ,monitoring wines and bar beverages costs and performing
inventory control .
 Train all bar and dining staff about wine and portwine services
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© European Union, 2004-2010 24082010