1. Curriculum Vitae of Miss Emma Claire Iles
D.O.B 5th November 1982
Dear Sir/ Madam
When reading through this CV you will note that there are some gaps in my work history.
Rather than explain my personal circumstances through this public document I have chosen
not to give these specifics here, insteadI will be happy to explain my past hi story with you in
person should I be lucky enough for a chance to discuss things further in an interview. Please
rest assured that these gaps are not a reflection of my commitment to work at any time and my
application to yourselves is with the intentions of securing a permanent place of employment
for the foreseeable future.
Many Thanks
Emma Iles

2. Emma Iles
01837 880457 | emmaciles@gmx.co.uk | Cornerstone, 4 Taylors Field, North Tawton, EX20 2JD
Summary
I have an attention to detail, excellent customer service and organization skills, I am highly
motivated with a will to succeed. I am hoping to gain employment where I can provide for my family
and I am ready and willing to learn a new skill, so I am driven to succeed for my family in any
position. Whatever position I may be in I am entirely dedicated and passionate, I would ideally be
seeking a position where training is provided as I feel I have leadership qualities.
Skills
Pleasant demeanor, Team building, Appointment setting, Multi-line phone proficiency
Professional phone etiquette, Excellent communication skills, Articulate and well-spoken
Customer service-orientated, Filing and data archiving, Flexible Accurate and detailed
Excellent planner and coordinator, Works well under pressure, Employee training and development
Customer relations, Quality control, Flexible thinker, Customer needs assessment
Natural leader, Calm under pressure, Driven, previous health & safety certified, previous certified
first aider.
Experience
Temporary Customer Sales Assistant
Working with a small team replenishing stock
Serving Customers and dealing with their
enquires
Working on my own in store over the weekend
period
Providing in store bakery goods
Cleaning Store
Replenishing stock
Co-Op, Bow March –August
2011
Housekeeper
Main key holder for residence
Responsible for upkeep of property whilst
family were away to their London residence
Mr & Mrs Bennett 2010-2012

3. 2
Cleaning and general housekeeping duties
Looking after their 2 children whilst the
family entertained
Provided lunches for a number of different
high profiled people after hunts
Shopping and household supplies ordering
Housekeeper/ Domestic Assistant Achieved
certified ‘100% cleanliness'. under
inspection audit from tourism board to
achieve 4 Star Silver Grade
Perform Cleaning duties throughout Guests
rooms,
Dining Room and all public areas throughout
Perform Laundry duties.
Making beds with fresh linen and fresh
supply of towels
Prepare Guests rooms, restocking beverage
tray, bathroom condiments , tissues.
Complete maintenance checks throughout
premises and report
Assist with breakfast service
Domestic assistant to private living quarters
and rental property
Clotworthy House 5* B&B Winkleigh 2008-2013
Weekend Breakfast Chef/ Catering
Manager
Responsible for Canteen & Kitchen
Ran the kitchen whilst the Staff Leader was
on his months annual leave.
Achieved high commandments during
factory audits under my management
Responsible for a small team
Arranging their working hours and
supervising their work.
Catered for a workforce of 70 on average,
providing breakfasts and lunches.
Provided buffets for Management meetings
Responsible for maintaining the companies
high hygiene standards
Responsible for ordering food and other
essential items.
Taw Valley Creamery November
2009-August
2010
Counter Assistant/ Delivery Driver
Took orders via telephone and in person
Prepared and served food as per order
Used electronic till to process payments
Delivered Orders to local parish area
Maintained high standards of food hygiene
Zuki's restaurant and take away 2008-2011

4. 3
Public Convenience Cleaner & Key Holder
Responsible to the town council for
maintaining their high standards
Being available to attend and open
conveniences during events
Parish Council North Tawton Parish
Council
2005-2006
Administrative Assistant
General office duties
Arranged business meetings
Maintaining database
Dealing with all incoming and outgoing
communications
Dealing with highly sensitive reports
Filing, etc
Completed first aid training
Completed my NVQ's up to level 2
Worked my way up from office Junior
Babtie Engineering Company, Exeter 2000-2001
Receptionist & Trainee Optical Dispenser
First point of contact for clients, In shop or
via telephone
Arranging appointments
Keeping clients records up to date
Repairing spectacles
Responsible for health & hygiene in store
Organised stock of spectacles both fashion
and prescription
Ordering office supplies for both shops
Left in sole responsibility of shop on a bi
weekly basis
Began NVQ in Customer Services & Business
Administration
Responsible for cash register & Banking
Responsible for daily post duties
Stewart Price Opticians, Crediton 1999-2000
Education
Okehampton College GCSE's English, Maths, Science, Food
Technology, French, Travel &
Tourism, RE, Drama & Media
Studies
In Work NVQ Customer Services & Business
Administration
FutureLearn & University of
Warwick
Certificate Babies in mind: why parents minds
matter
FutureLearn & University of
Monash
Certificate Science of Medicines
FutureLearn & University of
Birmingham
Certificate Cancer immunotherapy: A step
change in cancer treatment
FutureLearn & The Open
University
Certificate Childhood in the digital age
FutureLearn & University of
Glasgow
Certificate Cancer in the 21st
century
FutureLearn & University of
Liverpool
Certificate Psychology & Mental health:
Beyond nature or nurture

5. 4
FutureLearn & University of
Cape Town
Certificate Medicine & the arts
FutureLearn & King's College
London
Certificate Understanding drugs & addiction
FutureLearn & University of Bath Certificate Inside Cancer: how genes
influence cancer development
FutureLearn & University of
Strathclyde
Certificate Caring for vulnerable children
FutureLearn & University of
Exeter
Certificate Empire: The controversies of
British imperialism
Alison & OpenLearn Diploma Children's studies
Alison & OpenLearn Certificate Fundamentals of childhood and
youth
Alison & OpenLearn Diploma Social work
Alison & OpenLearn Diploma Human Resources
Alison & OpenLearn Diploma Legal Studies
Alison & OpenLearn Diploma Psychology
Alison & OpenLearn Certificate Biology & Behavior in psychology
Coursea & University of
Copenhagen
Certificate Bacteria & Chronic Infection
Coursea & Duke University Certificate International Human Rights Law
Vision2Learn Certificate Business & Administration
About Me
During my childhood I had the pleasure of experiencing work with my parents both in an office environment
and through my fathers own building business, these experiences enabled me to be able to communicate and
work within the work environment and gave me a head start on the career ladder.
I joined Girl Guides when I was 10 years old and worked my way up to a young ranger where I enjoyed many
experiences and engaged in lots of different activities such as helping the community and travelling to St Lucia.
For my work experience at age 15 I was accepted for a position working in Creely Park with the animals and
with the attractions and for my second week I worked at Mike Coles Travel Agents where which I thoroughly
enjoyed and was even offered a position after my GCSE's.
I have engaged in a few volunteer positions over the years from working with the Parish Council to update our
local community park, working as a Marshall at the Beautiful days festival and Yeovil Steam Rally amongst
others.
I am currently looking to start a charity to enable support for families and young people who have experienced
life with Bristol Children's Hospital and I have a keen interest in my local community where I often raise money
for local groups.
I am a kind hearted person who loves to learn new skills and is willing to go that extra mile to ensure success in
everything I do.