The Odoo Customer Success Team; who are we? The presentation focuses on how to retain and expand your customer base.

1. Customer Success Team
How do we work?
Laura Koedam
Kristina Lacroix
Odoo Experience 2018
2018

2. Who are we?1
2
3
Q&A4
How to retain your customer base?
How to expand your customer base?

3. Who are we?

4.  Point of contact within Odoo
 Regular information exchange
 Contract management
Who are we?
 Point of contact for existing
customers (> 9 months)
 Escalation point in Odoo
 Regular information exchange
To partners To customers
 About existing customers
 About Odoo developments
 Intermediary for
communication with other
departments
 Project development
 Odoo development

5. How to retain your
customer base?

6. How to retain your customers?
 Regular follow-ups
 Communication is KEY between all
3 parties
 Taking advantage of the resources
provided internally
 Account Manager by language and
geographical location

7. How to expand your
customer base?

8. How to expand your customer base?
 Communicate new features
 Demonstrate new features
 Follow-up on the scope of the
project
 Are the needs changing?
 Is the business expanding?
 Internally vs externally

9. Thank you!
Any questions ?
2018