Advancing Workforce Strategy Assessment Tool

Elena Flores  0
Elena Flores
LEADERSHIP BY INNOVATION
PROGRAM, PRODUCT
MANAGEMENT, CORPORATE
STRATEGY & BUSINESS
DEVELOPMENT EXECUTIVE
“Whoever said, Dreams do not come true,
they never tried that hard to prove it, I fall
forward, I lead, and live my dream. We are
united together we stand and prove the
American Dream does exist!”

ADVANCING WORKFORCE STRATEGY BY ASSESSMENT AND PLANNING TOOL FOR THE
PUBLIC WORKFORCE SYSTEM
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Elena Flores  1
STATEMENT
Hello, my name is Elena Flores, I have nine years of
experience in the Telecommunications field. I have been
blessed with people that taught me the value in the word,
“Team.” Who have showed me morals and to hold on to my
integrity.
Have had the opportunity to learn that people have choices
to their actions and what happens when they hold themselves Accountable life
both in my work/ personal, the sky is my limit but the goal is the stars and if
possible beyond the stars. Life happens and you will see me fall and you will see
me fly but you have never seen me glide.
All success comes with good and bad and their highs and lows, but it’s how one
challenges themselves to resolve the problem and the feedback that is given
that matters. Our daily routes weather its work or day-to-day life, shouldn’t be
about who is right or being right. It’s about the service you bring to your
customers and accomplishments that matter.
I have been able to learn, train, and be trained by enjoying and willing to help
others. Admire and appreciate the people in my life for my current knowledge
that has been shared and live to learn more for it.
Believe with success there is happiness and I live to be successful and will
continue being that fisherman on their boat that has an
open mind.
Music has always been a passion of mine and has help
me grow into the individual I am today. Being the leader
that I am and passion for music, I decided to go back to

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Elena Flores  2
school to get my Masters in Business Administration due to my work history. I
believed I could somehow change the world combine the two together. I end up
dropping out once I realized they were studying my behavior and not teaching
me anything I didn’t already know. I discovered I have been gifted with a strong
mentality and been able to change and move music based on my mentality.
People that are observing me think poorly and I find it funny because it’s not me
acting inappropriate it’s my mind. LMFAO! We all have a mind of our own but I
personally am a dreamer. I see life differently than everyone else.
Decided to also collect content of recent resources that are useful for everyone
and display it for all to use. Took me sometime to collect and will continue to
update due to how hard it was for me to find these resources that we all need. If
it helps even one person, then my job was done.
Education has been a focus in the way business collects data for our customers,
employees and management for tracking purposes in growth. In everyday
business the way your customers overall experience in the way employees
conduct themselves to their needs and the knowledge of communication
throughout a company by making home directories be the new social network in
a company. Management and employees need to know why evaluating business
priorities change in the growth process.
The vision of complex directory and homepage strategic design for
announcements, benefits, focusing on challenging our employees with
educational projects, and workforce projects would be presented through
syllabus and outline online for tracking purposes, products for outgoing and
delivered of product leaving and receiving from vendors will only be accepted
when vendor signs thru tablet invoice where edits are made upon arrival.
LinkedIn - Additional Posts & Helpful Information

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Elena Flores  3
Innovation Donation
(Based Donation off local and Involvement)
I have been blessed with the ability to make a difference for
the better and you only get one shot and my shot is now. Loss
yourself to the music because I will not except anything other
than what I deserve and I deserve it all.
I do not take advantage of others and that is not the plan, the
plan is to have everyone at peace and love each other for
who they are a not what they can do for you. Remember you
only have one life to live. Make sure you make every day count with the ones you love. You may miss a day
with those you care for, for being dumb. I missed out having a relationship with my dad for this bullshit and
this won't happen to no one again. My dad is still alive but he is like me alive on the outside but walking
around like a zombie. Never will anyone miss out on their kids’ precious moments ever again. No one
deserve to see the sorrow I have and have to reassure people that it will be okay, when I know how hard it
really is.
I promised it will be okay and I meant it. Laugh is on all of you for treating me like I was no one. Respect
others and act right you may get a break when judgement day comes. 365 days is coming soon, the real
question is what are you going to do on judgement day and will you be happy with yourself.
I will be president of the United States because this is all my doing. This only started because of me. It only
fair that credit goes to the person that actually started this. I am tired of everyone getting credit for what I
do. Now remember to those who tried to fuck me over do not forget to smile while you get all your items
gifts that you do not deserve go bye-bye.
Do right by me and I would like to remind you all that I do not play games. You can either have it all or not.
Your requests are no longer being taken. I have already made the decision on who will be receiving money
that goes to everyone.
I do not like to be tested. Do not forget I have already told you this once, twice, and a third time. All I do is
talk now we are going to make that actions. Think before you talk shit now. I am not taking no shit from
anyone. If I had your back from the beginning, then I still have your back. Do not mistake my kindness for
weakness. Now do right by me you have until Feb. 1, 2016. Get your shit together, you have time to fix your
mess ups. I am not here to please anyone. I am here to do right by what I stand for and I stand by what I
say. Either man up or tell someone that will hear you because you did not listen when I told you nicely.
Time is ticking, do you hear ears ringing, because I hear them ringing from all the way over here in
California.

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Elena Flores  4

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Elena Flores  5
ELENA FLORES
LEADERSHIP BY INNOVATION PROGRAM, PRODUCT MANAGEMENT, CORPORATE STRATEGY
& BUSINESS DEVELOPMENT EXECUTIVE
1800 Evans Lane Apt. 4314, San Jose, CA | 408-628-7621 | elena.flores185@gmail.com
SKILLS AND QUALIFICATIONS
 “Can do” attitude
 Exemplary time management and
organizational abilities
 Cross-functional Team Leadership and
motivational skills
 When presenting a problem, also follow
with a solution
 Assumes responsibilities for quality
customer service and all duties
 Accountable and Reliable
 Openness and flexibility
 DNAFusion
 ServiceNow
 SharePoint
 MAC/ Apple Applications and software
including cloud data entry
 Google Applications and Software
including cloud data entry
 PracticeMaster
 Microsoft Office – Excel, Word,
PowerPoint, Outlook, Notebook, etc.
 Salesforce.com
 Training
 Customer Service
 Project Management
 Event Planning
 Team Building
 Administrative Assistant
 Marketing
EDUCATION
Notary Public, San Jose, CA
Program: National Notary Association July 2010 – July 2018
Everest College, San Jose, CA
Program: Medical Administrative Assistant 2007 - 2008
Central High School, Morgan Hill, CA
Program: High School Diploma 2001 - 2005
EXPERIENCE
Office Specialist -City of San Jose
Consultant - Trend Tec, San Jose, CA August 2015 – September 2015
 Serving as reception desk person for Facilities Management Division, and announcing visitors to appropriate personnel.
 Taking all fields calls for general information and calls for various emergencies, repairs or improvement projects from citywide facility
personnel.
 Receiving email, voice messages, hand written and verbal Work Order requests.
 Creating WOs or making immediate calls to Trades and Contract staff depending on critical nature of call.
 Contacting vendors directly to respond to concerns.
 Using FMS to verify visible codes for project or non-funded work.
 Tracking and distributing of PW Duty each week. July
 Cross referencing invoices that include verifying inputs to WOs for each section of Facilities Mgt. Division.
 Ordering office supplies for staff/team
 Accepting and forwarding Access control requests to programming person.
 Receiving and distributing parking permit requests
 Coordinating with City Hall Security for back up when away from desk for extended time.
Facility Coordinator – Equinix
Consultant - Connexion Systems Redwood City, CA August 2015 – September 2015
 Back up Reception coverage as needed. Signing packages that arrive, answer phones, food deliveries, check in visitors, and conference room
booking
 Supporting the business need at HQ that including moving of staff, ergo, reconfiguring offices and cubicles, and ticketing system.

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Elena Flores  6
 Managing internal department communication; The HUB, share point, monthly newsletter
 Supporting and Managing office temp badges for visitors & guest using DNAFusion
 Coordinating weekly breakfast, and daily fruit delivery, and track food service
 Continuously improve processes, systems and overall client satisfaction and ensures appropriate follow up with customers.
Administrative Assistant - Tigo Energy, Virtual Instruments, Two Jinn & Strategy Law
Consultant - AppleOne Staffing Agency Campbell, CA July 2015 – November 2015
 Assisting to cover front desk, answer phones, filing, and greeting clients then walking them over to conference room prior to the meeting
starting.
 Placing orders, running errands overlooking inventory and stocking: Costco, Office Depot, and coffee items on a weekly bases and also calling
vendors if there are any discrepancies.
 Assisted with picking-up/ drop off deliveries for drawings to clients/consultants.
 Assisted with MS word, Excel, PowerPoint and other software programs to complete projects assigned.
 Overlooked Managers: Microsoft Outlook for emails and the Calendaring for scheduling
 Assisted travel arrangements from renting a vehicle, reserving hotel room, reserving dinner arrangements, and plane arrangements to locations
and back.
 Searching for quotes for services that TDS may need.
 Scheduling on a daily basis: FedEx and UPS pick-ups, deliveries, overnight, looking for the status of package
 Checking and following up on payment status for past due invoices
 Updating spreadsheets for W-9s/COIs/Form 542s
 Updating contact information when needed for contractors and consultants
 Assisted with website searches for finishes or other information for projects
 Updating the weekly staff mtg. agenda spreadsheet in our newsletter
 Creating an office template to update proposals or NTPs
 Emailing and corresponding, interfacing with Clients/Consultants/Contractors
Admin Service Clerk III – Qualcomm Inc.
Regular Employee – San Jose, CA March 2007 – April 2015
 Accountable to schedule meetings and mileage expenses.
 Ordering and tracking supplies, equipment maintenance, updating signage/bulletin boards, creating posters for events
 Delivering/ ordering catering, ordering business cards, vendor support exchanges/resources/ Fulfillment, delivering mail, maintaining areas tidy
and organized.
 Assisted with MS word, Excel, PowerPoint and other software programs to complete projects assigned.
 Able to acquire skills quickly and successfully taking on new challenges with very little training.
 Innovative, enthusiastic and uncompromising work ethic.
 Maintained cleanliness in the office premises including break room area, lobbies, conference room, copier areas, cubical/ office, storage room,
etc.
 Prepared for company meetings by setting up projectors, seating arrangements, ordering beverages, catering, etc.
 Managing Common areas management, monitoring Salesforce and assigning to team members, Notaries, equipment maintenance: testing AV
equipment, toner replacement, inventory stocks rooms, reporting facility needs.
 Assisting in schedules, organizing travel arrangements, coordinator and supervisor in monitoring team member productivity, preparing new
buildings for opening FF&E's, and in implementation of new processes and procedures team wide & provide training to new team members as
needed.
 Involved as a Member in Volunteer Committee/Event Planning as well as being an Ambassador for several non-profit organizations.
 Organizing events for regarding these non-profit activities & events for Qualcomm.
 Confirming and reservations via email & phone to customers regarding reservations, confirming & dispatching to drivers, & coordinating
driver’s schedules if needed.
 Evaluate employee’s office/cubicles to help fit their needs weather it was adjusting their chairs, changing their chair, suggesting a footrest,
monitor risers, keyboard tray, headset for office phone, etc.
LANGUAGES
[English – native language]
[Spanish – speak language]

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Elena Flores  7
REFERENCES
SANDRA AMANN/ FRIEND
I have known Elena for twelve years. From teenager to adulthood. She has always been honest and dedicates
herself in tasks given to her. She is always looking to better educate herself, by trying and learning new things and skills. She
is very much a leader and is aware of her surroundings. She lends a helping hand. And jumps in and volunteers when
needed. I know she will do great in anything she sets her mind to do. - August 24, 2015
KATIA AMAT-CRUZ/ QUALCOMM INC. – RECEPTIONIST
Elena Flores and would absolutely recommend her due to her enthusiasm, communication skill and professional
demeanor. Very highly esteem by her former co-workers for her professionalism and dedication to her work and team
members. Had the pleasure to work closely with her on Notary service requests, time after time she would allocate time to
accommodate her work load schedule to insure requests would be assigned and completed on a timely manner. Organized
and diligent, Elena quickly master technology systems and software that we currently are using. Has the ability to work
independently and minimal supervision. Able to multitask and manage numerous projects concurrently. Elena is a
hardworking, top-performing customer professional. She has my highest recommendation, and I am happy to furnish more
details if you would like additional information. August 24, 2015
BOB POWELL/ INFORMATION TECHNOLOGY & SERVICE CONSULTANT & PROFESSIONAL
While at Qualcomm, Elena was one of the few Admin Service Clerk's that were always available to assist in areas
where needed. She was always cheerful and smiling and willing to help with issues concerning office supplies, beverages,
conference rooms and other things under her prevue. I think she is an asset to any department she is a member of, and is
also able to enhance the departments she supports in a positive manner with the level of support that is normally
cheerfully provided by her. It is truly hard to find team members that actually enjoy doing their jobs, especially when it
comes to helping others, but Elena actually fit into this small group. -June 27, 2015
GLORIA HOLMES/ QUALCOMM INC. -EXCUTIVE SECRETARY
I'm pleased to have the opportunity of providing a reference for Elena Flores. She is an asset to any organization.
She’s an energetic and enthusiastic worker. Elena was always willing to pitch in whenever our department needed
assistance. She is attentive to detail and always gets the job done. I would consider her a first-rate employee. We found her
services more than satisfactory. We could always count on her for carrying out tasks, especially, our last minute ones. She
can truly be depended on. Elena is a rare find and I can recommend with complete confidence. I would be happy to answer
any questions you may have about Elena Flores employment with us June 29, 2015
DOMINIQUE BROWN/ APPLE ONE EMPLOYMENT SERVICES - STAFFING CONSULTANT
Elena has been an excellent candidate I've had the pleasure of working with. I've enlisted her help for me on
multiple projects based on her friendly personality, strong attention to detail and her ability to multi-task. She is the type of
person who can just jump into any situation and perform any administrative duties. She would be angreat addition to any
team and I look forward to working with her in the future! Thanks for all of your hard work Elena! -July 8, 2015

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Innovation Culture
(Mission Statement)
Encourage everyone to live life being PASSIONATE
FACTS not an opinion for tangible and communication approach
Be DRIVEN by what is needed and not what they want.
MOTIVATED by helping others and learning new material
Knowing you do not know everything and continue to LEARN
Communication is UNDERSTAND by explanation to others
DIVERSE is beautiful and CHANGE is for a better way then yesterday
Obstacles run in your path but MOVING FORWARD only look back if needed
Remember the GOAL for a better future is by accepting change
Always BE GRATEFUL for those you run into in life
UNSTOPPABLE is based on being UNITED which equals us in our differences
By having UNDERSTANDING for one another and for us as INDIVIDUALS
Knowing YOURSELF and LOVING yourself and being SELFLESS yet remembering yourself
You can you HELP and LOVE others for them for WHO THEY ARE
Knowing it is never too late to take chances, make things right even when there are NO ANSWERS
Being HONEST with yourself and others RESOLVES simple problems by listening to the good and bad

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Elena Flores  9
Innovation Vision
The day I started to challenge myself was the day I finally accepted change. I have been in the
telecommunication industry for 10 years. Doing administrative, clerical, being a trainer, excepted
being a notary public at work since 2010 and currently renewed, assisted as a backup driver for our
shuttle drivers when needed, assisted with ergonomic assessments before there was a local health
and safety person, covered reception duties as needed, and assisted HR with events because of
experience of my participation and willing to help. That made me resourceful as a contributor to our
events. I named helpful awareness I faced below in numeric order, and my result
1.) Diversity: result of culture changed
Recently there was a culture change in the company. I worked with that company through my
growth in my career. We acquired companies all the time, but this time it was different. Acquiring
such a large company was not the issue. It was their culture that was slightly different from our
company’s current culture. It affected the way I approached change and challenges at work at that
moment. Usually my personal life was the rocky one but I had that balance because work was always
more rewarding to achieve. I pondered between the two culture’s, only once I felt that I had
understood their ways and how I could twist them into one company’s integrity. Instead of seeing
that there is only one way and it was there way. Very closed minded, might I add in my own
opinion. To achieve the greater good, there was difference always some good and bad that are over
looked. The demands start taking place and everyone is looking at each other confused. Why all of a
sudden, is it not okay, but not given answers? You want followers as a leader good lead with the
truth. People will follow you if you establish to them you have their better interest and show them
you value their opinion.
“You do not have to lie to get your way or keep secrets to achieve a goal. People will follow you

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Elena Flores  10
weather you are wrong or right.
• Keep that open door policy
• Do not passing judgment of their opinion.
• Showing empathy
• Have faith in your team
Sometimes all you need is a little bit of tender love and care to achieve the unachievable; I know it
can be achieved because I have tested my theory.” As a trainer, I looked for consistency to provide
route for training technics. Training a new hire always felt rewarding. Took pride in training and
adapted well even though I dislike change. Only because there was no silver lining, though ups and
downs only more work. Something had to give and I knew I was about to shake and rattle a lot of
feathers. I came to this result only because I was getting the push back from my team. My team
members also felt their opinion didn’t matter. My management though it was I, bad mouthing the
new acquisition. My team knew I had their backs. Never trained anyone differently than the way I
did them or learned. I do not blame them for being afraid to go to the new site & said I would be
there it would be okay.
Presentation: Problems & No Solution
In my efforts, I made a presentation of all the facts and then ratio of employees and team members
to my management. I presented a presentation to show all the challenges but no solution. Hopeful
with a result to impact towards, changed when I received my management his feedback. I love
puzzles and to me I looked at it that way and became puzzled. When receiving the answer, I believed
I wanted after I asked the questions, waited for guidance and then had more questions.
Management said, “When you present a problem to management at the end of your presentation
should have a solution.” At that moment, I felt as if management asked me to seek a solution. The
question I asked myself, “Was I willing to loss everything to impact a change?” I told myself, yes,

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without hesitation and to not lose sight of that goal. In my personal life I decided to also challenge
myself to dealing with decision that were made and becoming depressed and being depressed in my
effort for a solution. I thought and thought and told myself how would I want to learn and what
would help me achieve this goal. I knew I was not management and I knew I did not have all the
answers. I wanted to be a part of the management team but knew I was not ready for management.
“One day I would be,” I said hopeful. Prior to the presentation being presented I had asked my
management and kept her updated on my life, issues within the team, goals, without any questions.
I also now offered solutions when presenting a problem. I would accept her guidance, without
questions.
2.) What happens when you think poorly: It affects everyone?
Since asking questions did not help only received push back and more work. Management tried to
keep me busy. As busy as a bee busy, most people with boundaries would have gave up. Since I don’t
I have very little boundaries this was fun for me. I continued to do my job, and was asked to make a
special manual for the new acquisition building. I thought I’d included our original culture as well.
They did ask for that but that is what I wanted to present. Between home and work there was no
balance. There was no time to think & it affected the way I my appearance was and my attitude.
Since I was taught not to be disrespectful, I was getting upset with the situation. The disappointment
of lack of communication that seemed convenient and one sided I became frustrated. Made me
question their values towards each other, not open to feedback and acting first and thinking poorly
of each other. It ends up showing on my review, I received a rating of 1 out of 7. I knew I wasn’t
worth a 1 and laughed when I saw it but out of disappointment towards my manager. I knew how
great of a person she is but didn’t understand. I knew I had not been that, “YES, person that she had
known me for & actually started to give her push back because our team was voicing their opinions
to me. How they were affected because I was pushing myself too hard both at home and work. I was

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absent a lot due to my changes in my personal life. First time, I realized and questioned how much
was I worth to them. I figured I am definitely going to find out.
3.) Impact and demand changes: People are people show empathy
I knew I would have to accept that review and told myself it was for a greater good. I believed that I
had earned that 1, and not because that was my worth. Issues I had re-laid were not taken serious
and did not value them. Unless, someone other than myself, was put in that problem it was looked
at as an issue. I am very opinionated and always say, “what is one my mind, not always the best
thing but no one can work on their problems if they are not aware of their issues.” Some co-workers
took it as a joke, others really provided the answers I needed. No, I did not like what I was hearing
but who likes negative feedback. I listened, had my face of upset but thanked them for their two
cents. Since I could not get through to management worked and team members showing how
frustrated they were at me. I became upset and well went to every single person and welcomed the
good and the bad feedback. I wanted to hear it and all of it. My management does not know this and
why tell them, I thought. This could have been valuable information to them, as I look back now. I
did not seek to be liked nor felt sorry for but my actions seemed otherwise. I started to assist my
team with getting there results and customers happy. I learned that to achieve a better environment
& there goals to their problems, you have to create that impact of hope and well-being. If you
cannot achieve a goal through communication, then you teach to impact a better way. I was told one
day I would be management or apart of the management team. That was prior to the culture being
challenged you can say by the other company. I would have that opportunity but at this point not
large enough. Toward the end of my efforts, was placed on a (Performance Improvement Plan) also
known as a PIP. I am not sure if they knew that I knew I was getting a PIP. I earned that PIP because
some need to stand up for our team and I was not the only one affected. I do not usually care what
happens to me. I hold myself to a set of rules only because I could not tell you why I was doing these

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things at that time. I had lost myself, since I never let anyone in on why I do things. I could not tell
you when you asked. All I knew is that those rules where my morals and would not let go of her
morals, values, and integrity. I had passed my three-month probation period but when on a PIP, you
know it’s for a year.
4.) Choices: we always have a choice
They presented me with two choices, which are:
1.) Leaving the company prior with a severance package or
2.) Be on a Performance Improvement Plan (PIP).
The severance package was a surprise, even flattered. I do not care about money but I care to help
others. I went to a counselor and told her my situation and she said, “It seems like you are trying to
fit in a size dress that no longer fits. May have fit before but may be time to move on.” Call me old
fashion but I do not just stick around when the going is good. I’ll be right by your side through the
bad fighting with you and for you to achieve that goal. I was not making that clear to my
management, only because I was unhappy with home and work and the results of my decisions. My
breaking point was seeing I was no longer trusted, wanted and valued. I had a meeting with my
management, they said, “Do not understand we are paying all this attention to you and I was
crying.” They were right. I could not help them anymore because they believed I was a problem not
the solution to help their problem. The manual was no longer needed and had already presented it.
It looked to me as it was very convenient for them not for the greater good for it to be achieved.
5.) Impact: Be a part of the solution not the problem
Being on the PIP, made me really disappointed of my result and lack of communication I had. I was
an over communicator to end up not communicating effectively. In my second review, my

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management presented me with a 1. I told them that not this time, I know my worth and I am not
worth a one. They asked me what you would have given yourself. I thought about my performance
and overall work ethic and said a 3 not a 1. They asked me why a 3 and I said because I know how
my performance has been but the work that I have achieved, I am not a 1. They wanted me to look
at my manager’s review that she had written and then present it to management. Throughout my
PIP, I was told I was not management but I was the lead when Christmas came, I was the person they
asked for feedback of a problem, they insisted that I knew nothing that I should ask more questions.
When I asked a question they were nowhere to be found and did not know the answer at times. I
looked at my review and cried, I knew what was wrong and out of respect and disappointment of
performance I told my HR I was not going to complete what was requested. I told HR, I am not
management why are they having me look at their work. It’s been made clear that I am not to do
anything without asking. I do not know anything and that I should be asking. I’m asking why, why am
I going through this. What they’re doing to me is wrong. I had lost sight of my goal.
6.) Branding: Communication & Knowing Yourself
Lack of effective communication was my fall and not knowing me as good as I thought I did was
where I failed. The last words I remember saying, I took ownership of my errors. Why is it one sided.
You wanted me to ask questions, why I asked. Last of my hope toward change and my efforts along
with my pride went into my last conversation with my HR. I looked at my HR and said, no matter
how right management wanted to be, what they are is wrong. Right is right and wrong is wrong. I
knew I wasn’t right either just not at that very moment. I was never trying to be right in the first
place. I wanted to help because I found success in helping my team and employees to achieve their
goals. My team loved me and I still love my team and the company for all my great achievements. At
that moment, I made a statement to HR, “I thought I would learn from this PIP and we would all
move forward as long as I accepted & owned put to my errors. Why am I the only one being

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accountable for my actions? I did not think so highly of myself all by myself. I have the company’s
values & my own set of rules. I thought to myself, and I was done. No one can be helped if they do
not want it. I am use to getting the boot only because I voice how opinionated and confident I am
while putting my point across.
7.) Achieve Goal: Be on the same page
It’s great I went through this to share with you today. Why do you really should stop and listen? We
had the same goal and different agendas. Leadership is not about telling others what to do. If you
are a leader, then learn to give your team choices, value, appreciation for efforts, and most
important keep that open door policy even when they piss you off. Listening requires you to ask
questions to get a clear understanding of what the other person means on both sides not just one.
Even if you know it all, great leaders know they know nothing. I just learned that, only because no
one knows everything. I was truly blessed with the management that I had and although we were on
different pages, we had the same goal. I did not want to leave but again, I had no balance in my life. I
was not going to change my opinion right away and my opinion was I was not valued nor wanted. I
let my HR know that, if they did not want me as an employee I would leave, but only if I received
some kind of income such as Unemployment or anything. I only asked that because I have a
daughter and need to support her.
8.) Standing for what you believe: hopeful of being heard & valued
I believed that day, was the worst day of my life. I called my councilor and let her know I was
unemployed that I would see her one last time. I needed to talk; when I arrived she asked me if I
could do it all over what I would change. I said, “I would not change a thing. I cry because I didn’t say
good bye to my team. They did not know my effort to help and they all thought, poorly of me. I even

  
Elena Flores  16
got feedback that; I’d deserve what had happened.” That was my opinion, she said, “O……. This was
a tragedy; you took this as a death. I stop going to her after that, her opinion was wrong. I wanted to
move on and I wanted to learn.
9.) Embrace Mistakes: You are only human
That is what got me here in the first place. I set a new goal, I am employed, communicate effectively,
filling my void for learning by gong for my bachelor’s in Business Administration. I do believe in
learning from my mistakes and now I am curious on overall structure and balance. My outlook on life
is not set on limits but to understand to achieve my achievements. Love a challenge, tell me I can’t
and I will show you I can, if I believe I can.
“I value feedback to help me get different insights and opinions to better understand to achieve my
goals. Weather I have a poop poo face while hearing it at least you know, I am listening. No likes
feedback they do not want to hear. I’m human, you will get my human reaction to your opinions. “-
Elena
Question:
Did not understand what the word Innovation meat until I was told that my belief of change was?
What is your insight on innovations and why?
Flores, Elena. (2015) challenges.

  
Elena Flores  17
Innovation Interview Tips
For interviews, what should be focus on are these qualities and questions to get a good idea of what
kind of candidate is in front of you.
Presents - (attitude, well dressed, and their interaction with interviewer)
Job Exceptions & Duties Explained - (Just to make sure you & the candidate has a clear
understanding of what is expected. This avoids any miscommunication or details that where not
presented or known regarding the position when presented in a post, by a recruiter, or misread. If
you could also provide what are the benefits of working for your company. Such as discounts,
events, team building, benefits: 401k, visual & dental insurance, bonus, training development
classes, and opportunities for them to be involved in.)
Questions to asked or to focus on for interview candidates:
 Name a time when they gave great customer service?
 Have they had to solve a problem for a unhappy customer without their management?
 For those days that are slow, how have they spent their time in the past? Did they ask for
management to give them tasks or were they proactive?
 If they had a list of duties to take care of daily already, how do they handle high priority tasks
that conflict with other high priority duties that present themselves at the same time?
 When a team member asks for assistance dealing with another team member, what would
their advice be or have they been in a situation like that. If so, how did they handle it?
 When others or when you describe yourself, what are some of the skills or qualities, they will
say you have?
 Ask if they have any questions?
It gives you a good breaking down of customer service, team work, skills, problem solving and how
they prioritize.

  
Elena Flores  18
Innovation Performance Reviews
When it comes to reviews, in my opinion and how I see will improve your employees is by focusing
on the below soft skills:
 Attendance
 Accountability & Reliable
 Email Etiquette
 Cross functional - (great thing to do is let your employees to learn each other’s
responsibilities and do the work to have them understand each other’s busy schedules. Also
comes in handy when team members are out)
 Organizational abilities - (agendas should be given to all employees)
 Time Management - (tasks assigned, evaluating what is high priority, and deadline delivery)
 Openness & flexibility - (attitude & willingness to change)
 Feedback & Communication - (that has been given by the customer and feedback that you
communicated regarding a situation prior to receiving from customers)
 Problem Solving - (customers, team members, and individual problems that present
themselves & recapping the situation in an email form to their management)
 Customer Service - (presents, presentation, & execution.)
 Team Building - (how they get involved with team members & come up with resolving
individual issues)
 Training & learning - (classes taken)
 Responsibilities - (job tasks that are a part of your title)
 New Favorite Quotes - (motivational, spiritual, and etc.)
 Projects/ Events / Meetings - (outside your job title where you were involved)
It will help you get to know your employees better, make them accountable, build your
relationships, and focus on their responsibility in their position. I would make your own template.
Did not want to make one that you could not use.
Thought I'd share the skills that should be focused on and let each of you come up with your own.

  
Elena Flores  19
Innovation Team Distribution
To create powerful mind sets and team building is utilizing your entire team with projects. That way
no one feels more special than anyone else.
Team members tend to clash when work isn't separated evenly. If one person knows how to do all
the projects than its time for that person to share their skills with their team members.
You will get more done, employees will feel challenged, and that’s what you want. If they say they
can't, you tell them yes they can and to let you know if they run into problems and you will help or
have someone assist them with their road block.
Stress on one team members can affect the entire team, when a team member is overwhelmed and
feels responsible to meet expectations. The way work is delegated is very important and helpful
when situation like this happen.
You can also sit down with your team and write a list of what needs to be accomplished and then
distribute by employees picking their assignments or when management distributes the work.
Once the work is done by each employee they report it and go to their next task or will be redirected
to assist another team member that needs assistance.

  
Elena Flores  20
ADVANCING WORKFORCE STRATEGY BY
ASSESSMENT AND PLANNING TOOL FOR THE
A Complex Social Network for Structure in Business by Design
The purpose of higher education has been a focus in the way business collects data for our
customers, employees and management for tracking purposes in growth. In everyday business
the way your customers overall experience in the way employees conduct themselves to their
needs and the knowledge of communication throughout a company by making home
directories be the new social network in a company. Management and employees need to
know why evaluating business priorities change in the growth process. The vision of complex
directory and homepage strategic design for announcements, benefits, focusing on
challenging our employees with educational projects, and workforce projects would be
presented through syllabus and outline online for tracking purposes, products for outgoing
and delivered of product leaving and receiving from vendors will only be accepted when
vendor signs thru tablet invoice where edits are made upon arrival. Everyone is accountable
for data error and numbers not meeting invoice p-card tracking. The only way to provide
accurate data is holding everyone accountable for a business to be successful.

  
Elena Flores  21
ADVANCING WORKFORCE
STRATEGY BY ASSESSMENT AND
PLANNING TOOL FOR THE PUBLIC
WORKFORCE SYSTEM
A Complex Social Network for Structure in
Business by Design
Customer Experience:
Let’s help the customers visiting engage
in checking in, read how:
Customers like entering their information
themselves. They do not get inpatient and it
falls back on the customer’s time of arrival by
entering the data needed for each organization
unique requirements thru tablets that are
displayed in front of the lobby area. The
receptionist hands them the badge once it
prints out on their side. This way the data
entered into the system is always updated each
visit.
Company Directory:
Directory is now in the past; in our future
company directory is social networking, read
why.
Social networking innovation creates
idea, process, and results. Make your home
directory a social network where employees
interact all the time to improve customer based
interaction not only to your customers but to
Your Customers and
Employees have the
same vision, yet both
titles are unique
  
Communication:
Direct Communication
Team Work:
Reaching out by coming by and
seeing how they are
Collaboration:
Activities that make work fun by
challenging their knowledge
growth
Sharing Projects Based on each
individual skill:
Making to get to know the team,
there likes and dislikes are. Once
evaluation of an individual’s
strengths it is really easy to hand
projects to them based on their
skills
Personality Test:
http://www.humanmetrics.com/cgi-
win/jtypes2.asp
Understanding:

  
Elena Flores  22
the customers that are employees. Have each
employee make a profile that displays their
knowledge through research and dependability. It is
a great way to keep track for your employees and
their managers. Having those one on ones will be
more rewarding and exciting and spent more
productive on the business need. It will also display
announcements of upcoming events and
productivity by networking with in the business.
Product Tracking:
Is there missing data in your tracking of cost and
product usage with in a company?
Everyone should be accountable for themselves
and the items they are responsible for when
vendors, packages, and shipments arrive or picked
up. That includes having the vendor sign our table
indicating product received upon delivery since
employees will not be allowed to update inventory.
The coordinator or lead of that team will make sure
to go update production once a month and enter the
feedback that is give on why it may or may not be to
standard. Problems do arrive and updates may need
to be made, this is where communication for
direction from your employees to their management
will be better maintained.
Your Leaders and
Managers have the same
vision, yet both titles are
unique
  
Measurement, Analysis, and
Knowledge Management
Understanding:
Reaching out to the other person by
asking how they understood the
direction given
Investigate:
Research what was presented to set
the tone of accountability
Communication:
Having them both work on it
together forcing them to get along,
if an both parties cannot get along
then someone else will get it since
they cannot get along and
providing them with facts that they
could not work together to get the
goal.
Involving Everyone:
Seeing who does the less talking
makes me question why? Keep
from showing that I notice ask
them separately their thoughts to
see what are facts or opinions or
suspicious, all ways sound and be
involved with the individuals
letting them know we are a team.
Personality Test:
http://www.humanmetrics.com/cgi-
win/jtypes2.asp

  
Elena Flores  23
Strategic Planning
Understanding Reaching out to the other person
Investigate Research what was presented
OFI Never Show I am wrong This one can stay they same (Keeps people on their
toes to see how they react)
Communication Having them both work on it together forcing them
to get along, if an both parties cannot get along then
someone else will get it since they cannot get along
and providing them with facts that they could not
work together to get the goal.
Involving Everyone Seeing who does the less talking makes me question
why? Keep from showing that I notice, ask them
seperatley their thoughts to see what are facts or
opinions or suspecious, all ways sound and be
involved with the individuals letting them know we
are a team.

  
Elena Flores  24
Self-Analysis Check List of
Personal Qualities
The following checklist has been devised to help you evaluate personal qualities that might be significant to an employer.
Read the questions after each named quality and rate yourself as Fair (need improvement), Average, or Good.
Personal Quality Fair Average Good
Able to work alone. Do you plan your own work? Can
you work by yourself when there are no other people
around?
Aggressive. Do you promote a course of action or an
assignment energetically? Do you often take the
initiative?
Ambitious. Do you keep up with the current literature in
your profession? Do you take on extra assignments that
will help you get ahead? Do you plan your career
advancement?
Analytical. Do you perceive relationships easily? Have
you ever solved a problem that had baffled others?
Articulate. Can you express ideas easily orally? In
writing? Are your instructions readily understood?
Cheerful. Are you generally good natured? Do you greet
your fellow workers pleasantly?
Competent. Are you able to meet deadlines? Is your
work generally accepted "as is"? Have you ever
accomplished some feat of speed or skill in your chosen
field?
Congenial. Do you work well with others? Have you
served on committees at school? At work? In the
community?
Conscientious. Do you do an honest day's work for a
day's pay? Can you name some unpleasant task you have
done because it had to be done and no one else would do
it?
Cooperative. Do you always do your part in a team
assignment? Do you often volunteer to help?
Courageous. Do you undertake challenges
readily? Have you ever had to stand firm on your
principles despite opposition?
Courteous. Do you treat your fellow workers with
respect? Observe the common sense rules of social
behavior?

  
Elena Flores  25
Decision. Are you able to make clear-cut decisions under
pressure? Do you stand back from them later? Have you
ever had to take a firm stand and accept responsibility for it?
Dependable. How is your attendance record? Can your
supervisor count on you when the work load is heavy? Do
you follow through without being checked on by your
supervisors or instructors?
Diplomatic. Can you cope with difficult situations involving
other people? Have you restored harmony where there was
friction? Settled a difficult personnel problem?
Discrete. Are you able to keep a secret? Do you guard
confidential material carefully? Do you respect other
peoples’ right to privacy?
Efficient. Do you plan your time well? Do you consciously
try to improve your work habits?
Emotionally Stable. Do you feel in control of yourself most
of the time7 Can other people count on your day-to-day
mood to be generally agreeable? Do you originally feel good
will toward other people?
Enthusiastic. Are you interested in your work or studies?
Do you inspire others with your own interest? Have you
ever done extra work because of your interest?
Honest. Have you ever served as treasurer of an
organization? Been bonded? Are you careful with trade
secrets? School or company property and supplies? Do you
pass along the praise when credit belongs elsewhere? Accept
blame for your own mistakes?
Imaginative. Do you often or occasionally come
up with new ideas? Have you ever contributed
an idea which proved both workable and profited?
Industrious. Can you be your own self-starter? Do you
work steadily on a task until it is done? Do you resist
interruptions whenever possible?
Judicious. Can you sift evidence and arrive at a sound
judgement? Are you able to separate your emotions from
your sense of logic? Have you ever made a decision based
on reason when it conflicted with your emotional interests?
Leadership Ability. Do people willingly follow
your suggestions? Have you held positions of
responsibility at work? In school? In clubs or
community activities?
Loyal. Can you set aside petty grievances to
get a job done? Have you ever been in a situation
where you stayed with a project or organization
because of a sense of responsibility despite
disagreements?

  
Elena Flores  26
Observant. Do you remember names easily?
places? Do you recall facts and figures accurately?
Find your way in a new locale?
Open-minded. Are you able to accept ideas contrary to
your own? Do you adapt well to change?
Orderly. Do you keep things where they belong?
Have a knack for arranging things in a logical way?
Enjoy detail work?
Patient. Can you keep your temper? Are you often
bored with the work you are doing? Are you able
to train other workers calmly even when you have
to explain some procedures over and over again?
Persistent. Can you stick to a task even when your
enthusiasm and patience are thin? Have you ever
accomplished something in spite of seemingly
insurmountable obstacles?
Persuasive. Are you successful in bringing others to your
point of view? In selling things and ideas?
Resourceful. Do you see what needs to be done and do it
without being told? Do you explore
every possible means of solving a problem?
Have you ever worked your way out of an impossible
situation?
Shrewd. Are you able to make a keen appraisal of future
trends in order to determine a present course of action?
Sincere. Are you honest in your attitude toward yourself
and other people? Wholehearted in your expressed
interests and enthusiasms?
Sober. Has drinking ever been a problem for you?
Does it affect your work? Are you able to go to work after
a party? Do you have a problem with any other drug?
Sympathetic. Do you try to understand the problems of
others? Do people confide in you often? Do you
help them?
Thrifty. Do you try to avoid waste in supplies and
equipment? Do you know what to save and what to
discard?
Tolerant. Do you associate with people of different social
backgrounds? Have you ever worked for the
involvement of conditions for people of a different racial
or religious background? Have you ever
pleaded for the acceptance or consideration of an
idea which was, in some ways, alien to your own
thinking?
Note: There are many other words which describe some of these same qualities, such as "responsible" instead of
"dependable" or "tactful" instead of "diplomatic" but these key words were selected from lists of the most desired attributes
in an employee as indicated by reports from employers in a wide range of fields.)

  
Elena Flores  27
Self-Analysis Worksheet
For Use with the Criteria for Performance Excellence, Education Criteria for Performance Excellence,
or Health Care Criteria for Performance Excellence
Insights gained from external examiners or reviewers are always helpful, but you know your organization better
than they will. You are in an excellent position to identify your organization’s key strengths and key
opportunities for improvement (OFIs).
 Complete your responses, or have a team create responses, to the questions in the seven Baldrige Criteria
categories.
 Identify one or two strengths and one or two OFIs for each Criteria category, and record them on this
worksheet.
 For strengths and OFIs of high importance, use the worksheet to create and communicate an action plan
for improvement.
Criteria category
Importance
High,
medium,
low
For High-Importance Areas
Stretch (strength)
or improvement
(OFI) goal
What action is planned? By when?
Who is
responsible?
1. Leadership
Strength
Communication High Improvement Goal Direct Communication High US
Team Work High Improvement Goal Reaching out by coming by and
seeing how they are
High US
OFI Panicing Under
presser
High Stretch Goal Time to myself and reach out to
management to let them know I
need time
High US
Collabration High Improvement Goal Activities that make work fun High US
Sharing Projects
with Team By
Individual Employee
Skills
High Improvement Goal Making to get to know the team,
there likes and dislikes, their
weakness, their highs, being their
when they are at their lows, being
those people that are jealous
regarding a project someone has
received.
High US

  
Elena Flores  28
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
2. Strategic Planning
Strength
Understanding High Improvement Goal Reaching out to the other person High US
Investigate High Improvement Goal Research what was presented High US
OFI Never Show I am
wrong
Low Stretch Goal This one can stay they same
(Keeps people on their toes to see
how they react)
High US
Communication High Improvement Goal Having them both work on it
providing them with facts that
they could not work together to
get the goal.
High US
Involving Everyone High Improvement Goal Seeing who does the less talking
from showing that I notice, ask
them seperatley their thoughts to
suspecious, all ways sound and be
High US

  
Elena Flores  29
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
3. Customer Focus
Strength
Communication High Improvement Goal Direct Communication High US
seeing how they are
High US
OFI Panicing Under
presser
need time
High US
Collabration High Improvement Goal Activities that make work fun High US
Sharing Projects
with Team By
Individual Employee
Skills
High Improvement Goal Making to get to know the team,
there likes and dislikes, their
weakness, their highs, being their
when they are at their lows, being
those people that are jealous
regarding a project someone has
received.
High US

  
Elena Flores  30
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
4. Measurement, Analysis, and Knowledge Management
Strength
Understanding High Improvement Goal Reaching out to the other person High US TOGETHER
Investigate High Improvement Goal Research what was presented High US TOGETHER
OFI Never Show I am
wrong
Low Stretch Goal This one can stay they same
(Keeps people on their toes to see
how they react)
High US TOGETHER
Communication High Improvement Goal Having them both work on it
providing them with facts that
they could not work together to
get the goal.
High US TOGETHER
Involving Everyone High Improvement Goal Seeing who does the less talking
from showing that I notice, ask
them seperatley their thoughts to
suspecious, all ways sound and be
High US TOGETHER

  
Elena Flores  31
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
5. Workforce Focus
Strength
Communication High Improvement Goal Direct Communication High US TOGETHER
seeing how they are
High US TOGETHER
OFI Panicing Under
presser
need time
High US TOGETHER
Collabration High Improvement Goal Activities that make work fun High US TOGETHER
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
6. Sharing Projects with Team By Individual Employee Skills
Strength
Communication High Improvement Goal Direct Communication High US TOGETHER
seeing how they are
High US TOGETHER
OFI Panicing Under
presser
need time
High US TOGETHER
Collabration High Improvement Goal Activities that make work fun High US TOGETHER

  
Elena Flores  32
Criteria category
Importance
High,
medium,
low
Stretch (strength)
or improvement
(OFI) goal
Who is
responsible?
7. Results
Strength
1. United High Improvement Goal The Dream Happens High US TOGETHER
2. Team Building High Improvement Goal More participation High US TOGETHER
OFI no questions
needed
High None needed High US TOGETHER
1. Quicker Results High Improvement Goal Trying to tell them to go home are
electricity bill will be needing a
plan of action
High US TOGETHER
2. Happy
Customer,
Happy
Employees,
Happy
Everyone = Me
Happy
High Improvement Goal More Events High US TOGETHER

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