This document contains a 20 question multiple choice knowledge test about quality management concepts. The questions cover topics like the Deming award, total quality management principles, Six Sigma origins and definitions, Lean manufacturing formulas, quality circle conventions, and data analysis tools. The test is intended to assess understanding for certification in CCQC/NCQC quality circles. An answer sheet is provided to record responses over a 20 minute duration.

1. Ek Pahla Kadam, Take it .. Keep Moving .. Quality Circle
Sample Knowledge Test Paper for CCQC / NCQC – 06
1) The famous Deming award for accomplishment in quality to individuals and companies was
initiated where?
a. USA
b. Japan
c. India
d. Singapore
2) Which one of the following is not a typical feature of TQM?
a. Customer driven quality
b. Continuous improvement
c. Action based on facts, data & analysis
d. Strong inspection-oriented establishment
3) Best decisions are likely to be arrived by taking decision based on
a. Gut Feeling
b. Past experiences
c. Sixth sense
d. Appropriate Data
4) Six Sigma concept was originated by
a. Motorola
b. General Electric
c. Toyota
d. Ford
5) Chance Cause is also called
a. Special Cause
b. Assignable Cause
c. Common Cause
d. None of above
6) DPMO Stands for
a. Defect Per Month
b. Defect Per Million Opportunity
c. Defect Per Million Operation
d. None of above
7) PDPC Stands for
a. Process Decision Program Chart
b. Product Development Decision Chart
c. Product Development Process Control
d. None of above
8) Which one is not part of “Cost of Poor Quality”?
a. Internal Failure Cost
b. External Failure Cost
c. Appraisal Cost
d. Promotion Cost
9) DFSS Stands for
a. Designed for Six Sigma
b. Defect Free Six Sigma
c. Defect Free Six Sigma
d. None of above
10) Which tool indicates possibility of Assignable Cause?
a. Scatter Diagram
b. Control Chart
c. Pareto Diagram
d. Cause & Effect Diagram

2. Ek Pahla Kadam, Take it .. Keep Moving .. Quality Circle
11) C-Chart is used for
a. Variable Data
b. Attribute Data
c. Both Variable & Attribute Data
d. None of above
12) If sample size of a variable data is more than 10, which chart is suitable
a. XBar – R Chart
b. XBar – s Chart
c. np Chart
d. p Chart
13) Which Formula is more appropriate in LEAN philosophy?
a. Price – Cost = Profit
b. Profit = Price – Cost
c. Price = Cost + Profit
d. None of above
14) Case Study Presentation Time for NCQC Convention is
a. 10 Minute
b. 12 Minute
c. 15 Minute
d. 18 Minute
15) Which color coding for pipes is not correct?
a. Water - Sea Green
b. Steam - Aluminium
c. Acid - Red
d. Air - Sky Blue
16) For which step Brain Storming is not suitable
a. Identification of Problem
b. Making Cause Effect Diagram
c. Development of Solution
d. Trial Implementation
17) Which is not true for Chance Causes?
a. Large in Number
b. Difficult to Identify
c. Difficult to eliminate
d. No pattern is exhibited
18) In NCQC Conventions, PAR EXCELLENCE is awarded for
a. 70% and above
b. 75% and above
c. 80% and above
d. 85% and above
19) Dispersion Analysis Type is a type of
a. Histogram
b. Cause & Effect Diagram
c. Pareto Diagram
d. None of above
20) To analyse dispersion of the height data of 1000 people which tool is useful
a. Bar Graph
b. Pareto
c. Histogram
d. Control Chart
Compiled by : Dinesh Sharma, e-mail dinesh@ekpahlakadam.com, Mobile +91 9589004005
Date : 9th
Oct, 2018
Duration : 20 minutes

3. Ek Pahla Kadam, Take it .. Keep Moving .. Quality Circle
Sample Knowledge Test Paper for CCQC / NCQC – 06
Answer Sheet
Participant Name: Circle Name:
Q. No. Answer Description Marks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Total Marks