How do you handle conflicts? Do you fight? Do you run away? What do you do?

1. TEACHABLE POINT OF VIEW:
HANDLING DISPUTES/CONFLICTS
By
Eleen Korir

2. CONFLICTS!!!!

3. WHAT IS CONFLICT?WHAT IS CONFLICT?
• Conflict happens when two people disagree about
something. Despite the fact that people have a lot of
similarities, since each of us is different from everybody
else, we will have conflicts. Conflict is a natural part of
life; it happens to us often.
• Conflict can be positive and healthy, as well as a
learning and growing experience. When we deal with it
in a healthy way, we can generally find a solution that
satisfies both of us:
https://www.va.gov/ADR/4SConflict.asp

4. HOW IT ARISESHOW IT ARISES

5. HOW IT ARISESHOW IT ARISES
1. MISUNDERSTANDINGS
2. JEALOUSY
3. POWER-INFERIORITY COMPLEX?
4. DEBT
5. COMPETITION
6. LIMITED RESOURCES
7. HAVING A DIFFERENT VIEW
8. ……………..

6. HOW TO SOLVEHOW TO SOLVE
1. FLIGHT*
2. FIGHT
3. NEGOTIATE
4. SOLVE THE PROBLEM
5. DESIGN A SOLUTION
6. SHAKE HAND…

7. TAKE AWAYTAKE AWAY
• Communication is very important
• Always go to the ‘balcony’ and see the other
person’s point of view
• Conflict is a resource-e.g improves
communication
• Respect people, attack the problem

8. TAKE AWAYTAKE AWAY
“Sometimes, God doesn’t send you
into a battle to win it; he sends you
to end it.”
― Shannon L. Alder
“Raise your thoughts, not your fists.”
― Matshona Dhliwayo

9. P.O. BOX 50583-00200, Nairobi (Kenya)
Web www.eenovators.com
Repren Complex Mombasa Rd Suite 103/104

10. P.O. BOX 50583-00200, Nairobi (Kenya)
Web www.eenovators.com
Repren Complex Mombasa Rd Suite 103/104