Edgar Uy CV

Edgar G. Uy
#95 Saint Martin St. Phase 2C ADDAS 2, Molino 2 Bacoor Cavite
Philippines 4102
Mobile # (63) 917 5902234
Email Address: ken.uy@hp.com
Educational Background
Highest Education
Level : Post Graduate Acquired Date : March 2009
Major : Master of Science in Information
Technology
Units Earned : 9 units
Institute : Polytechnic University of the Philippines
Second Highest Education
Level : Bachelor's/College Degree Graduation
Date
: October
1987
Field of
Study
: Engineering
Major : Electrical Engineering
Institute : Central Colleges of the Philippines
Qualification Background
Over 15 years solid experience as an IT professional on an Enterprise environment in
Telecommunication, System Integration and Service Delivery/Outsourcing with hands-on
experience on the following Technologies and Applications:
- UNIX Server and Storage administration
- Enterprise SAN and Backup (HP DataProtector) on UNIX / WINTEL Systems
- HP EVA, XP (Hitachi), EMC (Clariion) Storage System
- Logical Volume Manager (LVM) & HP ServiceGuard Cluster Implementation
- SAP Basis Administration
- ITIL – IT Service Management
PROFESSIONAL CERTIFICATION
1. ITIL Practitioners Certificate in IT Date of Certification: 25 January 2008
Service Management RELEASE & Control
2. ITIL Foundation Certification Data of Certification : 17 November 2007
3. HPUX 11i v3Certified System Administrator Date of Certification : 22 June 2012
4. CompTIA Storage + Powered by SNIA Date of Certification : 07 May 2013

TRAININGS
I. Oracle Database :
1. Introduction to Oracle 9i
2. Oracle 9i: DBA Fundamentals
Location(Philippines)
Oracle University
Oracle University
Date
Sep 29-Oct 3, 2003
Sep 12-16, 2005
II. AIX System Admin Course
1. AIX 5L System Administration
Questronix Corporation
Date
May 24-28, 2004
III. Windows 2003
1. Windows Server 2003 Clustering Essentials
dB Wizards
Date
Sep 24-28, 2007
IV. HP-UX System Administration Course
1. Fundamentals of the UNIX SYSTEM COURSE
2. HP-UX SYSTEM ADMIN FOR THE HP9000 S800
Location
HP Education Singapore
Date
Feb 6-10, 1995
Jun 12-16, 1995
V. HP-UX Advance Courses
1. HPUX 10.0 Network Administration: LAN
Link, ARPA/Berkeley, NFS, NIS and HPUX
Clusters
2. HP OpenView Omniback II, Version 4.1
Basics
3. HP OpenView Omniback II 4.1 UX/NT
Integration
4. High Availability: M/C Advance
ServiceGuard II Training
5. HP-UX Performance and Tuning
Location
HP Education Philippines
Date
Jul 22-26, 1996
May 6-10, 2002
May 13-17, 2002
July 7-9, 2004
Nov 7-11, 2005
VI. SAN & STORAGE
1. HP StorageWorks EVA Storage Series
Service and Support
2. EMC CLARiion Storage Installation and
Implementation
3. EMC Connectrix B & M Switches Workshop
4. EMC Celerra NAS Series
5. XP Storage Specialist Training
Location
EMC Education Singapore
Date
Jan 30-Feb 3, 2006
May 29-Jun 2, 2006
Jul 17-21, 2006
Nov 13-17, 2006
May 19-21, 2005

Employment History
1
Company Name : Hewlett-Packard Asia Pacific
(Hong Kong) Limited
Date Joined : July
2007
Position Title : ITO Service Consultant IV (SME for
HPUX-Unix, Storage & Backup)
: Present
Job Level Definitions:
Expert: Applies advanced subject matter knowledge to complex business issues, and is
regarded as a subject matter expert. Frequently contributes to the development of new ideas
and methods. Works on complex problems / projects where analysis of situations or data
requires an in depth evaluation of multiple factors. Exercises significant independent judgment
within broadly defined policies and practices to determine best method for accomplishing work
and achieving objectives. Leads and / or provides expertise to functional project teams and
may participate in cross-functional initiatives. May provide mentoring and guidance to lower
level employees. Acts as an expert providing direction and guidance to process improvements
and establishing policies. Frequently represents the organization to external customers/clients.
Responsibilities :
Participates as a member of and/or leads IT technical team or teams of support engineers on
Applications or sub domain. Represent team(s) as liaison to the end users. Develop innovative
team solutions to complex problems. Independently implements enduser or enterprise
infrastructure/Application or services of significant complexity. Applies deep broad knowledge
of technology and industry trends to operate, and administer high risk critical infrastructure or
software platforms and user groups of high complexity. Demonstrates technical leadership and
exerts influence outside of immediate team. May act as an Incident Lifecycle coordinator or
service delivery lead to provide resolution for complex issues. Integrates technical expertise
and business understanding to create superior solutions for HP and customers. Mentors and
consults with team members and other organizations, customers and vendors on complex
issues. Contributes to strategic direction for teams. Independently resolves highly complex
technical issues within a given technical area. Partners with members of a team and other IT
teams as appropriate; leads technical team while resolving key issues. Identifies potential
escalations and proactively alerts management; leads and escalates through L3. Proactively
searches for issues and provides solutions to prevent problems from occurring in area of
responsibility including patch management. Independently reviews and manages highly
complex and high risk changes to critical business systems. Provides mentoring and guidance
to other technologists or developers. Participates in the Change Advisory or Technical Advisory
Board. Ensures the service level management process is adhered to by continuous review with
Partners and business users.
Work Activities for Storage and Backup
1. Setup, configure, and perform day –to-day maintenance and administration of storage
and backup infrastructure (eg. Switches, lun, zoning, snapclone, continuous access).
2. Perform day-to-day break fix and troubleshooting of storage related ticket.
3. Ensure data replication and backup integrity for BRS compliance.

4. Maintain DaProtector Software with VTL and tape libraries. Ensure data replication
(SnapClone and Continuous access) and backups are running and failed jobs are
resolved.
5. Maintain storage best practices and storage life cycle management.
6. Capacity Planning – Data tiering and usage trending.
7. Interface with Business Unit to understand current and future requirements.
8. Provide escalation support to other system administrators.
Work Activities for Unix System Administration.
1. HP-UX (Unix) Administration which includes performance tuning, troubleshooting and
monitoring.
2. Responsible for infrastructure installation and upgrades.
3. Technical Support to application support group, coordination on new application
release.
4. Design and implement backup strategy and ensure adequate backup are maintained.
5. Handles installation of system and security related patches.
6. Manage system security and ensure that the system is free from the use of
unauthorized person.

Employment History
2.
Company Name : EMC Computer Systems (FE) Ltd.,
Philippine Office
Date Joined : April
2006
Position Title : Regional Software Support
Specialist
Date Left : April
2007
Responsibilities :
• Provides technical assistance to field support representatives, as
assigned, for the installation, maintenance, and modification of
designated EMC equipment. Performs customer and technical liaison
activities.
• Submits timely and prompt reports, including suggestions to either
improve operating procedures or to control costs. Performs and assists in
site preparation activities
• Provides assistance to less experienced Customer Service personnel on
technical matters, such as difficult machine problems, parts replacement
and diagnostic techniques.
• Recommends programs, assists and/or instructs other Customer Service
personnel to increase technical ability and proficiency.
• Installs machines, engineering changes, and sales changes on assigned
equipment types. Provides machine and change installation assistance to
less experienced field support personnel.
• Devises and implements maintenance programs that optimize machine
performance and minimize unavailability and data loss.
• Diagnoses machine problems in minimal time and makes repairs. Utilizes
diagnostic aids, tools, test equipment, technical bulletins, and other
available reference material
Employment History
3.
Project Name : Hewlett-Packard Philippine
Corporation
Date Joined : October
1997
Position : Account Support Engineer Date Left April
2006
Primary Function :
Deliver account support services to Mission Critical and strategic accounts to
maximize uptime of HP systems. Enable a positive, proactive relationship between
the customer and HP. Grow business in Hewlett-Packard assigned customer
accounts. Demonstrates an understanding of customers’ IT environment and
business goals, ensuring a high level of customer loyalty. Participates in the
planning, and delivering of complex support solutions. Delivers strategic account
support through proactively maintaining a high level of technical and operational
expertise and understanding industry trends. Delivers highly technical delivery of
services in Mission Critical (MC) accounts

Responsibilities :
• Provide software/hardware system support to assigned accounts (e.g. service calls, installations,
implementation, OS upgrades, patch installation, data migration).
• Install and configure high-end products (e.g. SAN, HDS, EVA, Service Guard,
DataProtector/Omniback, LVM, Disk Mirroring).
• Coordinate and monitor hardware related activities on the customer site.
• Facilitate problem resolution including system support escalations.
• Ability to work flexible hours in the 24x365days environment.
• Act as a resource to CEs (Customer Engineer) for assigned accounts.
• Manage the service note process.
• Install software updates for assigned accounts.
• Deliver customer-purchased High Availability Support Services.
• Be a regular and active member of the High Availability Account Team.
• Escalate per guidelines and contribute to technical action plans.
Other position held at Hewlett Packard Philippine Corporation
Position :Customer Engineer
Primary Function: Deliver on-site system support services in accordance with the HP Services Standard.
To obtain increased customer loyalty and become the Customer’s “trusted advisor” on support issues.
Employment History
4.
Company Name : The Online Advanced System
Corporation
Date Joined : June
1996
Position Title : Field Customer Engineer for
Hewlett-Packard Philippines
Date Left : October
1997
Responsibilities :
• Prepare for on-site activities and installations (e.g. review activities required and ensure tools and
materials are available).
• Maintain the functionality of service assets and documentation.
• Manage daily activities and ensure accurate availability information for planning and dispatch
purposes.
• Obtain essential training for products supported.
• In role/remote environment, ability to engage customer successfully, establish rapport,
demonstrate understanding of the problem and move to successful solution to retain customer
confidence.
• Gain and maintain knowledge of new and current products and services.
• Complete appropriate site services paperwork (e.g. installations, contract amendments etc.).
• Stay current with configuration changes, patches, services notes and Firmware updates/
enhancements.
• Able to utilize tools to locate and download system patches and firmware.

Edgar Uy CV

Recommended

Recommended

More Related Content

What's hot

What's hot (10)

Viewers also liked

Viewers also liked (20)

Similar to Edgar Uy CV

Similar to Edgar Uy CV (20)

Edgar Uy CV