1. Curriculum Vitae
Name: Henry Storgaard
Address: Borgerdiget 8, 2730 Herlev
Phone: 606 404 00/44910992
E-mail: henrik@storgaard.info
Age: 50 years
Marital Status: Cohabiting
Team player / manager, Manager, Coordinator of perspective and personal commitment.
I would describe myself as an outgoing and positive person. I thrive in a coordinating role with
varying and technical issues. I thrive by challenges and my goal is to make a difference to my
surroundings. It is important for me to embrace humor in everyday life and I work well in an
unpretentious and preferably international environment.
I favor management with emphasis on the "good dialogue" and freedom with responsibility. I have
’pondus’ but seeks solutions through dialogue.
2015- IT Infrastructure Deployment Manager, Ikano Bank
• Single-point-of-contact for all infrastructure-related updates and deployments.
• Ensures Quality and safety assess infrastructure-related changes and ensures
that fallback procedures are developed.
• Manager and coordinates cooperation between lines of services for upgrading
and maintenance.
• Ensures right resources at the right times.
• Fixed member of the Change Advisory Board
• Ensures understanding between technicians and management.
• Ensures contact with suppliers where technician contact are not enough.
• Ensures optimization and reduction of load on staff and reduce overtime to the
extent possible.
• Assists Change Management in technical matters where Technical Architects are
not available.
• Participate in project work and preparation of procejts.
2009 – 2015
Nordic Major Incident Manager (MIM), CSC Danmark
• Leading ad hoc groups toward the goal / the solution
• 24 * 7 *365 on call on Rota.
• Have the responsibility to manage and monitor all priority 1 and -2 cases throughout
CSC's large number of customers and ensure progress and resolution within the
applicable SLA if there is a danger of breach of SLA and / or Penalty towards the
customer.
• Coordinate and head of the Technical Service Restoration Teams (SRT) will be
initiated, to reestablish service with as little service degradation / outage time for the
customer as possible and ensure minimal penalties, if possible. Restore of full or
feasible service degree is prime target.
work experience
2. • Responsible for getting the right technical resources to work on the problem and
coordinate the cooperation of system specialists, external suppliers and service
representatives
• Helps maintain focus in projects and debugging so that the fastest possible
restoration of service is ensured.
• Will occasionally involve in projects and Task Forces which are derailed due to lack of
coordination, bringing them back on track.
• Coordinates all information on both customers as well as internally during the
problem solving process
• Participate in the development of Root Cause Analysis (RCA) and be responsible for
"Lessons Learned" meetings subsequent
• Contributing to the annual revision of disasterplaner, as well as coordination of
efforts in the event of a declared disaster.
1999 – 2009
Network / Midrange / Server / Backup operator, CSC Denmark A / S
• Incorporation- and training of new colleagues in police specially built
Schengen system, partly in Strassburg.
• amalgamation of SAS and CSC Classic Protections. Meeting activity, catalog
of ideas, preparation of training lists and fields.
• Management of the group under survival- and teambuilding courses through
varying tasks.
• Documentation on its own initiative of monitoring because appearance to
prevent setup errors.
• Operation and monitoring of CSC's international and national networks.
• Operation, monitoring, troubleshooting and easier 2.level of approximately
3000 servers and midrange, distributed on 142
• customers and 5 different reporting tools.
• Tidliger the coordinating responsibility between 2.level technicians,
customer and external suppliers, this was udsplittet 2 years ago to the
independent group ..
• Monitoring stop / start backups via Tivoli Storage Management / Veritas.
1995 – 1999
Computer operator / consultant, PBS A / S
1992 – 1995
Computer operator, Københavns Kommunes EDB Central
1989 – 1992
Media / Computer / Network operator, Maersk Data
1988 – 1989
Specialist Worker /mixing/extraction, Dyrup A/S
4. • DB2 for driftpersonel / DC / 1991
• VTAM netværksbetjening / DC / 1990
• Maersk Data Quality Education / MD / 1990
• Grundlæggende MVS / IBM / 1989
• Systemovervågning / DC / 1989
• Adgangskursus til farve- lakindustrien / VUC / 1988
• Grundkursus vedr. Processindustri / VUC / 1988
• Operatørkursus vedr. Processindustri / VUC / 1988
Language Writing skills Verbal skills Reading skills
Dansk (native langue) Excellent Excellent Excellent
Svensk/Norsk ---- Good Good
Fransk
Engelsk
----
Excellent
Basic
Excellent
Basic
Excellent
Tysk Basic Good Good
• The majority of my spare time with my family and my villa.
• Cars, motor mechanics and sheet metal work.
• Badminton
• Squash
Languages
FritidsinteresserSpare time interests
