http://finishedexams.com/homework_text.php?cat=2973 Immediate access to solutions for ENTIRE COURSES, FINAL EXAMS and HOMEWORKS “RATED A+" - Without Registration!

1. OPS 571 Week 1 Quiz - New
buy here
http://finishedexams.com/homework_tex
t.php?cat=2973
www.finishedexams.com
Immediate access to
solutions
for ENTIRE COURSES,
FINAL EXAMS and
HOMEWORKS “RATED A+"
- Without Registration!

2. OPS 571 Week 1 Quiz - New
1)Why is the planning phase often referred to as phase 0 (Zero) of the generic
product development process?
2)If an automotive service center has an issue with a car not being clean when
retumed to a customer, the poka-yoke corrective action might include what?
3)According to the Service-System Design Matrix, sales opportunity has what sort
of relationship to production efficiency?
4)Permeable systems are characterized by being penetrable by customers via what
two forms of contact?
5)Some may argue that the production-line approach may not treat the process as
a service process, but as what type of process?
6)Why do many customers like the self-service approach to service design?
7)Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake
from becoming what?
8)Which of the following is a good example of a continuous process layout?
9)What happens to production efficiency as the customer exerts more influence on
the system?
10)Using a project layout for building an aircraft, why would to place rivet
close to or even in the fuselage?
11)What is a company trying to optimize in the most common approach to
developing a work center layout?
12)Why would a company want to supply a product to preferred customers during
product ramp-up?
13) For which key organizational functions are takes and responsibilities
identified for all the steps of the generic product development process?
14) Even though they use different models, both the Ritz-Carlton Hotel Group and
Nordstrom Department Store are known for what?
15) A service process design flowchart is referred to as a service blueprint to
emphasize what?