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Five Guys
- 1. Credit to: Duy vo, Qiong Min, Chao Zhao, Elizabeth Kulback, Raven Moreland
- 2. Introduction ● 1986 in Arlington, Virginia ● Jerry Murrell and family ● 2003 Franchising Options ● 1500
- 4. Design of Goods and Services - Reduce Environmental Impact
- 5. Design of Goods and Services - Reduce Environmental Impact
- 6. Design of Goods and Services - Improvements of Functional Aspects and Reduce Complexity of Process
- 7. Quality Robustness •Solve the negative feedback of customer in order to maintain the high quality of products and services. •Cause: Uncleaned tables and less hospitality •Effect: Reduce the voice of customer •More training and specify the responsibility of employees
- 8. Process strategy and analysis Current State Mistake of Five Guys
- 9. Process strategy and analysis (Cont) What changed: - Greeting to customer (Moe’s, Chipotle, Qdoba) - Ticket based system - Ask guest before hand out food.
- 11. The Foodini Pros- Increase storage space, decrease labor costs and NVA prep time Cons- cost of machine, convincing people to eat printed food Inventory Management System Recommendation
- 12. Human Resources -- Fatigue -- Discomfort -- Recurring -- Bad postures -- Heavy physical works -- Chronic injuries to muscles -- Ligaments -- Nerves -- Blood vessels Protect themselves from illness & Prevent food contamination Key to food safety -- washing up stuff’s hand ⇣ Hand-washing-- after & before handling food & kitchen equipment ⇣
- 13. Human Resources -- Ergonomic challenges -- In not good standing -- Compensate with raised elbows -- Slumping shoulders -- Excessive leaning -- Uncomfortable reaching Provide up & down movement desk
- 14. Supply - Chain Management Fresh Ingredients -- Meat -- Vegetables -- Fires Suppose no one gets sick Watch burger being made
- 15. Supply - Chain Management -- Improve process efficiency -- Profitable activities continue -- Create a better customer experience -- Increase revenue
- 16. Thank You For Listening! Any Questions?
Editor's Notes
- Briefly, …….For the process strategy, we found that Five Guys is very efficient in keeping the cost down, keeping things simple, and as one of our reports show that their VA is 92%. Therefore, we decided keep and develop upon the existing strategy. It helps to reduce cost from additional setup, avoid retraining, and most of all keep it simplistic as the company goal. As you know, the setup is open kitchen therefore a lot of noise coming from that. But we cannot change anything about it without rebuilding the kitchen so we decided to take out parts that contribute to noise level in the restaurant. Mean while, we also found that lack of welcoming from staff to guest when walking in, where no greeting at all until you come up and order. Lastly, we replaced the pickup order where the person handout food automatically assuming guest will eat out hence they packed in paper bag, which is inconvenient and sends out the wrong message to dine in customer.
- So this slide will be the future state after we made a few changes to the process. As you can see, after the customer enters the premises, staff or cashier will immediately welcome the guest with a simple “Hello, welcome to Five Guys.” Secondly, we put more emphasis on ticket based system, which they do use it but it doesn't utilize the benefit before. So we decided instead of yelling out an order we just simple hand over the ticket to one of the kitchen staff that is nearby, or preparing staff to stick it on an order board. The benefit is reduced noise level but it also avoids mistake by making a wrong order during rush hour. Lastly, we would want to ask our guest if they want to dine in or out so if they dine in we would give them a paper plate, while eating out will be in the paper bag. We expect this new process will help the restaurant to transform to a friendly environment, with less noise pollution, and more efficiency than before.
- When performing highly repetitive tasks, sustained , working on . Prolonged working . Workers are required to maintain …, Keep everything incredibly clean. Practice hand -washing. .
- The fast food industry have led to offer standing desks like cashier. It presents… Users will ….. Besides worker routinely receive large boxes of food - suggest using a pushcart / other equipment.
- Five guys use .. to serve for the customer all the time. Cut every day Driven by rapid growth of Five guys, required a supply chain could meet its growing supplier management & food quality needs . For the global supply chain can connect FoodlogiQ -- centralize supplier communication & standars & benchmarking
- If a lot of people there - Spend much time for waiting line. We can set machine in supply-chain