1. Drew Charles Houser
601 Lakeridge Drive
Fairview, TX 75069
(714) 883-3739
RELATED WORK EXPERIENCE
INSURANCE AGENT, American Income Life, Irving, TX, May 2015 to June 2015 –
• Made calls to set appointments to deliver benefits
• Handled life insurance for unions and associations
• Organized and kept track of multiple clients info
PRIVATE CARETAKER, Self-Employed, Allen, TX, November 2009 to April 2015 –
• Handy/Yard Work
• Pet caretaker
• Errand runner (Prescriptions, Doctor Appointments, Grocery Store)
• Cook
CASTMEMBER, Disneyland Resort, Anaheim, CA December 2007 to December 2008 –
• Operated and ensured the safety of guests as a ride operator
• Welcomed guests into the park friendly and efficiently
• Assisted guests with any questions they had
• Helped in operating the parade route
BARISTA/SHIFT LEAD, Maui Wowi, Anaheim, CA, October 2006 to January 2008 –
• Opened the store solo as a key holder
• Took stock, started up all the machines, brewed coffee
• Assisted customers with questions
TELEMARKETER, Shell Vacations Club, Orange, CA, April 2006 to October 2006 –
• Worked on a phone contacting people about a survey they had filled out
• Goal in the office was to get people to come and see a presentation held by Shell
Vacations
• Answered questions on a daily basis and built a pipe line with certain individuals
• Set up appointments for people to come and take a tour
BARISTA, Starbucks, Anaheim Hills, CA, 2004-2005 –
• Provided customer interface, retail sales and service support
• Received three customer service recognition awards while in this position
o One for connecting with one another, the company and with the
community.
o Considerate awards received as recognition for voluntarily covering co-
workers shifts in time of need.
SKILLS & QUALIFICATIONS
• State Licensed Insurance Agent
• Computer Literate
• Customer Service

2. • Goal Oriented
• Internet Savvy
• Negotiator
• Problem Solver
• Strong Organization
• Maintain Confidentiality
• Self Starter
• Type 55 wpm
SUMMARY
Energetic and motivated customer service professional that believes customer
experience is the pinnacle of any business. Outgoing, hardworking and professional
customer service/ sales representative that is driven to establishing relationships to
develop, cultivate and build a strong repeat/returning clientele. Friendly and effective
problem solver that is passionate about helping others.
EDUCATION
ESPERANZA HIGH SCHOOL, Anaheim, CA  2002-2004
High school diploma
LAKE BRADDOCK SECONDARY SCHOOL, Burke, VA  2000-2002
Transferred to California with parents relocation