1. Dr. VANDANA CHHIMWAL MBBS, Msc. Health Services Management
Contact details: Mobile: +971 55 5461981, +971 55 6025787 E mail: vandana.chhimwal@gmail.com
PROFILE:
Dr. Vandana, a General Practitioner qualified with a Masters Degree in Healthcare Policy and Management
from the University of Birmingham, UK. She has gained experience in hospital and medical insurance sector in
India and UAE. Most recently worked as Junior Administrator - Quality Assurance and Excellence. Passionate
about Service Improvement and patient safety; Capable of working alone or in a team, planning projects, using
analytical skills to making crucial decisions. Strongly believes in incessant learning and improving.
PROFESSIONAL EXPERIENCE:
Mar 2011- Apr 2011 - Kuwait Hospital, Sharjah, UAE Junior Administrator - Quality &Excellence
Working in the Quality and Excellence department along with my experience as a clinician allowed for clearer
identification and understanding of the patient needs and physician constraints. I learnt adaptability and
flexibility whilst working as a team and was able to collect and use data more effectively to plan new policies
and/or edit the existing ones. Actively involved in aligning department objectives to that of the mission of the
hospital. Participated in weekly multi-disciplinary rounds those were aimed to identifying areas of
improvement and appreciating good-practice.
• Involved in re-designing of patient and staff satisfaction surveys for the hospital and Policies for
management of LAMA cases. Part of team that worked on disaster management plan for the hospital.
• Engaged in formulating an improved OPD and referral system of the hospital to streamline critical
pathways, improve patient flow and increase customer satisfaction.
• Involved in initiating JCI Accreditation assessment.
Mar 2008- Sept 2009 Al-Buhaira National Insurance Co. Sharjah, UAE Network In-Charge
Handling more than 600 medical providers on five insurance networks and constant communication with
providers and clients regarding medical policies, coverage, finances etc. granted a better understanding of the
relationship between service provider, service user and the insurance company’s involvement. Began with
working alone with little supervision, I was soon able to handle the department independently. Initiated
contracts with providers within the GCC and internationally.
• Core responsibilities included negotiating and contracting medical provider inclusions on company
network.
• Arranging site visits to medical providers, updating and communicating with Clients with regards to
any queries.
• Studying and taking decisions for tariffs, new procedures etc.
Curriculum Vitae - Dr. VANDANA CHHIMWAL Page 1

2. • Handling paper and Tele pre-authorization requests for emergency/ elective procedures, admissions,
Pharmacy prescriptions.
• Trouble shooting client concerns and conflicts on issues relating to policies, non-compliance or other
medical matters.
Dec 2007- Mar 2008 Kuwait Hospital, Sharjah, UAE Clinical Attaché - Accident& Emergency
This experience provided a better understanding of the Primary, Secondary and tertiary medical care facilities
in the UAE along with gathering clinical expertise in critical care management.
• Core responsibilities during the interim included Investigating, Assessing and treating patients with
mild to moderate emergencies.
• Performing minor & moderate emergency procedures. Assisting in cardio-pulmonary resuscitations,
Road-Traffic Accidents etc.
Feb 2006- Feb 2007 Dr. Ram Manohar Lohia Hospital, New-Delhi, India Internship
The one year Internship was directed towards gaining hands-on experience in patient handling. Rotation
postings were in departments of Medicine, Surgery, Gynecology, Pediatrics, E.N.T with a 3month period
practicing community medicine. Core responsibilities involved:
• Detailed history taking of patients.
• Performing minor medical and surgical procedures
• Community medicine involved mobile visits to remote areas and villages and management of cases.
EDUCATION:
Sep 2009- Dec 2010 University of Birmingham, UK Msc. Healthcare Policy& Management
Full-time On-Campus program at the University.
• Core Modules- Health Services Management, Organizational Development in Health and Social Care,
Public and User Involvement in Health care, International Healthcare. Specialization in Health Care
Quality and Innovation- Approaches to Improvement and Partnership working in Health and Social
care.
• Assignments included analyzing and suggesting areas for Organizational Development as a reflective
task.
• Dissertation focused on exploring barriers to implementing Quality Improvement tool (PDSA) in
healthcare and suggesting ways of overcoming them.
Curriculum Vitae - Dr. VANDANA CHHIMWAL Page 2

3. July 2001- Feb 2006 Bharati Vidyapeeth University Medical College, India M.B.B.S
4.5 years- Bachelor in Medicine and Bachelor in Surgery.
Subjects: Anatomy, Physiology, Forensic Medicine, Surgery, Medicine, Gynecology, Community Medicine.
OTHER DETAILS:
• NEBOSH International General Certificate course in Health and Safety (Distinction).
• Computer Proficiency- Working knowledge of Microsoft word, Microsoft excel sheet and Power point
slide, internet.
• Date of Birth: 05 August 1983
• Marital Status- Married
• Strengths: High learn-ability, adaptability, good communication skills, creative, logical, Sincere.
• Auxiliary:
- Valid U.A.E driving license
- Valid U.A.E Residence Visa
- Hobbies - swimming, listening music, travelling
Curriculum Vitae - Dr. VANDANA CHHIMWAL Page 3