Paper delivered to University of Sussex library staff conference, 13th June 2016

1. Working with students
to shape
Library Services at The Hive
Dr Sarah Pittaway
Team Leader: Academic Services
Library Services @ The Hive, University of Worcester
@Dr_Sarah_P

2. The Hive –
it’s not just a
library @Dr_Sarah_P

3. Collaboration is at the
heart of everything we do
@Dr_Sarah_P

4. You can’t just hope a new service will work
You need to bring people with you on the
journey
@Dr_Sarah_P

5. Student engagement definition
“The participation of students in quality
enhancement and quality assurance
processes, resulting in the improvement
of their education experience ”
(QAA Quality Code, Chapter B5)
@Dr_Sarah_P

6. We set the student engagement agenda from the
outset, with students joining us at interview
@Dr_Sarah_P

7. But what do
Student
Engagement
Co-ordinators
actually do all
day?
@Dr_Sarah_P

8. 1. *lots* of
quick surveys
on campus
and in The
Hive
@Dr_Sarah_P

9. 2. Spend more time
interrogating and
developing ideas in
focus groups with
students
@Dr_Sarah_P

10. Caveat:
There’s always a
balancing act
between what
students say they
want, and what we
can actually
deliver
@Dr_Sarah_P

11. 3. Surveys and focus
groups grow into and
inform bigger
projects
@Dr_Sarah_P

12. A good example
of this is how
we’re changing
our approach
to induction
@Dr_Sarah_P

13. Students
wrote
their
own ‘top
tips’

14. Students helped
us design and
improve a self-
guided tour for
induction
@Dr_Sarah_P

15. Students designed
and created our
mascot & star of
social media, Reffie
the Raptor
@reffieraptor
@Dr_Sarah_P

16. Students (and
staff) took
#shelfies with
Reffie
@Dr_Sarah_P

17. Another
example is
our work
on study
spaces
@Dr_Sarah_P

18. Consultation on redeveloping
one zone of The Hive has turned
into a bigger study mapping
project @Dr_Sarah_P

19. Here are some happily
procrastinating students
helping out! @Dr_Sarah_P

20. We’ve listened
to students
and are
developing
new
volunteering
opportunities
– library reps
or ‘the Bees’
@Dr_Sarah_P

21. We’re working with students
to deliver a Study Happy
programme for students, by
students
@Dr_Sarah_P

22. We’re developing work
placement project modules
– this is the Great Hive
Book Rescue
@Dr_Sarah_P

23. We’re pretty
pleased and think
we’re definitely
seeing positive
changes @Dr_Sarah_P

24. Admittedly
it’s not
without its
challenges
@Dr_Sarah_P

25. But, we’ve started to change the way staff
think about student engagement
@Dr_Sarah_P

26. This has been
a snapshot of
where we are
& where we’re
going –
thanks for
listening
@Dr_Sarah_P
s.pittaway@worc.ac.uk

27. Image credits
Slide 2 – © The Hive
Slide 6 – © Julochka via Flickr, licensed under Creative Commons BY-NC 2.0
Slide 23 – © Jason Morrison via Flickr, licensed under Creative Commons BY-
NC 2.0
Slide 21 – © Marymount University via Flickr, licensed under Creative
Commons BY-NC-ND 2.0
Slides 13-16, 18-19 – © Library Services University of Worcester, licensed
under Creative Commons BY-NC-SA 4.0
Slide 25 – © Aleksander Dębowski via https://tookapic.com
All other images copyright cleared from https://pixabay.com,
https://www.pexels.com/ & www.freeimages.com