Sharing is caring: Duty of Care and the Sharing Economy

1. Duty of Care and
the Sharing Economy
Xavier Carn, Vice-President Security EMEA and
Medaire, International SOS & Control Risks
SHARING IS CARING

2. Xavier Carn
Vice-President Security EMEA and Medaire,
International SOS & Control Risks
Xavier is the region’s senior security peer to
key accounts, directly supporting sales in
securing major prospects and providing high
level support to the development and sale of
Travel Security solutions in the region.
Prior to his current role Xavier was the
Regional Security Director, Europe for
International SOS and Control Risks.

3. 3
TRENDS
• Rapid proliferation of travel apps
• “Digitisation of travel”
• Blurring of lines: “Bleisure”
• Blurring of lines: Privacy vs employer Duty of Care
FACT: Two-in-five business travellers use Uber and Airbnb when overseas for
work-related purposes, but most don’t know if their employer allows it

4. Accommodation services
Transport services
Legal considerations
Tracking & integration
Checklists & policy development considerations
CONSIDERATIONS

5. ACCOMODATION SERVICES
Factors to consider
▪ Security Standards
▪ Emergency Response
▪ Access to services & assistance
▪ Vetting of staff
▪ Managing profile/ risk exposure
▪ Accounting for staff
▪ The use of share economy accommodation services may be
appropriate in some locations but not in others
FACT: 22% of international business travellers expect their use of share
accommodation services like Airbnb during international travel, to increase.

6. TRANSPORT SERVICES
This diagram shows the ground transport continuum: ride-sharing services
typically fall within the categories between official taxi company vs private care
and driver

7. • Is the service legal in the destination
country?
• Does the service provide a comparable
level of safety, compared with other
traditional services in that country?
• Are there guidelines for your mobile
employees, based on a risk-assessment,
which detail the circumstances in which
they may/ may not be permitted to use
share economy services?
LEGAL CONSIDERATIONS
FACT: Many organisations are still yet to
consider the legality of use of share
economy providers for business travel
abroad
Source: Share Economy for Business
Travel. International SOS, 2016

8. 8 © Control Risks Group Limited
2016 – A more perilous world
TRACKING & INTEGRATION
• Benefits of technology
• Traveler – better experience
• Traveler & company – automated connection to expense system
• Traveler & company – enhanced duty of care

9. 9
CHECKLISTS & POLICIES
Review organisation travel polices to ensure
accommodation and transport policies include
the use of share economy services.
Policies should reflect both the risk
environment in each country and the traveller
profiles.
Protocols and guidelines for the use of share
economy services should be communicated
to all staff.
Company Traveller

10. Visit us at
stand F2
COME AND JOIN US:
▪ Discuss our Share Economy study
▪ Get a demo of our TravelTracker tool
▪ Speak to our travel security experts
WWW.INTERNATIONALSOS.COM