Aon understands the challenges faced by fleet operators in managing the cost of motor related incidents and ensuring that Duty of Care responsibilities are met. These responsibilities place a significant burden on organisations to understand and manage the risks associated with employees who drive at work. The potential for significant liability and incident-related costs requires organisations like yours to develop robust and effective motor fleet management systems and operational processes. Aon Fleet Complete offers a full package of services essential to the successful management and control of commercial, business and grey fleets. Fleet Complete is a comprehensive and structured programme including: - Total Cost of Risk Analysis and Claims Benchmarking - Assessment of Occupational Road Risk focussed on drivers, vehicles and journeys - Examination and development of policies, processes and fleet operations - Risk Management solutions to reduce incident rates and associated costs Fleet Complete provides risk management solutions that help our clients to: - Understand and reduce both known and hidden incident-related costs and the causes of poor loss performance - Optimise the motor insurance programme and provide the opportunity for informed choices regarding risk appetite and risk retention thresholds - Develop robust and fit-for-purpose policies, processes and management systems - Lower operational costs and make efficient use of assets - Document the required evidence of meeting Duty of Care obligations for audit and other stakeholder purposes - Protect their brand and reputation from the consequences of motor incidents

1. Aon UK Limited is authorised and regulated by the Financial Conduct Authority 1
Fleet Complete
Risk. Reinsurance. Human Resources. Empower Results®
Insight. Innovation. Intervention.
Aon Risk Solutions
Global Risk Consulting

2. Aon Risk Solutions
Global Risk Consulting
Aon UK Limited is authorised and regulated by the Financial Conduct Authority2
Aon is market leader in insurance and risk management. As motor fleet
rises up the Corporate agenda, Aon has responded by designing a suite
of risk management tools that provides a bespoke and complete fleet
risk management offering to our clients.

3. Aon Risk Solutions
Global Risk Consulting
Aon UK Limited is authorised and regulated by the Financial Conduct Authority4 5
If you are experiencing:
ƒƒ A high or increasing frequency and cost of motor incidents and third party claims
ƒƒ Concerns regarding Duty of Care obligations for all employees who are ‘driving
for work’, whether in company owned or private vehicles
ƒƒ The need to focus on the reduction of all driving related incidents and costs
Reducing the
impact of risks
on the road
One third of incidents involve people driving for work, where
the hidden cost of incidents is estimated to be four times the
cost of repairing the vehicle, and includes uninsured losses,
absenteeism and lost time, lost productivity, late deliveries, and
damage to brand and reputation.
Statistics suggest that around 45 thousand people are killed
on roads across Europe every year.
Statistics for fatalities and injuries are estimated from a combination of statistics provided by ROSPA, Brake (road safety charity), DfT reports,
and European Transport Safety Council reports.
and 1.8 million injured
Aon Risk Solutions
Global Risk Consulting
Aon understands the challenges faced by fleet operators in managing these issues.
In response to those challenges, Fleet Complete addresses the fundamental issues of
risk identification, evaluation, and mitigation in a comprehensive proposition.
Our three-phase modular approach includes:
ƒƒ Phase 1 Risk Profiling
ƒƒ Phase 2 Risk Improvement Programme
ƒƒ Phase 3 Programme Implementation, Monitoring and Performance Measurement

4. Aon Risk Solutions
Global Risk Consulting
Aon UK Limited is authorised and regulated by the Financial Conduct Authority6 7
Benchmarking
Comparing loss performance based on vehicle type, insurance cover
and deductible, and industry sector.
Incident Data Root Cause Analysis
Both insured and uninsured loss data to determine the root causes of
incidents and indicators of driving culture within the business.
Occupational Road Risk
Assessing the risks associated with vehicle use, driver competency and
behaviour, policy and process, communication, audit and review for all
work related driving, including grey fleet.
Management Systems Review
Assessing the content, fitness for purpose, and deployment of policies
and processes, identifying where additional material may need to be
developed, and how the management systems are communicated and
enforced across the driver community.
Phase 1 Risk Profiling Phase 2
Communicating the findings and outcomes of Phase 1 to all stakeholders,
and agreeing the recommended interventions that will achieve the right
outcomes. Phase 2 is completed by the publication of a structured and
costed improvement plan.
Risk Improvement Programme
Phase 3
Project management of the introduction of risk control solutions,
utilising Aon in-house specialists and third party partners to support
the implementation of the plan, including monitoring of results and
measurement of performance improvement.
Our comprehensive service proposition includes the full implementation
and monitoring of a bespoke risk improvement programme, utilising Aon
specialists and selected third party partners to meet individual service
requirements, and monitoring timely and effective service delivery, through
active management and performance review.
Programme Implementation
and Monitoring

5. Aon Risk Solutions
Global Risk Consulting
8 9
Aon’s Fleet Complete proposition is designed to give clients complete
visibility of their fleet risk exposures, coupled with Aon’s structured guidance
and support to achieve tangible and measurable benefits which include:
ƒƒ A comprehensive profile of your motor fleet risk
ƒƒ A structured improvement plan to tackle the identified exposures
ƒƒ Monitoring and assessment of results and performance improvements
ƒƒ Timely delivery of a coordinated risk management programme
ƒƒ Early delivery of risk improvements
ƒƒ Single point of contact for the whole programme
ƒƒ Active performance measuring and service monitoring
ƒƒ Release of management time
Risk profiling &
historical loss analysis
Fleet Complete
Telematics, GPS tracking
& camera systems
Optimisation of data
management, incident
reporting & claims
management
Online licence checks &
driver risk assessment
Organising campaigns
and other initiatives
Occupational road
risk assessment
Post-incident investigation
& intervention
Policy & process
development
Integration of third parties
(accident management, vehicle
leasing, insurers)
Chairing and managing
a fleet steering group
Grey fleet risk
Managing steering
groups, campaigns,
internal communications
and other initiatives
On-line, on-road, and
off-road driver training

6. Aon UK Limited is authorised and regulated by the Financial Conduct Authority 11
Why Aon?
Aon Risk Solutions
Global Risk Consulting
A client focussed approach
Our experts listen to you and partner with you to develop practical
solutions that work seamlessly with your business. We specialise by
product, function and industry. In this way we help you uncover risks and
discover new opportunities to make your business more successful.
Delivering locally
Aon is structured to deliver the best solutions to our clients around the
world. Our colleagues work closely with each other to provide the best
resources for your needs. Our global network enables us to tap into the
most innovative risk solutions, no matter where they were created.
One point of contact
For multinational companies, our resources are brought together by a
strategic account manager. Their task is to understand your business and
match the appropriate skills and resources within Aon to your unique
situation. Companies that operate in a single region benefit from a local
representative who understands their issues and how to best address
them. No matter what your company’s size and reach, we work closely
with you to define and understand your risk profile.
10

7. Aon Risk Solutions
Global Risk Consulting
12
Contact information About Aon
For more information on Fleet Complete
contact our specialist:
Aon plc (NYSE:AON) is the leading global provider
of risk management, insurance and reinsurance
brokerage, and human resources solutions and
outsourcing solutions. Through its more than 62,000
colleagues worldwide, Aon unites to empower
results for clients in over 120 countries via innovative
and effective risk and people solutions and through
industry-leading global resources and technical
expertise. Aon has been named repeatedly as the
world’s best broker, best insurance intermediary,
reinsurance intermediary, captives manager and
best employee benefits consulting firm by multiple
industry sources.
Visit aon.com for more information about Aon.
Aon UK limited is authorised and regulated by the Financial
Conduct Authority.
Registered office: 8 Devonshire Square, London, EC2M 4PL
Registered in London No.210725 VAT Registration No.480 48
© Copyright 2013 by Aon UK Limited. All rights reserved.
FP8619
Bob Matthews
Senior Consultant
+44 (0)7534 909 810
bob.matthews@aon.co.uk
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