LimeChat

1. Detailed Product Inclusions
Product
Module Feature Starter Pro Advacne
Helpdesk Agent Logins included 3 4 5
Helpdesk
Standard Channel Integrations
(Website, Whatsapp, FB, Email, Instagram)
Yes Yes Yes
Helpdesk
Products Catalogue view (with price, image &
discounts)
Yes Yes Yes
Helpdesk User Interaction and order history (across channels) Yes Yes Yes
Helpdesk Canned Responses N/A Yes Yes
Helpdesk Multi level chat tagging Yes Yes Yes
Helpdesk Satisfaction Survey Yes Yes Yes
Helpdesk Auto agent assignment (Round Robin) N/A Yes Yes
Helpdesk Channel level agent assignment N/A Yes Yes
Helpdesk Out of office auto response N/A N/A Yes
Helpdesk WhatsApp Business Account Setup (if not available) N/A Yes Yes
Analytics Tickets Overview Yes Yes Yes
Analytics Campaign performance dashboard Yes Yes Yes
Analytics Agent performance dashboard N/A Yes Yes
Analytics BOT Support dashboard N/A Yes Yes
Analytics BOT Revenue dashboard N/A Yes Yes
Analytics User behaviour analytics N/A N/A Yes
Campaigns WA Broadcasts - Basic Yes Yes Yes
Campaigns WA Broadcasts - 2 way N/A Yes Yes
Campaigns
Automated WA notifications - Basic
(ABC, Order Confirmation, Order Shipment)
Yes Yes Yes
Campaigns
Automated WA notifications - 2 way
(ABC, Product Upsell, Reorder, CSAT)
N/A Yes Yes
Campaigns
Automated WA notifications - RTO
(COD Verification, COD to Prepaid, NDR
N/A Yes Yes

2. Management)
Campaigns Advanced WA notifications (User Journey builder) N/A Yes Yes
Click through
Ads Instagram CTX Ads NA
Add
On
Price Add On Price
Click through
Ads Click to Whatsapp Ads NA
Yes Yes
Level 3 AI BOT
Integration with all Helpdesk channels (as part of
plan*) N/A
Yes Yes
Level 3 AI BOT
Product discovery workflows:
(Product Quiz, Product Description, Product FAQ) N/A
Yes Yes
Level 3 AI BOT Product search via Free Text N/A Yes Yes
Level 3 AI BOT Cart Management N/A Yes Yes
Level 3 AI BOT Checkout on Chat (with discounts) N/A Yes Yes
Level 3 AI BOT General FAQs via free text N/A Yes Yes
Level 3 AI BOT Drop off reminders N/A N/A Yes
Level 3 AI BOT
Standard Post purchase Workflows:
(Order Tracking, Order Cancellation, Order
Modifications, Order Complaints) N/A
Yes Yes
Level 3 AI BOT WhatsApp Commerce (Beta) N/A N/A Yes
Level 3 AI BOT Custom workflows development NA 0 3
Integration Inclusions
E-commerce Shopify Yes Yes Yes
E-commerce
(non Shopify) Magento, Farzi Engineer, Woo Commerce N/A N/A
Yes
Logistics
Shiprocket, Clickpost, Pickrr, Delhivery, Easyecom,
Ezyslips, Shipdelight N/A
Yes Yes
CRM Freshdesk, Onedirect, Zendesk (Beta), Kapture (Beta) N/A Yes Yes
Payment
gateways Razorpay, Cashfree
N/A Yes Yes
Voice Calls Knowlarity (Beta) N/A N/A Yes
Custom Custom Integrations development (API count*) NA NA 3

3. *Click Here To know more about our custom integrations
Success Plan Inclusions
Success Plan Self serve help Yes Yes Yes
Success Plan Email/ Widget Support Yes Yes Yes
Success Plan Dedicated Success Hours p.m. (On call) NA 2 4
Success Plan Implementation Days (one time) NA 30 45