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DONALD M. STEFFY
723 Linden Creek
Morrow, Ohio 45152
(513) 899-9561 H
(513) 658-9019 C
Project Management. . . Technical Writing/Editing. . . Marketing Communication. .
Copywriting. . . Desktop Publishing. . . Illustration/Design. . . Training Development
and Deployment. . . Photography and Videography
Skilled professional with experience in the following industries: Medical Devices, Health Care, Computer
Hardware and Software, Color Copying Technology, Publishing, Painting Equipment, Retail, and Material
Handling. Versatile developer of technical publications for technical and non-technical audiences.
CAREER HIGHLIGHTS
Technical/Marketing Communication Consultant 03/13 to Present
Cincinnati, Ohio
Key accomplishments:
• Web Support Advocate for Customer Service Center, Ethicon, Inc. through Kelly OCG.
• Developed and maintained websites to promote my own publishing and photography businesses.
• Conducted gap analysis of internal SOPs against Internal Standards for local pharmaceutical
manufacturer through the Quality organization; updated SOPs based on analysis.
Ethicon Endo-Surgery, Inc. (EES) Sr. Technical Writer 12/98 – 03/2013
Cincinnati, Ohio
Reported to Manager of Global Package Labeling Solutions (GPLS). Responsible for writing, editing,
and proofreading package labeling artwork, including product inserts, manuals, and associated package
labeling. Developed package branding and labeling for medical devices using Lean Six Sigma
Methodology. Consulted with Research and Development teams and translation suppliers for labeling
schedule development and application of External Standards.
Key Accomplishments
Continuous/Innovative Improvement
• Achieved Project Management Professional Certification (PMP) through Project Management
International (PMI), June 2011.
• Achieved Process Excellence (Green Belt) Certification: Defined, piloted, and implemented a
process for reducing text development of inserts by 40% from 33 days to 20 days.
• Acted as Subject Matter Expert (SME) in Labeling External Standards for GPLS, performing gap
analysis of Standard Operating Procedures (SOPs).
• Enriched the talent pipeline at EES by establishing and maintaining the Internship and
Cooperative Education Program for Global Package Labeling Solutions team.

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• Reduced the average development cycle time for product inserts by 25% by establishing and maintaining a
Labeling Requirements Review process.
• Achieved a cost savings of ~$250,000 annually with electronic (CD-ROM instead of print) delivery of
Harmonic® (formerly Ultracision®) and Mammotome® product manuals.
• Led effort to move from print production to CD-ROM as primary method of delivery for GEN04 Ops and
Service Manuals to be implemented for Project JAGHuar. Partnered with the Ultracision® Marketing
team to remove an estimated $150,000 annual cost from the GEN04 packaging by delivering Operator’s
and Service Manuals on CD-ROM beginning with Project JAGHuar implementation.
• Reduced total page count of Mammotome EX Ops Manual by 50%; reduced number of required
components by 50% while adding 4 additional languages.
• Achieved first EES delivery of a Service Manual (Mammotome) on CD-ROM to the Customer at
project/product launch for Mammotome EX.
• Consolidated 16 package inserts to make 8 package inserts, resulting in 50% inventory reduction and 50%
work reduction for the following stages and tasks – Translation, Prepress/Transparencies, Proofing at all
required stages, BOM, Ordering.
Sustaining the Business
• Developed a strategy to add Chinese (Simplified Mandarin) to existing package inserts; served as PSS
contact for Asia-Pac China Affiliates.
• Partnered with PSS Management, Regulatory, and External Operations to drive a process and timeline that
identified and implemented short and long-term solutions to satisfying WEEE requirements.
• Updated 37 product inserts as part of the Additional Languages project to satisfy Regulatory compliance
requirements, many projects with multiple change requests. All projects had at least one change request in
addition to the request to add 4 new languages. Managed and updated the translation schedule.
• Partnered with J&J Legal (Liability) and other internal business partners to identify a plan of action for
potentially updating the package labeling for EES products containing DEHP. Drove Legal to a decision
that prevented a potentially costly update to several product inserts.
• Supported the package labeling efforts related to the transfer of production and service from Germany to
the U. S. for the Indigo 830e LaserOptic System (J&J Achievement Award).
Other Leadership Achievements
• 2003 VP of Operations Award Nominee.
• Packaging Representative for 2004 U. S. Savings Bond Campaign – achieved 92% participation.
• Packaging Representative for 2005 United Way Campaign, achieving 100% program participation.
Participated on Ops United Way Committee responsible for managing, overseeing, and communicating to
employees of EES Ops information regarding the campaign and project activities sponsored by the
Operation group.
• Partnered with Live for Life to invite professionals from the Cincinnati Sleep Management Institute to the
Health Fair, and participate in a follow-up Lunch n’ Learn event, 2005.

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• Participated as MDC Vision Team member, 2004, representing Packaging Strategic Systems and working
with the other members of the team to develop the MDC Vision for 2011.Participated as Packaging Open
House Core Team member, 2004, working with other members of the team to define and develop the
deliverables for the project.
• Recruited and supervised Global Package Labeling Solutions (GPLS) Co-op students, 2005 - 6.
• Served as coach and mentor for colleagues working on PE Certification, 2004 - Present.
Technical Documentation Consultant 11/97 – 12/98
Cincinnati, Ohio
Key Accomplishments
• Updated “Lessons Learned” database in Lotus Notes intranet for Hill-Rom.
• Created Enterprise Resource Planning documentation in MS Word 6.0 for Comware.
• Developed response to government RFP for KDI Precision Products, Inc.
• Developed proposal infobase (Folio VIEWS) for ENTEX, Inc.
The Buschman Co. Technical Documentation Coordinator 12/96 – 11/97
Cincinnati, Ohio
Responsible for writing, editing, proofreading, graphics, and layout for product documentation delivered on CD-
ROM.
Key Accomplishment
• Developed release 1.3 of the product documentation in FrameMaker 5.0.
Hill-Rom, Inc. Technical Documentation Manager, Communications 9/95 – 12/96
Batesville, Indiana
Reported to the Director of Operations, Communications. Responsible for developing and maintaining
publications, including in-service, service, installation, and marketing materials for products marketed by the
Communication Dept. Also responsible for developing and maintaining a database of manufacturing drawings
and schematics for these same products.
Key Accomplishments
• Developed departmental Standard Operating Procedures (SOPs) to meet Good Manufacturing Practices
(GMP) and satisfy FDA requirements for Class 1 Medical Devices.
• Developed an automated system for cataloging and retrieving manufacturing drawings.
• Directed the efforts of contract technical writers and other consultants.
• Developed a set of Tech Data Sheets describing the COMposer ™ Communication System for sales
support using Microsoft Word for Windows 6.0.

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• Developed a template for installation manuals for Hill-Rom’s own Communication Service
Representatives (CSRs) and installing contractors.
• Developed a set of Installation Diagrams for CSRs and installation contractors using Corel Draw! 5.0 and
MS Word for Windows 6.0.
• Oversaw the engineering change process, including release and termination of products.
Hill-Rom, Inc. (through CAD CAM, Inc.) Technical Writer/Illustrator 9/94 – 9/95
Batesville, Indiana
Reported to Hill-Rom Service Training Publications Manager. Responsible for developing service training
publications, presentations, and reference materials for Hill-Rom service personnel.
Key Accomplishments
• Designed and created a 90-page installation guide for the COMposer™ Communication System, an OS/2-
based hospital communication network, using Corel Draw! 5.0 and FrameMaker 4.0.
• Designed and created a 150-page software configuration guide for the COMposer™ Communication
System, using FrameMaker 4.0.
• Designed and created a 350-page service manual for the COMposer™ Communication System, using
FrameMaker 4.0.
AT&T Global Information Solutions Information Product Developer 5/94 – 8/94
Dayton, Ohio
• Reported to Publications Manager; responsible for creating illustrations in Corel Draw! 4.0, and
editing/proofreading training documentation for sales engineers/network solutions consultants.
Cincom Systems, Inc. Marketing Communications Specialist 3/93 – 4/94
Cincinnati, Ohio
Reported to Marketing Communications Manager, Application Development Technologies (ADT) group.
Key Accomplishments
• Designed and created an eight-page brochure for Q/RW, Cincom’s query report writer for VAX, UNIX,
and PC-based systems, in two days.
• Coordinated, edited and developed the AD/Advisor, a quarterly newsletter highlighting the activities of
Cincom’s ADT Division and distributed to other Cincom employees.
Egghead Software Sales Associate 9/92 – 3/93
Dayton, Ohio
Reported to Dayton Store Manager; responsible for selling software and accessories to store customers; helped
with technical troubleshooting and product demonstration.

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Computer Presentations, Inc. Technical Writer 7/91 – 7/92
Cincinnati, Ohio
Reported to President of company; responsible for developing software documentation.
Key Accomplishments
• Designed and created on-line and printed documentation for MS Windows-based color separation/image
enhancement software.
• Revised eight 175-page ColorLab user guides, each addressing a different scanner or scanner family, in
eight weeks.
DCA/10NET Communications, Inc. Technical Writer 1/90 – 6/91 Dayton, Ohio
Reported to Manager of Technical Support; responsible for developing software and hardware documentation,
and related marketing publications.
Key Accomplishments
• Researched, wrote, illustrated and developed layout for 75-page software user guide in three weeks.
• Created a 50-page installation guide in two weeks for a token-ring fiber optic multi-access unit (MAU).
• Created a self-running demo for the 10Windows product in four weeks.
Technical Documentation Consultant Technical Writer 10/87 – 1/90
Cincinnati, Ohio
Key Accomplishments
• Updated operation, service and parts manuals for the Liebel-Flarsheim Co.
• Completed a 260-page service manual for the NCR PC 925 personal computer.
• Designed and developed several manuals for American Megatrends’ (AMI) line of PC component
products.
• Developed seven 100-page training modules and a video script for Mead Imaging’s Cycolor production
team.
American Power Equipment Co. Technical Writer 10/86 – 10/87
Harrison, Ohio
Reported to Director of Engineering; responsible for creating and maintaining operation and service
documentation, including parts sheets.
• Created several operation manuals for airless paint sprayers manufactured by American Power Equipment
Co., and marketed by several different companies, including Glidden and Amspray.

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EARLY CAREER
Sentinel Computer Corp. Technical Writer 8/86 – 10/86
Cincinnati, Ohio
Anderson Publishing Co. Asst. Managing Editor, CJ Textbooks 8/85 – 8/86
Cincinnati, Ohio
Liebel-Flarsheim Co. Technical Writer 2/85 – 8/85
Cincinnati, Ohio
Anderson Publishing Co. Proofreader 1/85 – 2/85
Cincinnati, Ohio
EDUCATION
B. A., Cum Laude, English (Linguistics), Miami University, Oxford, Ohio. Courses toward M. A. in English
(Composition & Rhetoric, Linguistics), Miami University, Oxford, Ohio.
CONTINUING EDUCATION/TRAINING
• Licensed in Life, Accident, and Health Insurance, State of Ohio, March 2013.
• Completed J&J Black Belt DMADVV Training for Processes and Services, 2005. Initiated Charter for
Insert/Manual Delivery Infrastructure Project, identifying team members, goals, metrics, and project
timeline.
• Completed the following EES Marketing Mastery courses, achieving Strategist level, 2005: New Promise
Development (Innovation Workshop), Actionable Marketing Strategy (Marketing Strategy Simulation
Workshop), Excellence in Marketing Judgment.
• Participated in J&J Standards of Leadership Consortium, and Leadership Effectiveness and Development
Workshop, 2004.
• Product and Technology Overview Course, Ethicon Endo-Surgery Institute, 2000.
COMMUNITY LEADERSHIP
• Elder and Historian, Mt. Healthy Christian Church, 2009 to present.
• Event Photographer for American Diabetes Association, Cincinnati Chapter, Step Out: Walk to Stop
Diabetes, 2012 and ADA Tour de Cure, 2013.
• Elder and Vice Chairman of the Board, Carthage Christian Church, 2006.
• Led and participated in United Way projects at Stepping Stones Camp Allyn, Cedar Village Retirement
Center, United Cerebral Palsy Alfred J. Rendigs Center of Cincinnati, 2005.
• Co-Founder and first Chapter Advisor, Miami University Student Chapter of the Society for Technical
Communication (STC), 1992 – 1994.
• President, Middletown East Kiwanis, 1990 – 1991.