1. Donal Keelaghan
429 Long Boat Quay North, Sir John Rogersons Quay, Dublin 2.
Phone: 0862740678
E-mail :donalkeelaghan@yahoo.ie
LinkedIn:
Education
 Diploma in Oracle PL/SQL Programming Sept 2014 – May 2015
o Fitzwilliam Institute
 Professional Certificate in Financial Advice (APA) May 2013 – Oct 2013
o The Institute of Bankers Ireland
 Certificate in Mortgage Advice November 2010
o The Institute of Bankers Ireland
 Certificate in Business Management & Administration Sept 2005-June2007
o Dundalk Institute of Technology
Career Summary
Business Process and Testing Specialist - HR Operations Jan 2015 - Present
Bank of Ireland, Grand Canal Square, Dublin 2
Roles and Responsibilities
• UAT/BVT including requirement analysis, preparation of test cases / scenarios / data, executing tests and raising
defects
• Work across the Procurement & HR Operations teams to identify and implement operational efficiencies.
• Partake in cross functional projects across Procurement & HR Operations as required
• Work with the production teams to facilitate workload migration and integration of new processes into the
Business, The majority of this is done through SAP but there can also be reliance on other systems.
• Providing regular Management updates and liaising with key stakeholders
• Maintain all HR Operation forms on the banks internal website
• Create and upload all test cases, test data and defects to ALM.
QA &Testing Analyst - European Market Infrastructure Regulation Oct 2013 – Dec 2014
Deutsche Bank, East Point Business Park, Dublin 3
Roles and Responsibilities
• Test Lead responsible for the test management of FX UAT for European Market Infrastructure Regulation and
Canada Swap Reporting
• Verify trade results by running SQL queries in Trade Data Warehouse.
• Create and execute test packs, track and manage all technical defects created during UAT testing in ALM.
• Provide daily management level status updates to key stakeholders.
• Worked closely with project teams to ensure testing was completed efficiently and successfully avoiding any
operational issues once the changes went live.
• Liaised with SIT to help manage the transition of changes from the development teams through SIT into UAT and
production
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2. Quality Assurance Administrator – Life and Pensions April 2013 – Oct 2013
Ark Life, Hatch Street, Dublin 2
Roles and Responsibilities
• Provide independent QA checks across the Life & Pensions business with particular emphasis on compliance and
risk obligations.
• Analyse the results of QA checks and identify root cause of issues
• Development of the QA Strategy, covering key risk areas for testing, testing approach being adopted and sampling
approach
• Preparation of QA reports for Senior Management
Mortgage Servicing Specialist – Mortgage Centre Oct 2012- Feb 2013
CIBC, 100 University Avenue, Toronto, ON M5J 1V6, Canada
Roles and Responsibilities
• Responding to incoming calls, providing complete & accurate information and resolving client concerns by
providing effective solutions at first point of contact.
• Pro-actively identify "at-risk" mortgages and recognize potential sales opportunities by actively probing & profiling
mortgage account holders in order to help grow the business.
• Adding & removing property taxes to a client’s mortgage account.
• Servicing client’s lines of credit accounts, processing deposits and withdrawals.
Mortgage Escalation Officer – Mortgage Centre Sept 2011- Sept 2012
CIBC/ Manpower, 100 University Avenue, Toronto, ON M5J 1V6, Canada
Roles and Responsibilities
• Working directly with mortgage lenders for post advance mortgage accounts to reconstruct missing and
incomplete client mortgage files.
• Assess mortgage underwriter exceptions; investigate anomalies and follow up with lenders where necessary.
• Review documentation to ensure completeness and accuracy of information provided by following well-defined
procedures and guidelines and escalating issues as appropriate within the agreed upon SLA.
• Conducted testing on Quality Centre software, responsible for locating, addressing and reporting all discrepancies
for quality assurance purposes for eDOCS UAT prior to system rollout across all retail mortgage departments.
Mortgage Customer Service Representative- Home Mortgages Dec 2007 – July 2011
AIB, Bank Centre, Ballsbridge, Dublin 2
Roles and Responsibilities
• Liaising with customers, brokers, lenders and solicitors, offering guidance on the process involved with new
applications as well as resolving any issues which may arise with existing mortgage accounts.
• Reviewing requests and enquiries from customers in an efficient and timely manner while being fully compliant and
accurate with knowledge communicated to customers in line with Business Unit Standards.
• Analyze the problems presented and decide upon the most appropriate solution taking into consideration the
existing procedures and policies.
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