1. Don Zimmer
12760 S. Constance St. Olathe, KS 66062 USA
Phone: +52 1 (55) 6791 7349(M)
 Email: dzimmer373@yahoo.com
Career Goal: Chief Operating Officer/Chief Technology Officer/VP Operations/Business Development
Experienced, successful executive in Telecommunications with proven track record. Broad knowledge of fixed and
mobile telecommunications operations, strategic planning, technology evolution, program management, and profitability.
Experience
RPI Global Resourcing, Ltd – Hong Kong/Z-Consulting, LLC – Mexico City
Principle Telecommunications Operations consultant 11/2012 - Present
Developed the Operations Consultancy portfolio service, structure, and processes. Key engagement lead for consulting
services.
Key results:
 Senior technical and operational consultant to the Huawei Program Management Office in support of the AT&T network
expansion program. This is a multi-year, multi-billion dollar program to consolidate and significantly expand the former Nextel
and Iusacell networks and introduce LTE with the objective of providing the first North American and largest Mexican 4G
network.
 Lead Consultant for establishment and management of a multi-customer Service Operations Center (SOC) for customer
AT&T (formerly Iusacell) and Nextel Mexico. Primary business interface for both customers for the development of the SOC
delivery solution, developed/implemented/managed customer and vendor Joint Governance, executive level peering (CXO)
for all commercial discussions and escalations.
 North Latin America Region responsible for promoting Huawei’s SmartCare Service Management Operations (SOC) and
Service Quality Management (SQM) service solutions with prospective customers, conferences, and telecommunications
events and gatherings.
 Developed process framework, sales portfolio, service engagement processes, and value proposition for inclusion within the
Huawei consulting portfolio for C-Level consulting engagements.
 Key contributor for the development of Huawei’s Managed Services Due Diligence and Contract Negotiation guidelines and
principles, including standardization of Huawei’s Master Services Agreement (MSA).
 Principle consultant Subject Matter Expert (SME) for: Operational Maturity Modeling, Operations Process Development and
Optimization (ITIL & eTOM), Systems Optimization for OSS, IT, and NMS, CAPEX/OPEX Optimization, New Technology
Introduction (3G, LTE, Fixed Access, OTT, etc.) for Organizational Development.
 Sales engagement lead for Operational Consulting engagements with key customers: Kyivstar/Vimplecom (Kiev, Ukraine),
XL (Indonesia), France Telecom – Orange (France, Spain, all African affiliates, and Dominican Republic), Telefonica (Spain),
Mobistar (Belgium). Other customer references available on request. Engagement level – CTO, CEO, COO,VP Operations,
VP Procurement
 Participated in the development of Huawei’s SmartCare Service Operations Center (SOC) process and organizational
architecture.
 Lead consultant for Managed Services engagements with Orange (Dominican Republic and ANO) and MTN (various African
affiliates)
 Key process developer for the Huawei Service Operations Center (SOC) development project. Lead for Business Continuity
Planning (BCP), eTOM based Process Development, IT Security, and Service Quality Management (SQM).
TRANS TELECOMS — RIYADH, SAUDI ARABIA
Chief Operating Officer and General Manager – Managed Services, 9/2011 to 10/2012
Promoted to COO of Azian holding group after short tenure as General Manager, Managed Services.
Key results:
 Reorganized fixed and mobile service operations departments of more than 800 employees to align to eTOM standard of
telecommunications operations.
 Performed organizational competence and experience assessments with the objective of reducing overhead, repurposing
resources, and increasing profitability on low performance contracts. This was a 60-day initiative resulting in a +10% net
reduction in operating expenses.

2.  Established framework for new business units for telecommunications products and services within broader holding group
with the objective of expanding the company’s footprint into the GCC states.
 Completed contract negotiations and mobilization for new Fiber-to-the-Home marketing and sales business as a revenue
share partnership with STC valued at more than 60 Million SR annually in net revenue.
 Built Business Development practice that included: Business Intelligence, Customer and Competitor/Threat Analysis,
Customer engagement model, and overall company sales strategy.
 Established Sales & Marketing company “Nitaq” under the Aziam holding group. Signed the first contract with STC as an
exclusive agreement for all of KSA to perform door-to-door and call center (inboud/outbound) tele-sales of their FTTH service
packages. The new company was established within 30 days, with 60+ sales agent covering Jeddah, Riyadh, and Dammam.
Within the first 45 days, more than 6,000 service orders were placed, vastly exceeding the customer’s expectations.
ERICSSON, INC. – KANSAS CITY, KS USA
Director – Managed Services Business Development 11/2009 – 09/2011
Head of Managed Services Business Development for North America (USA, Canada, and Caribbean)
Key results:
 Built and managed a team of 9 Business Development managers, directors, and +30 Operations Subject Matter Experts for
new Managed Services engagements.
 Developed joint customer engagement model for Managed Services sales engagement in conjunction with Ericsson Key
Account Management and Engagement Practice NA.
 Over a period of 22 months in the role, actively led or participated in more than 130 customer engagements for Managed
Services.
 Secured or supported Managed Services deals for Mobilicity – Canada, Sprint – 4G/LTE, AT&T Field Services, Telia-Sonera
International Carrier – USA, and Verizon Field Services. Total value of all contracts in excess of 573 Million USD.
 Managed Services Chief Operating Officer and Head of Transition & Transformation for Mobilicity, March, 2010 –
February, 2011. Successfully, mobilized 2.5G & 3G Service Operations organization for Mobilicity in Toronto, Canada.
Managed Services contract was signed on March 15, 2010 and commercial launch was successfully executed on 1 May,
2010. Total operational buildup and readiness executed under 45 days – a record for Ericsson Managed Services. This was
a “Greenfield” operations setup for Field Operations, NOC, and network rollout with a global operations distribution of support
centers in the USA, India, and Poland. Directly reported to CEO and President of Ericsson, Inc., Vice President and MS COO
of Ericsson Services, Inc. and CEO of Mobilicity.
ERICSSON, LTD. HANOI, VIETNAM
Managed Services Chief Operating Officer (MS COO) 12/2008 – 11/2009
Head of Managed Services Vietnam and Director of Operations Vietnamobile
Key results:
 Headed the establishment of 2.5G GSM operator Vietnamobile – joint venture of Hanoi Telecom and Hutchison
Whampoa.
 Mobilized nationwide operational setup of NOC, Field Services, Planning & Design, Optimization, and Engineering
organizations for Vietnamobile with offices in Hanoi, Danang, Ho Chi Minh City, and off-shore support from Delhi,
India, and Warsaw, Poland. Complete staffing was more than 120 personnnel.
 “Greenfield” operational setup was completed in less than 90 days in support of the customer’s commercial launch
of March 1, 2009 – without delay and within budget.
 Responsible for budgeting and managing profit and loss of the Managed Services contract worth more than $52
Million USD over 5 years.
 Successfully negotiated add-on sales for Field Operations and maintenance worth an additional $10 Million USD
over 3 years.
ERICSSON, NIKOLAI TESLA. ZAGREB, CROATIA
Global Director of Managed Services IS Demands 10/2006 – 11/2008
Globally responsible for the design and implementation of network management systems, IT support infrastructure, and
operational processes for Ericsson Business Unit Global Services (BUGS)
Key results:
 Managed a global Managed Services organization responsible for the development and deployment of Ericsson

3. Managed Services OSS tools and processes (MSDP & MSTOP) used in the global Managed Services business.
 Responsible for the development evolution of the MSDP and MSTOP blueprints under a 80M Euro annual budget.
 As one of the business owners under the Ericsson Managed Services Centers of Excellence (CoE) program,
deployed MSDP and MSTOP under more than 120 projects between 2006 – 2008 with an average annual budget
of more than 200M Euro.
 Managed a team of four Directors responsible for design, development, deployment, and quality assurance of all
Ericsson Managed Services tools and process programs with resource centers in Sweden, Poland, Romania,
Hungary, Croatia, USA, and India.
 Responsible for the design and implementation of the Managed Services Delivery Platform (MSDP) and Managed
Services Operations Practice (MSTOP) process. This is a full suite of integrated Network Management Systems
based on FCAPS methodologies and implemented according to eTOM and ITIL process frameworks.
 Responsible for forecasting global CAPEX/OPEX needs for all Managed Services infrastructure, consolidation, and
investment areas for tools an process capabilities.
 Managed financial structure including budgeting, new investment demands, supplier management, and business
case development for tools and process investments required for global managed services business
 Reported to the head of Business Unit Global Services in Stockholm, Sweden on progress and financing of all
programs under responsibility.
ERICSSON, INC. PLANO, TX USA
Operations Support Manager 08/2004 – 09/2006
 Managed a team of 40 telecommunications engineers covering functional areas: Data communications, Server
infrastructure, IT, global Backup and Restore, Network Management Systems, Signaling and Transport.
 As a senior O&M advisor to Business Unit Global Services, assisted in the development of Ericsson’s Managed
Services delivery blueprint under program Summit. Led the solution and vendor selection process teams for the
Performance and Service Quality management solutions to be used globally within the new Ericsson GNOC
structure.
 Within the Dallas GNOC, was responsible for managing hosted infrastructure and the delivery of services for more
than 30 hosted contracts including: AT&T Pre-Paid services (national), Verizon MMS, Hosted GSM customers
(various), and wireless payment services.
 Developed, deployed, and managed IT and Physical security policy based on SANS, CERT, and ISO 17999 and
27001 practices. Additionally, deployed and managed policy and infrastructure for Intrusion prevention and
detection based on comprehensive solutions from Internet Security Systems (ISS), Juniper Netscreen, Cisco, and
F5.
ERICSSON, INC. PLANO, TX USA
Data Communications Integration Engineer 08/2000 – 07/2004
Worked on lengthy projects across the globe as a Subject Matter Expert (SME) for Data Communications architecture,
design, and integration in countries: Brazil, Denmark, Sweden, Germany, and Canada.
NEXTEL COMMUNICATIONS LIVONIA, MI USA
OMC Engineer 10/1999 – 08/2000
UNITED STATES MARINE CORPS 10/1991 – 10/1999
Imagery Intelligence Analysis
 TS/SCI Clearance
Combat Engineer
Technology

4. Operating Systems: Solaris UNIX, HP-UX, AIX, Linux, BSD Unix, SCO Unix
Applications & Program ming: Java, C++, Informix, Sybase, Perl
Infrastructure
EMC Storage and Backup Systems
Juniper M-Series routers
Juniper Netscreen firewalls
Extreme Networks core and access switches
Ericsson SGSN, CGSN, GGSN
Sun/Oracle Enterprise class servers
Cisco: Routers/Firewalls/Switches
F5 Load Balancers (BigIP, 3DNS)
Education & Certifications
Management of Information Systems, 5/2002
PARK UNIVERSITY — PARKVILLE, MO USA
Bacholor of Science in Management of Information Systems, 5/2002
Volunteerism & Public Service: Established Boys Scouts of America in Croatia 9/2006, Leader - Boy Scouts of America Allen,
TX 2003-2006
CERTIFICATIONS
Ericsson E2 ATM Engineer
Ericsson E1 Data Communications Engineer
LANGUAGES:
Advanced/Native: English, German
Familiar/Novice: French, Swedish, Croatian, Portuguese, Spanish (intermediate)

5. Awards & Recognitions
Actively deployed as part of 11th
Marine Expeditionary Unit (MEU) for actions and operations:
 Operation “Southern Watch”/”Desert Fox” – 1998
 Operation “Safe Departure”, Non-Combatant Evacuation Operation (NEO) in Asmara, Eritrea -
1998
Marine Corps Expeditionary Medal
Navy Marine Corps Commendation Medal
Marine Corps Good Conduct Medal X2
National Defense Medal
Sea Service Ribbon x2
Meritorious Unit Award
Air Force Outstanding Unit Award