Donald Gates has over 10 years of experience as a librarian and library manager. He has a Master's degree in Library and Information Science and has held positions as the Branch Manager of the Larchmont Library in Norfolk, Virginia and Assistant Manager of a Virginia Department of Alcoholic Beverage Control retail store. Gates has a proven track record of overseeing library and retail operations, supervising staff, and delivering excellent customer service.

1. Donald Gates
220 Colwick Lane, Morrisville,NC 27560 | 919-656-4768 | gatesjrdp@aol.com | www.linkedin.com/in/dongatesnc/
PROFESSIONAL LIBRARIAN AND LIBRARY RESEARCH COORDINATOR with 10+ years of experience in library branch and
government departmental management. Proven success in operational planning and execution and staff supervision.
Persuasive communicator and team player, with skills that foster excellent customer service and an environment of
continuous improvement.
Work Experience
NORFOLK PUBLIC LIBRARIES, Norfolk, VA
Larchmont Library Branch Manager, 03-2012 to 09-2015
 Superviselibrary staff,assigningand overseeingdaily tasks to
ensure employees consistently meet performance standards
 Establish and maintain weekly staff schedules for nine
employees
 Troubleshoot and resolveall issues with patrons in a courteous
manner, includingtechnical issues,reference questions,fine
disputes,and library policy violations
 Organizeand implement adultlibrary programs by assessing
community demand and providingprogramming,either with
library resources or in conjunction with other organizations
 Select and order books that best fit preferences of patrons
 Command facility maintenanceand security,includingmonies
received for fine payments
 Collaboratewith system's collection development committee
and eBook team to evaluate and deliver new products and
resources to the entire library system
Key Accomplishments:
 Coordinated and administered Adult Summer Readingprograms
for Norfolk Public Libraries
 Maintained the highestcirculation rateamong comparably sized
library branchesthroughouttenure
VIRGINIA DEPT. OF ALCOHOLIC BEVERAGE CONTROL, Chesapeake, VA
Assistant Manager, 02-2005 to 03-2012
 Supervised store employees and maintained store operations
 Delivered excellent customer serviceby providing products
catered to retail store’s clients
 Mediated customer disputes usingeffective verbal and written
communication
 Managed store cash flowand ensured minimal lossof inventory
 Reordered stock weekly, as needed
Key Accomplishments:
 Oversawoperations at one of the busiestretail stores in Norfolk
in the absence of a manager
 Promoted to travelingAssistantManager in 2007 due to strong
work ethic, reliability,and extensive job knowledge
Education
FLORIDA STATE UNIVERSITY, Tallahassee,FL
Master of Science in Library and Information Science, 2010
UNIVERSITY OF VIRGINIA, Charlottesville,VA
Bachelor of Arts in Classics/Philosophy, 2002
Professional Qualifications
Library Management Skills
 Provide reference service to patrons in
person, on the phone, and via email
 Manage and assure availability of
materials through integrated library
system and electronic reserve software
 Collaborate with library staff to develop,
test, and improve services and tools that
facilitate user access to resources
 Workwith relevant library staff to offer
outreach services to enhance and facilitate
patron support
Customer Service Skills
 Exhibit patience and attentiveness to all
patrons and their needs
 Communicate effectively through oral and
written methods
 Maintain composure under pressure and
mediate patron disputes
Team Environment Skills
 Lead and work collaboratively in team
environments
 Possess the flexibility and ability to shift
priorities quickly
 Adapt to changing user needs in dynamic
team- and service-oriented environments
 Prioritizetasks and execute time
management to meet deadlines
Library Technology Skills
 Microsoft Office, HTML, Machine Readable
Catalog (MARC) records, metadata
standards, eBook platforms
 Usability and accessibility standards,
research methodology
 ILS, database, and citation index
navigation expertise