Dinesh Aggarwal is seeking challenging assignments in telecom sectors such as VAS, telecom charging, and technical support. He has over 5 years of experience in telecom customer support and server administration. His skills include knowledge of charging systems, installation and upgrades of telecom nodes, and troubleshooting Linux and Solaris environments. He is proficient in server setup and configuration, problem solving, and communication.

1. DINESH AGGARWAL
Contact: +91-8800466887 ~ E-Mail: dineshaggarwal22@gmail.com
In pursuit of challenging assignments in:
~ VAS Telecom~ IN-Telecom Charging ~ Technical Support ~
Preferably in Telecom Sector
PROFESSIONAL BRIEF
Since Nov’14 to Till date with Ericsson Global India Ltd as Customer Support Enginner
 Knowledge of Charging System of Telecom Sector
 Working knowledge of different Charging Nodes of Ericsson(SDP,AIR,EMM,MINSAT)
 Installation and upgrade of Different ICP packages and Nodes
 Working on Solaris and Linux Environment
 Adept in analyzing information system needs, evaluating end user’s requirements and troubleshooting for complex
information systems management
 Expertise in extending high-end technical support on various servers and ensuring high user satisfaction levels through
prompt redressal of their problems
 Adroit in setting-up &configuration of Server, Putty and VNC
 An effective communicator with good leadership, time management, problem-solving and analytical skills
faults
 OS level troubleshooting involves issues related to LVM, backup , NTP, swap space , network bonding , network
configuration faults in server, file permissions, disk management. Application related troubleshooting involved the
functioning of various components, clustering, traffic related issue etc.
 Worked with red hat Linux server including installation, upgrade, and supporting the
 Worked and experience of LVM in Linux.
 Installation and configutaion of DNS server on linux
 Installation and configuration of DHCP server
 Installation of NFS server.
 Worked on files systems and file permissions, setting file permissions using ACL.
 Working and experience of the area of cron for job scheduling in linux.
 Worked on the system health check and related issues
 Production Live/Test Server Installation/upgrade of the servers.
 Worked on tcpdump generation and analysis for the same on Linux node.
 Worked on analyzing the snoop traces in the Solaris servers.
 Worked in the part of NTP server and client configuration.
 Worked as per the ITIL process and good understanding of the work according to the ITIL
ORGANISATIONAL PURVIEW
Since June’11 to Nov’14 with One97 Communication Pvt. Ltd., Noida
 A dynamic result oriented VAS/IN Professional with over 3.4 years of experience as VAS/IN Product Support , Linux &
Windows Server Administration, Installation & Configuration, Technical Support, Database Management and Team
Management.
 Skilled in working on servers remotely using SSH
 Adept in analyzing information system needs, evaluating end user’s requirements and troubleshooting for complex
information systems management
 Expertise in extending high-end technical support on various servers and ensuring high user satisfaction levels through
prompt redressal of their problems
 Adroit in setting-up &configuration of Server, Putty and VNC
 An effective communicator with good leadership, time management, problem-solving and analytical skills
 Overseeing installation of servers, various operating systems and application software

2.  Identifying performances bottlenecks and taking adequate measures to rectify the faults
 Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and system bugs
 Ensuring timely closure of priority tickets, handling escalations, implementing & migrating systems to upgrade versions
for achieving maximum efficiency in various operations
 Led a team of 8 people and provided L1 & L2 Support for IBD Services
 Managed the installation & configuration of new & existing Servers.
 Handled operations and maintenance of SMSC,USSD, Precall and DB Servers on daily basis
 Responsible for hardware & software installations and up gradations to ensure that work has been done according to
company’s policy
 Accountable for figuring out call traffic on the Servers, Uploading/Downloading of Prompts on Servers (FTP) and
generating MIS reports of the same
 Provided technical support for Windows & Linux Servers remotely and supervised the Backup &Disaster Recovery
Operations
 Worked on the automation of some daily tasks on Linux Servers.
 Daily O&M of all VAS services configured at Switch end like CRBT, MCI, SCL, VHE, Voice SMS, Voice Chat, OBD, Auto dialer,
BGM, Voice Mail other IVR related services.
 Short codes and MSRN routing in all MSS/VLR/MSC.
 Implementation and configuration of any New VAS service related project/feature in the Network.
 USSD Definition, HLR and PLMN parameter changes, NTMS configuration, Roaming Profile handling in HLR.
 Responsible to solve Roaming, SMS, VAS service and MNP issues and customer complaints.
 E1 and Link augmentation in POI/InterMSC/STPs/VAS server as part of Daily O&M activity on the basis of Utilization
SMSC Error Data Analysis.
 Co-ordinates with other operators STPs for proper traffic handling, link augmentation and for the resolution of issue
IT SKILLS
Operating Systems: Linux and Windows XP/Server/7
Database Package: MySQL (Basics)
Technology: Linux Shell Scripting & Administration and Windows Server Administration
ACADEMIC QUALIFICATIONS
 B.Tech. (Electronics and Telecommunications) from Marudhar Engineering College, Bikaner in 2011 with 69.57%
 12th from Vivekananda Memorial Secondary School, RSNR, CBSE in 2006 with 69%
 10th from Vivekananda Memorial Secondary School, RSNR, CBSE in 2004 with 59%
PERSONAL DETAILS
Address: 37-A Block, Near Brahman Sabha, Rajasthan
Date of Birth: 22 May, 1988
Linguistic Abilities: Hindi & English
Location Preference: Delhi (NCR) & Anywhere in India & Overseas