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SHIFTING
CONSUMERS’
BEHAVIOR
COVID
19
Hey there
I’m a marketer
by choice <3
COVID-19
formed a
new reality
to all of us
Source: iobe.gr, 2019
consumers’trustindicator
Source: iobe.gr, 2019
econ.circumstancesindicator
MEDIA
consumption is
starting to climb
in the most
impacted
markets
Source 1: TechCrunsh
Source 2: AdWorld
mediaconsumptionworldwide
+25h/per week
(+3 hours)
7.1h /per week in China
(+1 hour)
+13% growth of print in Ireland
Source 1: TechCrunsh
Source 2: AdWorld
Source 3: ΝΥΤ
mediaconsumptionworldwide
+57%app installs in Italy
+66%use in Italy
(+53% growth of streaming globally)
+50% US traffic growth  websites
(related to COVID-19)
Source: amna.gr
greekmediaduringCOVID-19
7/10didn’t shift their beliefs regarding
to media during COVID-19
8/10seek scientific information
about COVID-19
41% changed their media consumption
seeking more accurate information
Source: amna.gr
greekmediaconsumption
40% does not consume print media at
all (magazines, newspapers)
30%does not consume radio at all
9/10 use internet sources for their daily
briefing
Source: amna.gr
infoqualitygeneratedbySM
Source: skroutz.gr, 2020
greekecommercelandscape
41% sales growth generated from Skroutz
(a Greek price comparison and marketplace website)
+70,4% Hobby-Sports
+54,3% Health and Beauty
+43,7% Technology
+35.6% Home
-35,4% Fashion
-8,6% Auto-Mot
Source: BCG, 2020
Perceivedriskofvirusexposure
1. 2. 3. 4.how to protect myself? do you trust the brand? how well will u respond? consumer & brand
HAND
LING
#CRISIS
want the brands
to serve as
educators and
offer vital info
Source: adweek.com, 2020
want to know
how a brand
manages the
COVID-19 crisis
Source: adweek.com, 2020
state that the crisis
handling on the
brand’s side will
impact the likelihood
of buying
Source: adweek.com, 2020
believe that a
brand should
place people
over profit
Source: adweek.com, 2020
NOW
great changes
coming both on
the ecommerce
and the
distribution side
Source: ierax analytix, 2020
monthly spend
on super
markets. 50€ on
average per visit
Source: aueb.gr, 2019
*
Source: ierax analytix, 2020
expectation of
shifting the
consumption on
familiar and
perceived as
healthy products
Source: ierax analytix, 2020
“loyalists” will take
the safe round.
Strong customer
bases will keep
brands alive
Source: ierax analytix, 2020
CSR will not
pay off right
now but
in the future
WHAT YOU
DO IS
WHO YOU
ARE
thank you!

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COVID-19 is shifting consumers behavior. How these new trends will redefine the advertising industry?